Nomad stands-delayed...

[Bryan Bowler]

What is a local post office of direct link?

Who the f knows. Certainly not Nomad, that's for sure.

 

[NJRonbo]

I think for some people it's not so much the wait, obviously there was an initial wait on the product to begin with that was clear at the point of placing the order.

What's got a lot of folk annoyed is that they managed to supply units to a brick and mortar long before supplying people who had already paid for it.

Yes....and the few here that keep posting rhetoric that we are being ripped off.

I think that, even more, is confusing and infuriating the issue.

I have been in touch with Nomad. Chlöe has written me an extensive email attempting to explain the problem and assuring me that shipments have been made and that they will eventually arrive.

I know I have been back-and-forth on the "being ripped off" issue. I even asked for a refund yesterday.

However, I suppose I am gullible enough to believe that orders are on the way and it's the shipping company they used that is more at fault here. It was a big mistake on Nomad's part to use that company.

Could I be wrong? Could I be a victim? Perhaps. However, I did initially say I would give it the week. I am going to do that.

In all, I am not particularly worried either way. I can easily get my money back from Chase if product does not arrive, and that ultimately gets taken out of Nomad's profit without even having to deal with them directly.

 

[HypeMan]

I too ordered one of these stands, what seems like forever ago.

I'm quite shocked that there has been just a lack of transparency when it comes to shipping, and how Best Buy received tons of these things before people who placed orders for them did.

Anyways, I'm a fairly patient person, so I'll continue to wait. Thought this stand would beat my watch to my front door, but it loose like the exact opposite is bound to happen now.

 

[Apollonian]

Everyone within the company seems to be MIA or they are constantly "traveling to China" on our dime. Noah has not responded to my post and I'm sure he never will, what a garbage company. Anyone who hasn't already sunken money into this companies products, STAY AWAY!!

 

[iCore24]

I ordered my stand on MARCH 22ND, still have not received it. Got a tracking number almost 3 weeks ago and still says the same thing, in receiving hub. This is bull that I helped fund the initial start of this project but anyone can walk in Best Buy and just buy them! They used us to fund their stands and then sells them to best buy?! What a load of crap. Give ALL your backers there product then sell it to corporations.

 

[nsap]

My order has been "in transit" since June 6, order number USA10606. It's probably the most useless carrier I've ever seen - there's a reason people use DHL, UPS, and Fedex, and this is it.

 

[Mac2me]

Thought you guys would find this interesting. Have to agree the tracking has been abysmal in general. However, here was a stand that I already mentioned was delivered on 6/11. It had the most tracking info that I've ever seen. This is how the system ideally should work.
http://www.directlinktrackedplus.co...?lang=en&postal_ref_mode=0&order_no=USA11614+

I followed up the info link at the bottom of that report for that package and the An Post (Ireland post office?) also provides tracking info on the final delivery leg (would be nice if our USPS or whatever the carrier will be here would provide such tracking for us here in the U.S.):
https://track.anpost.ie/TrackingResults.aspx?rtt=1&items=RE204886572SE

 

[spinboy]

Anyone still working on a refund, forget "Chloe". After I threatened going to our state AG on Facebook, I was PM'd and received an email from "Charles" at press@hellonomad.com.

Within a couple hours I had my refund email from him which did hit my credit card a few days later.

 

[Aluminum213]

Doesn't support nightstand, what's the point?

 

[NJRonbo]

Now that I have my head cleared and had the opportunity to really put some thought to this matter...

First the good news...

Despite the naysayers in this thread, NOMAD is a legitimate company. I don't think they are sitting on our orders and sending out false claims about the shipping status.

Obviously they are legit, and have real product, as that product resides in Best Buy stores.

I absolutely believe they did ship out our orders and that the real problem is that they screwed up big time by using a no-name delivery company in attempt to save money. The result? Nomad is now wrestling with attempting to get that company to deliver. A few people are starting to get deliveries, so they are coming.

But that doesn't get NOMAD off the hook.

The bad news...

I will agree with the naysayers that the whole approach this company took from start to finish was totally botched to the point that those who put in the earliest preorders (we who post in this thread among others) got screwed the most.

