Yes. Innovation (whatever that really means) can certainly play a role in attracting a body of some new customers and get them into a given company’s ecosystem. Reputation for quality is another. Knowing your market segments and how to reach them yesterday another. There are many paths, which is good because it’s almost impossible to put your finger on a “generic customer”.
I don’t usually like car analogies, but replace “camera” with ”car” and basics of a camera with basics of a car (square-ish body, engine, tires, etc) and the same can be said. The innards change, you get electric as stand-in for mirrorless, speed is better, it has more convenience features, but you get in, shut the door, start some variant of engine and go from point A to B. Maybe a car will self-drive you with AI/ML. But it’s a box with wheels doing what it has done for 100+ years. Same with a camera: More convenience features, faster, etc but you’re still letting light hit a sensor through an optical pathway. Maybe it focuses for you. Maybe, like the late Lytro, it will let you focus after the fact. Or do things to get better dynamic range. Whatever. Still a box with an imaging sensor and an optical pathway to capture an image you see in front of you.
Your point of needing innovation (again, whatever that really means) is a good one. What’s the most important place to see the “innovation”? I would think the greatest body of professional photographers are event/wedding folks. They need assurances that they will “get the image”. Most modern cameras are up to that. The Alpha/A1 is chock full of convenience features to help them out. But really most mid-level and above boxes with imaging sensors today can do the job admirably. Landscape/cityscape/other scape photographers are another segment. They need dynamic range at low ISO. Again, most modern mid-level and above - and let’s be honest, most phones - can do the job admirably for most ways of consuming images.
Serious question. We always talk of innovation but where would everyone most like to see it and why? Maybe worth a separate thread, I don’t know.
I’d like lighter weight, high quality, fast long lenses. And more dynamic range though I still enjoy “playing with highlights and shadows”.