Nomad stands-delayed...

[Joe1602]

So apparently I'm getting my stand for free now. I called them out on the "tracking number" and got this reply. Of course I will be returning it to them, NOT keeping it for free.
Anyone else get this email?


"Hi Joe1602,

I truly apologize for the delays. I just cancelled your order and refunded you in full. Your item has actually already shipped, so you will still receive it.

I know you are probably really frustrated with us. We've had some challenges getting everything produced in time and we have not met the shipping expectations we set for you our ourselves.

We're actually small and growing company, and these are indeed some of our growing pains. I'm on the ground at our factory in China right now, my cofounder ****** is right next to me finishing up printing and assembling some of the last labels of the preorder. We're truly doing everything we can to correct for our delay. And we know you have every right to be frustrated with us.

Please reach out to me with any questions or concerns. Give me a call at ***-***-**** or send me an email to *******@hellonomad.com.

Sincerely,

*******"

 

[Apollonian]

So apparently I'm getting my stand for free now. I called them out on the "tracking number" and got this reply. Of course I will be returning it to them, NOT keeping it for free.
Anyone else get this email?


"Hi Joe1602,

I truly apologize for the delays. I just cancelled your order and refunded you in full. Your item has actually already shipped, so you will still receive it.

I know you are probably really frustrated with us. We've had some challenges getting everything produced in time and we have not met the shipping expectations we set for you our ourselves.

We're actually small and growing company, and these are indeed some of our growing pains. I'm on the ground at our factory in China right now, my cofounder ****** is right next to me finishing up printing and assembling some of the last labels of the preorder. We're truly doing everything we can to correct for our delay. And we know you have every right to be frustrated with us.

Please reach out to me with any questions or concerns. Give me a call at ***-***-**** or send me an email to *******@hellonomad.com.

Sincerely,

*******"

Well that's great that they did that for you and that they have recognized they are making mistakes. That being said there are many of us who can't even get responses from them and when we do it is full of lies anyways. We helped them fund production with our preorders and they , in my opinion, couldn't treat us more poorly if they tried. I had originally ordered 2 Pods as well, they will be losing that order, that is if they ever respond to me!

 

[spinboy]

I emailed to cancel Friday 5/29 and was told "too late it had shipped but I can send it back". So on Wednesday 6/3 I get a tracking email that the tracking does not work. I guess its time to pull the Amex Charge Back button. Nomad is BS!

The EXACT same thing has happened to me. I am giving them one more day then reporting them to our Attorney General's office - they like this sort of thing. And there's PLENTY of complaints between here and Facebook for a case I'd think.

I, however, like the stand. The one I picked up at Best Buy looks just as expected. The cord is hidden and the finish is quite nice.

 

[HowlinAl]

I am giving them one more day then ...

Love. It.

 

[spinboy]

Love. It.

What? I emailed them and said you have 24 hours to give me a status update before I go to our AG office.

 

[HowlinAl]

They're raping the chickens, the barn is on fire, and the horses are dead. I'm giving them one more day to get their act together before I call the police...

This is you.

 

[ifarlow]

What?

It's the battle cry in this thread: I'm so mad that I'm going to give them just one more day, again.

 

[spinboy]

It's the battle cry in this thread: I'm so mad that I'm going to give them just one more day, again.

Well, whatever. I just found out today that everyone else was having the same shipping issue as me so I fired off an email to them this morning telling them they have one day to respond before I file a complaint with the state. I'm only giving "one more day" once, but basically have to before filing the complaint as we're asked about notification to the company prior to filing. If I don't notify the company, my complaint has little merit.

The good news is their auto-reply appears to be working!

"Hey Scott,

Thanks for reaching out to us here at Nomad!

We've received your message, and we'll get back to you as soon as possible! We usually respond within 1 business day.

Until then, feel free to visit http://help.hellonomad.com/ for assistance.

Happy Charging,

The Nomad Support Team"

 

[Apfpilot]

So apparently I'm getting my stand for free now. I called them out on the "tracking number" and got this reply. Of course I will be returning it to them, NOT keeping it for free.
Anyone else get this email?


"Hi Joe1602,

I truly apologize for the delays. I just cancelled your order and refunded you in full. Your item has actually already shipped, so you will still receive it.

I know you are probably really frustrated with us. We've had some challenges getting everything produced in time and we have not met the shipping expectations we set for you our ourselves.

We're actually small and growing company, and these are indeed some of our growing pains. I'm on the ground at our factory in China right now, my cofounder ****** is right next to me finishing up printing and assembling some of the last labels of the preorder. We're truly doing everything we can to correct for our delay. And we know you have every right to be frustrated with us.

Please reach out to me with any questions or concerns. Give me a call at ***-***-**** or send me an email to *******@hellonomad.com.

Sincerely,

*******"

I would be interested to see if you could get a direct answer from him about why they felt it was ethical to stock best buy before fulfilling pre-orders.