First, as already discussed in this thread, the company should never have asked for money up front. They did treat customers as if they were still running a Kickstarter campaign, using that money to fund production even before they had completed product. No legitimate company asks for money up front. They charge your credit card upon shipping.

Second, the fact that they charged in excess of $50 for a twisted piece of metal worth far less than $20 is inane. No wonder they were offering 10% and 20% discounts. Even with those discounts, they are vastly overcharging people for what the product is actually worth -- even with overhead costs. Spigen sells their watch stand for $20. No, it's not as elaborate quality wise, but I don't think it's that much less expensive to make. The profit NOMAD is making off these stands is most likely substantial.

Third, to stock Best Buy stores with product before they could fulfill early Internet preorders is a huge slap in the face to all of us. Oh, I understand the importance of getting product into a store like Best Buy, and you can believe that NOMAD jumped at the opportunity to sideline all of us to strengthen their business relationship with a huge chain store.

Fourth, their communication is lacking. Noah invited all of us to email us with his concerns. I have yet to receive a personal response from him. That I am not happy about. Don't tell people here to email you and then not reply. I have received responses from Chlöe, and I must say, she sounds frazzled. I get the "feeling" she is legitimately trying to fix this problem.

Finally, using a no name shipping company to send their product from Hong Kong to the United States. Of course, an effort to save a huge amount of money for the company, not realizing they were going to delay delivery to U.S. customers by WEEKS.


Now a question for all of you who demanded a refund...


Are you going to return your stand to NOMAD? Are you going to pay shipping to do it?

Your stand is on the way and you are demanding a refund. Do you think you deserve that stand for free?

Listen, it's in your right to ask for a refund. However, I can side with NOMAD, who told me they are very concerned about these demands for refunds, when stands have been shipped out and will eventually be delivered. I think it's only appropriate that these stands be returned. And it will be done at your own cost, unless that is, you get NOMAD to pony up for that return.

That is the reason why I rethought my request for a refund. The stands are on their way. Give it a week.

As always, if I turn out to be wrong, I'm willing to eat crow. However, now that we have an idea of what really happened, let's give the process a little more time to work itself out.

 

[TrueBlou]

Now that I have my head cleared and had the opportunity to really put some thought to this matter...

First the good news...

Despite the naysayers in this thread, NOMAD is a legitimate company. I don't think they are sitting on our orders and sending out false claims about the shipping status.

Obviously they are legit, and have real product, as that product resides in Best Buy stores.

I absolutely believe they did ship out our orders and that the real problem is that they screwed up big time by using a no-name delivery company in attempt to save money. The result? Nomad is now wrestling with attempting to get that company to deliver. A few people are starting to get deliveries, so they are coming.

But that doesn't get NOMAD off the hook.

The bad news...

I will agree with the naysayers that the whole approach this company took from start to finish was totally botched to the point that those who put in the earliest preorders (we who post in this thread among others) got screwed the most.

First, as already discussed in this thread, the company should never have asked for money up front. They did treat customers as if they were still running a Kickstarter campaign, using that money to fund production even before they had completed product. No legitimate company asks for money up front. They charge your credit card upon shipping.

Second, the fact that they charged in excess of $50 for a twisted piece of metal worth far less than $20 is inane. No wonder they were offering 10% and 20% discounts. Even with those discounts, they are vastly overcharging people for what the product is actually worth -- even with overhead costs. Spigen sells their watch stand for $20. No, it's not as elaborate quality wise, but I don't think it's that much less expensive to make. The profit NOMAD is making off these stands is most likely substantial.

Third, to stock Best Buy stores with product before they could fulfill early Internet preorders is a huge slap in the face to all of us. Oh, I understand the importance of getting product into a store like Best Buy, and you can believe that NOMAD jumped at the opportunity to sideline all of us to strengthen their business relationship with a huge chain store.

Fourth, their communication is lacking. Noah invited all of us to email us with his concerns. I have yet to receive a personal response from him. That I am not happy about. Don't tell people here to email you and then not reply. I have received responses from Chlöe, and I must say, she sounds frazzled. I get the "feeling" she is legitimately trying to fix this problem.

Finally, using a no name shipping company to send their product from Hong Kong to the United States. Of course, an effort to save a huge amount of money for the company, not realizing they were going to delay delivery to U.S. customers by WEEKS.


Now a question for all of you who demanded a refund...


