Mine too. Finally some change after 2 weeks of being on the system. No idea where this sorting hub is though...
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Nomad stands-delayed...
- Thread starter cosmic68
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Mine too. Finally some change after 2 weeks of being on the system. No idea where this sorting hub is though...
Hey! Amused to find this thread, I've been waiting too... Did have one email exchange with Chloe at Nomad, who did her best to be soothing and said they'd been surprised to find out how limited the carrier's tracking infrastructure was.
The tracking link mentioned PostNord, so I did a little digging and got to http://www.posten.se/en/Pages/Track-and-trace.aspx which provides additional information. I synthesized the following tracking information from both that and the DirectLinkPlus site - and from the USPS site - your tracking number works there too:
June 1 - (Hong Kong?) - pre-advice received
June 4 - PostNord Receiving HUB (in Hong Kong?) - received for processing
June 18 - MALMO UTR/MMAH,Sverige - departed Direct Link's international terminal towards U.S.
June 19 - Chicago - Processed Through Sort Facility ISC CHICAGO
The entry on the 18th had me confused for a bit, but (Wikipedia to the rescue) "Sverige" is Swedish for "Sweden", and Malmö is a (coastal port) city in Sweden (right across from Copenhagen, Denmark). And, PostNord, the carrier in use here, was created by a merger of the postal services of Sweden and Denmark, so it's making sense...
Given the locations and times, it's pretty clear that our watch stands (or mine, at least) have been sent from Hong Kong to the U.S. by putting them on a ship (a guess, given the two weeks involved), sailing them from Hong Kong to Sweden, then putting them onto a plane and flying them to the U.S. (landing in Chicago) where they are now going through customs, and will soon make it into the hands of the USPS for the last leg. So they are making progress, and the end is in sight.
Once a package reaches one of the USPS's ISCs (International Sorting Center? basically "customs"), it can take anywhere from a few hours to a few days for the package to clear and reach the adjacent post office (in my experience), and then it'll take however long it takes the post office to deliver you a package from Chicago.
And once a package that will ultimately arrive via the postal service gets into the USPS system, stateside, that same international tracking number you have will work on the USPS site for delivery tracking (in my case, I rarely look at the sites directly - I use JuneCloud's "Deliveries" app on iOS).
But who thought that taking a cruise to Sweden was the best way to get from Hong Kong to the U.S.? Rather than say, just crossing the Pacific Ocean? Nomad went out of their way in their (last?) update, to say that they'd chosen the carrier that would get them into our hands the fastest. Meanwhile, in the past few months, I've purchased a few items from Hong Kong on eBay (watch straps for an analog watch, not that it matters), which were all delivered in 5 to 7 days via normal postal mail.
If they'd said, "sorry, these will take a while to arrive because we thought they ought to be well traveled, and this way was cheaper for us", then fine. But they went out of their way to say, effectively, "this will be the quickest way". SMH.
BTW, for anyone keeping score, mine is order # USA12810, for one Space Gray stand, placed April 15th, with tracking number RE204870285SE. Best Buy's site informs me that 20 stores within a two hour drive (several are only ten minutes away) have the stand in stock, and the slightly-higher-but-no-shipping price would work out to a total of six or seven dollars more than I paid direct to Nomad. And I would have the opportunity to examine it before buying, rather than paying and then getting a mid-course design change that makes the elegant stand somewhat less elegant. Not feeling too kindly towards Nomad at this point.
Oh, and my Apple Watch? (42mm SGS) Apple's initial extimate was "Available to ship: June", and their final estimate was "Should arrive June 4th-8th". It shipped at the end of May, took I think 3 days from factory to doorstep, and was meticiously updated every step along the way by FedEx. And it arrived June 1st, ahead of schedule.
The tracking link mentioned PostNord, so I did a little digging and got to http://www.posten.se/en/Pages/Track-and-trace.aspx which provides additional information. I synthesized the following tracking information from both that and the DirectLinkPlus site - and from the USPS site - your tracking number works there too:
June 1 - (Hong Kong?) - pre-advice received
June 4 - PostNord Receiving HUB (in Hong Kong?) - received for processing
June 18 - MALMO UTR/MMAH,Sverige - departed Direct Link's international terminal towards U.S.
June 19 - Chicago - Processed Through Sort Facility ISC CHICAGO
The entry on the 18th had me confused for a bit, but (Wikipedia to the rescue) "Sverige" is Swedish for "Sweden", and Malmö is a (coastal port) city in Sweden (right across from Copenhagen, Denmark). And, PostNord, the carrier in use here, was created by a merger of the postal services of Sweden and Denmark, so it's making sense...
Given the locations and times, it's pretty clear that our watch stands (or mine, at least) have been sent from Hong Kong to the U.S. by putting them on a ship (a guess, given the two weeks involved), sailing them from Hong Kong to Sweden, then putting them onto a plane and flying them to the U.S. (landing in Chicago) where they are now going through customs, and will soon make it into the hands of the USPS for the last leg. So they are making progress, and the end is in sight.
Once a package reaches one of the USPS's ISCs (International Sorting Center? basically "customs"), it can take anywhere from a few hours to a few days for the package to clear and reach the adjacent post office (in my experience), and then it'll take however long it takes the post office to deliver you a package from Chicago.
And once a package that will ultimately arrive via the postal service gets into the USPS system, stateside, that same international tracking number you have will work on the USPS site for delivery tracking (in my case, I rarely look at the sites directly - I use JuneCloud's "Deliveries" app on iOS).