 

[spinboy]

I would be interested to see if you could get a direct answer from him about why they felt it was ethical to stock best buy before fulfilling pre-orders.

Hah! You said "ethical"!

 

[spinboy]

Hmmmmm, from Facebook following my call to file formal complaints.......



Scott ‎Nomad
52 mins · Bismarck, ND ·

Put your correspondence together people and file a complaint with your state's Attorneys General.

Scott
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• 
  
  Write a comment...
• 
  NomadHey Scott, can you forward me your correspondence with Chloe, and I'll see what I can do for you? She is pretty slammed with emails right now as you might imagine, so I'm trying to help her out on SM. Press@hellonomad.com
  Like · Reply · 5 mins
  • 
    Scott I forwarded the message I received telling me my order was shipped and couldn't be cancelled along with the tracking link showing that nothing has shipped.
    Like · Just now
    
    

 

[spinboy]

That was fast, email from Nomad after my Facebook post above along with my response:


Thanks for getting back to me so quick, and sorry for your trouble with Chloe. Like I said, she has been slammed with emails. I went ahead and canceled the order. When you stand arrives, feel free to send it back or pass it along to a friend.

Again, sorry for all the trouble.

Response:

Thank you! You guys really could save yourselves a lot of trouble by posting some communication on Facebook, etc. It’s the not hearing that has everyone, including me, so bent out of shape. Shipping stands to Best Buy before those of us that preordered didn’t help either.

 

[fischersd]

Hmmmmm, from Facebook following my call to file formal complaints.......



Scott ‎Nomad
52 mins · Bismarck, ND ·

Put your correspondence together people and file a complaint with your state's Attorneys General.

This. Those in the US should really be letting the authorities know about what Nomad's been doing. They may actually be guilty of fraud for several of their business practices.

For those still buying their stands - really don't understand why you would want to do business with a company this awful!!

 

[lupend88]

Hmmmmm, from Facebook following my call to file formal complaints.......



Scott ‎Nomad
52 mins · Bismarck, ND ·

Put your correspondence together people and file a complaint with your state's Attorneys General.

Scott
Like · Comment · Share

• 
  
  Write a comment...
• 
  NomadHey Scott, can you forward me your correspondence with Chloe, and I'll see what I can do for you? She is pretty slammed with emails right now as you might imagine, so I'm trying to help her out on SM. Press@hellonomad.com
  Like · Reply · 5 mins
  • 
    Scott I forwarded the message I received telling me my order was shipped and couldn't be cancelled along with the tracking link showing that nothing has shipped.
    Like · Just now

Did you post that to Nomad's wall or write the post on your own wall and tag @Nomad in it?

EDIT: nvm I figured it out

 

[Apfpilot]

I just poked them again about the ponzi like method of shipping and fulfillment on Facebook. I won't hold my breath for an answer though.

 

[spinboy]

For those still buying their stands - really don't understand why you would want to do business with a company this awful!!

I, probably like most of us complaining, pre-ordered back in April. Hopefully anyone considering a stand is checking these forums first.

 

[ifarlow]

Hopefully anyone considering a stand is checking these forums first.

Doubtful, as most people don't bother to come to places like this. Places like this don't have nearly as much reach as people want to believe.

 

[JSB1540]

Just emailed Chloe to demand refund of 2 stands, I gave her to 5 PM EDT to verify the refund before contacting AMEX and further complaints.

 

[TwinCitiesJHawk]

Just emailed Chloe to demand refund of 2 stands, I gave her to 5 PM EDT to verify the refund before contacting AMEX and further complaints.

You might as well be proactive about it, and call AMEX. Nomad's reputation of responding and meeting customers "demands" has been proven to be pretty bad.

 

[lupend88]

You might as well be proactive about it, and call AMEX. Nomad's reputation of responding and meeting customers "demands" has been proven to be pretty bad.

I sent them an email and Facebook post demanding a full refund in 24 hours or else I will take legal action. That seems to light a fire under their ass because I received my refund within 2 hours. Additionally, they said the stand is already on it's way and it's out of their hands so it looks like I will be receiving one of these entirely for free.

 

[ifarlow]

I would love to be a fly on the wall in Nomad's office right about now.

 

[lupend88]

I would love to be a fly on the wall in Nomad's office right about now.

Agreed. Everyone needs to do what @spinboy and I did and get a full refund, and do our best to put these crooks out of business.

 

[dannyyankou]

Stand shipped June 1. It's had the same status since then. So bad.

 

[lupend88]

Stand shipped June 1. It's had the same status since then. So bad.

That's because it probably hasn't shipped yet.

 

[MarcW]

That's because it probably hasn't shipped yet.

Seems like they are just generating shipping labels without actually shipping anything, and probably even dating the labels the day before you complain so they can claim they can't offer a refund. They should be going to Best Buy, buying stands, and then shipping them to us