Are you going to return your stand to NOMAD? Are you going to pay shipping to do it?

Your stand is on the way and you are demanding a refund. Do you think you deserve that stand for free?

Listen, it's in your right to ask for a refund. However, I can side with NOMAD, who told me they are very concerned about these demands for refunds, when stands have been shipped out and will eventually be delivered. I think it's only appropriate that these stands be returned. And it will be done at your own cost, unless that is, you get NOMAD to pony up for that return.

That is the reason why I rethought my request for a refund. The stands are on their way. Give it a week.

As always, if I turn out to be wrong, I'm willing to eat crow. However, now that we have an idea of what really happened, let's give the process a little more time to work itself out.

Wow, you have put a lot of thought into this haven't you

I don't think anyone said they weren't a legitimate company did they? or did I miss that bit? A good company, well now that's a different kettle of bananas altogether, but I digress.

I'm just glad I've already canceled and got a refund before they did ship anything to me.

To be completely honest and this is the last I'll say on the subject, seeing as I'm already out of the running anyway. If there were a stand on it's way to me, I'd refuse delivery, some companies I just won't do business with and sadly Nomad has now entered my little red book.

As for people returning stands that have been shipped and they have also been refunded for, well there's two sides to that. First, no company should ever be so blindingly stupid as to refund an item that they have shipped and have not received back.
The other side of that of course that if such a situation does occur, I would expect the customer to send the item back. Otherwise it's just theft.

 

[NJRonbo]

Wow, you have put a lot of thought into this haven't you

I don't think anyone said they weren't a legitimate company did they? or did I miss that bit? A good company, well now that's a different kettle of bananas altogether, but I digress.

More or less calling NOMAD a scam. That suggests an illegitimate company.

And, I am not calling out you in particular. There were many posts before yours denouncing NOMAD.

And, I am not defending NOMAD. I think I clearly spelled out how badly they executed this whole process.

If there were a stand on it's way to me, I'd refuse delivery

That's what I was hoping to hear. Not just from you, but others as well.

I don't blame you for putting them in your little red book. I just think it's unfair to ask for a refund and expect to keep the stand --- not that I thought it was your intent in the first place -- but it does happen.

 

[TrueBlou]

More or less calling NOMAD a scam. That suggests an illegitimate company.

And, I am not calling out you in particular. There were many posts before yours denouncing NOMAD.

And, I am not defending NOMAD. I think I clearly spelled out how badly they executed this whole process.



That's what I was hoping to hear. Not just from you, but others as well.

I don't blame you for putting them in your little red book. I just think it's unfair to ask for a refund and expect to keep the stand --- not that I thought it was your intent in the first place -- but it does happen.

Yeah, I never said it was a scam either. Just a terrible way to treat paying customers and that I stand by.

 

[spinboy]

Now that I have my head cleared and had the opportunity to really put some thought to this matter...

The stands are on their way. Give it a week.

Yeah, I ordered my stand April 22nd, got my delivery email June 1st, and it still shows prepping for shipment or whatever weird terminology this company uses. Waiting a week will do nothing. I'm happy as I bought one at Best Buy, love the stand, and got my refund (finally). If they're unable to cancel the order which still shows it has yet to actually ship but is ready to go, that's their problem. The extent of which they've botched this rests squarely on them.

 

[spinboy]

The other side of that of course that if such a situation does occur, I would expect the customer to send the item back. Otherwise it's just theft.

I disagree in that the email I got with my cancellation told me I could keep the stand or pass it along to a friend. That's not theft in my book. I'd refuse the stand if it actually does ship, although as I work away from home, it's awful hard to refuse something when I'm not there. And I'm definitely not paying to send it back.

 

[TrueBlou]

I disagree in that the email I got with my cancellation told me I could keep the stand or pass it along to a friend. That's not theft in my book. I'd refuse the stand if it actually does ship, although as I work away from home, it's awful hard to refuse something when I'm not there. And I'm definitely not paying to send it back.

Well, no, rather clearly if you've been told you can keep it that wouldn't constitute theft. That's not the circumstances I was referring to. If it ever actually shows up of course lol.

 

[mercurie]

Now that I have my head cleared and had the opportunity to really put some thought to this matter...

First the good news...

Despite the naysayers in this thread, NOMAD is a legitimate company. I don't think they are sitting on our orders and sending out false claims about the shipping status.

Obviously they are legit, and have real product, as that product resides in Best Buy stores.

I absolutely believe they did ship out our orders and that the real problem is that they screwed up big time by using a no-name delivery company in attempt to save money. The result? Nomad is now wrestling with attempting to get that company to deliver. A few people are starting to get deliveries, so they are coming.

But that doesn't get NOMAD off the hook.

The bad news...

I will agree with the naysayers that the whole approach this company took from start to finish was totally botched to the point that those who put in the earliest preorders (we who post in this thread among others) got screwed the most.

First, as already discussed in this thread, the company should never have asked for money up front. They did treat customers as if they were still running a Kickstarter campaign, using that money to fund production even before they had completed product. No legitimate company asks for money up front. They charge your credit card upon shipping.

Second, the fact that they charged in excess of $50 for a twisted piece of metal worth far less than $20 is inane. No wonder they were offering 10% and 20% discounts. Even with those discounts, they are vastly overcharging people for what the product is actually worth -- even with overhead costs. Spigen sells their watch stand for $20. No, it's not as elaborate quality wise, but I don't think it's that much less expensive to make. The profit NOMAD is making off these stands is most likely substantial.

Third, to stock Best Buy stores with product before they could fulfill early Internet preorders is a huge slap in the face to all of us. Oh, I understand the importance of getting product into a store like Best Buy, and you can believe that NOMAD jumped at the opportunity to sideline all of us to strengthen their business relationship with a huge chain store.

Fourth, their communication is lacking. Noah invited all of us to email us with his concerns. I have yet to receive a personal response from him. That I am not happy about. Don't tell people here to email you and then not reply. I have received responses from Chlöe, and I must say, she sounds frazzled. I get the "feeling" she is legitimately trying to fix this problem.

Finally, using a no name shipping company to send their product from Hong Kong to the United States. Of course, an effort to save a huge amount of money for the company, not realizing they were going to delay delivery to U.S. customers by WEEKS.


Now a question for all of you who demanded a refund...


Are you going to return your stand to NOMAD? Are you going to pay shipping to do it?

Your stand is on the way and you are demanding a refund. Do you think you deserve that stand for free?

Listen, it's in your right to ask for a refund. However, I can side with NOMAD, who told me they are very concerned about these demands for refunds, when stands have been shipped out and will eventually be delivered. I think it's only appropriate that these stands be returned. And it will be done at your own cost, unless that is, you get NOMAD to pony up for that return.

That is the reason why I rethought my request for a refund. The stands are on their way. Give it a week.

As always, if I turn out to be wrong, I'm willing to eat crow. However, now that we have an idea of what really happened, let's give the process a little more time to work itself out.

I like that it becomes the customer's fault when a company is now almost a month past the most-recently-delayed ship date with no delivered product. I ordered in mid March with a ship date of April 30. Even when they delayed to May 21 was no problem assuming they shipped it like everyone else and managed to get it there within a week. But now it's 6 weeks later and I'm moving 11 hours away. With UPS I could at least call them directly and cancel the delivery but I don't even know how it's going to arrive. I requested my refund a week BEFORE it shipped only to be told it couldn't be done. So why is it now my fault they shipped something I requested be cancelled? I can't wait around another 3 weeks for it to maybe show up randomly one day, if ever. I don't even have a clue of an "anticipated delivery date". So I am just supposed to take a hit on the cost of the item and return shipping because they can't deliver a product in a reasonable amount of time or cancel an order over a week before it gets to the shipper? If they are concerned about refunds occurring after shipping they should have cancelled my order before they shipped it like I asked. I'm also not going to pay for return shipping either.

 

[Fester1952]

Maybe they should have used the same freight company that shipped to Bestbuy, got to them quick!

 

[TrueBlou]

I like that it becomes the customer's fault when a company is now almost a month past the most-recently-delayed ship date with no delivered product. I ordered in mid March with a ship date of April 30. Even when they delayed to May 21 was no problem assuming they shipped it like everyone else and managed to get it there within a week. But now it's 6 weeks later and I'm moving 11 hours away. With UPS I could at least call them directly and cancel the delivery but I don't even know how it's going to arrive. I requested my refund a week BEFORE it shipped only to be told it couldn't be done. So why is it now my fault they shipped something I requested be cancelled? I can't wait around another 3 weeks for it to maybe show up randomly one day, if ever. I don't even have a clue of an "anticipated delivery date". So I am just supposed to take a hit on the cost of the item and return shipping because they can't deliver a product in a reasonable amount of time or cancel an order over a week before it gets to the shipper? If they are concerned about refunds occurring after shipping they should have cancelled my order before they shipped it like I asked. I'm also not going to pay for return shipping either.

It is crazy they wouldn't cancel before it shipped. Maybe I'm lucky, although life would suggest otherwise, but I've never had this happen to me even when I've had to cancel on the day of shipping. That instance however was very early in the day so the product hadn't gone into the system yet.

 

[mikezmac]

someone I was talking to on Twitter said theirs came yesterday.

 

[Apfpilot]

More or less calling NOMAD a scam. That suggests an illegitimate company.

And, I am not calling out you in particular. There were many posts before yours denouncing NOMAD.

And, I am not defending NOMAD. I think I clearly spelled out how badly they executed this whole process.



That's what I was hoping to hear. Not just from you, but others as well.

I don't blame you for putting them in your little red book. I just think it's unfair to ask for a refund and expect to keep the stand --- not that I thought it was your intent in the first place -- but it does happen.

I'll assume that you are referring to my post where I called what nomad is doing a ponzi scheme. The bottom line is that what happened here was a scheme. The pre-order money was used to pay for the merchandise that went to best buy. Anyone who is asking for a refund and expecting to keep the stand is being unfair. Asking people who have had their orders "shipped" being denied a refund is just as unfair. People ordered the stand on good faith that it would be delivered in a reasonable amount of time, and that they would be the first to get the stand. Nomad burned that faith now they should extend the same faith to their customers and refund the money if requested regardless of where the stand is in the process of being shipped with the request that customers refuse delivery if the stand has already been shipped. If the customers don't then re-charge their method of payment, if the customer then disputes Nomad has documentation that the product was delivered with the expectation that it would be returned.

 

[Gjwilly]

I'll assume that you are referring to my post where I called what nomad is doing a ponzi scheme. The bottom line is that what happened here was a scheme. The pre-order money was used to pay for the merchandise that went to Best Buy.

Playing devils advocate here but that might be completely false.
You have no idea what Best Buy paid or when they paid it.
The deal with Best Buy may have been made before any pre-order money was taken at all.
It's entirely possible that the entire project would never have happened without an influx of cash from Best Buy and part of their deal may have included a firm delivery date.
For big money customers that's pretty much an industry standard.

 

[Nefaro]

My experience with NOMAD has left a bad taste in my mouth for the multitude of reasons discussed above and I will never do business with them again for those reasons.

However, my stand did arrive in Melbourne this morning and was delivered via FedEx. I'm posting this here only to show that some of us are receiving them, but I still think this whole process has really marred any joy receiving it would have brought otherwise.

Product is nice and well constructed, but not worth the overall drama and hassle this process has required.

If anyone is curious, I preordered on the 9th of April and didn't see a great deal of movement until after I sent some angry emails to all addresses in the NOMAD site I could find.

 

[Mac2me]

Thanks for letting us know Nefaro that your watch arrived and you liked the quality.

 

[BleedMichigan]

Playing devils advocate here but that might be completely false.
You have no idea what Best Buy paid or when they paid it.
The deal with Best Buy may have been made before any pre-order money was taken at all.
It's entirely possible that the entire project would never have happened without an influx of cash from Best Buy and part of their deal may have included a firm delivery date.
For big money customers that's pretty much an industry standard.

Industry standard for best buy is net 30 if not net 45. So either NOMAD paid for the stands production with cash reserves, investments, or preorder money. It's very simple, yes best buy had a firm delivery date requirement and NOMAD was in a pickle lose an account with Best Buy or screw over some individual customers. Noah even said best buys deal would be beneficial in helping NOMAD grow and offer more products so of course they are going to fill best buys order first.

Now perhaps the pods production is waiting on the Best Buy check to come in and clear NOMADS account. Seems to be about 45-60 days after the stand appeared at Best Buy. If you think I am wrong prove it.