But who thought that taking a cruise to Sweden was the best way to get from Hong Kong to the U.S.? Rather than say, just crossing the Pacific Ocean? Nomad went out of their way in their (last?) update, to say that they'd chosen the carrier that would get them into our hands the fastest. Meanwhile, in the past few months, I've purchased a few items from Hong Kong on eBay (watch straps for an analog watch, not that it matters), which were all delivered in 5 to 7 days via normal postal mail.
If they'd said, "sorry, these will take a while to arrive because we thought they ought to be well traveled, and this way was cheaper for us", then fine. But they went out of their way to say, effectively, "this will be the quickest way". SMH.
BTW, for anyone keeping score, mine is order # USA12810, for one Space Gray stand, placed April 15th, with tracking number RE204870285SE. Best Buy's site informs me that 20 stores within a two hour drive (several are only ten minutes away) have the stand in stock, and the slightly-higher-but-no-shipping price would work out to a total of six or seven dollars more than I paid direct to Nomad. And I would have the opportunity to examine it before buying, rather than paying and then getting a mid-course design change that makes the elegant stand somewhat less elegant. Not feeling too kindly towards Nomad at this point.
Oh, and my Apple Watch? (42mm SGS) Apple's initial extimate was "Available to ship: June", and their final estimate was "Should arrive June 4th-8th". It shipped at the end of May, took I think 3 days from factory to doorstep, and was meticiously updated every step along the way by FedEx. And it arrived June 1st, ahead of schedule.
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Well that sort of explains the shipping delay. Funny how it was caused by using a ship. Not funny how management at Nomad chose to go with an outfit like that when there had already been several delays in production. After sitting through a month of thread watching while I was waiting for my Space Black Link Bracelet to ship, I kept my sanity by assuring myself at least my stand will be here when I get my watch....never happened.
I'm guessing ship, because of the two weeks between Hong Kong and Sweden. But I suppose it could have made that journey overland. Maybe by ox cart.
Then Direct Link should have a picture of a ship on the "in transit" tab........not a friggin plane.
My email to them.
"I ordered my stand on March 22 and still have not received my stand. I was one of the first pre-orders and am left behind for some strange reason. I really thought you guys were a great company making great products but my image of you is tarnishing every day. This is my 3rd time emailing you btw.
I could order my stand right now and get it shipped June 25 according to your website. WTH how is that fair at all! You guys take backers money to make a lot of merchandise then sell it to BestBuy and sell even more online on your site and ship the backers last? This is beyond stupid. You are suppose to ship to backers, then sell more of them. What a horrible business practice you guys have."
"I ordered my stand on March 22 and still have not received my stand. I was one of the first pre-orders and am left behind for some strange reason. I really thought you guys were a great company making great products but my image of you is tarnishing every day. This is my 3rd time emailing you btw.
I could order my stand right now and get it shipped June 25 according to your website. WTH how is that fair at all! You guys take backers money to make a lot of merchandise then sell it to BestBuy and sell even more online on your site and ship the backers last? This is beyond stupid. You are suppose to ship to backers, then sell more of them. What a horrible business practice you guys have."
They stink!
....and ask for a refund and they won't give it. One must go through their credit card company.
An update on my situation.
The BBB has indicated to me that they have contacted NOMAD about refusing to reply to refund request.
Additionally, have spoken with CHASE and they have already started the process of going through whatever protocols are necessary before crediting my account. I am expecting they will also be contacting NOMAD.
Either way, I hope to have a refund.
I actually like my Spigen Apple Watch stand. It is 1/3 less the price ($19.99) of the Nomad stand. It works very well and looks attractive enough. I got it in two days after ordering it Amazon.
The BBB has indicated to me that they have contacted NOMAD about refusing to reply to refund request.
Additionally, have spoken with CHASE and they have already started the process of going through whatever protocols are necessary before crediting my account. I am expecting they will also be contacting NOMAD.
Either way, I hope to have a refund.
I actually like my Spigen Apple Watch stand. It is 1/3 less the price ($19.99) of the Nomad stand. It works very well and looks attractive enough. I got it in two days after ordering it Amazon.
Thanks for giving everyone an update -- much appreciated. I agree with you, my Spigen stand works great and is a great value for the money. I'm certainly happy that those who have chosen to wait it out might be receiving their Nomad stands this week, but it's crazy that everyone has been through the ringer numerous times to even get to this point. Nomad is definitely a company I'll never do business with.
Bryan,
I was willing to give Nomad a chance and wait it out.
But you know what made me furious and radically changed my opinion of the company within a single day?
It's the unfair way that the company dealt with user complaints.
Some customers, who were waiting on their shipped product and complained were given a refund right away and told "give the stand to one of your friends"
One person reported, after complaining loudly, had an additional stand shipped out of California to him within a few short days.
....all this while the rest of us just sat here...waiting and waiting...without equal offers from the company.
When I first complained to Chlöe Ferrari at Nomad, she replied, "Now everyone expects a stand for free..."
Well, the company should have never lowered themselves to giving out additional stands or refund those who had one in the pipeline. OF COURSE that kind of action gets posted on the Internet and it only serves to piss people off.
It's the same thing the company was doing from day one when they offered varied discounts to people at the same time.
You take all this into account and I agree this is a company that nobody should have to deal with.
....and, when I ask the company for a refund -- not that I want a free stand but I am just tired of dealing with the BS (all of which I have posted above) -- they refuse and prompt me in the process to have to contact the BBB and my own bank to get the situation resolved.
It just kills me that more people aren't fed up with the antics of this company, the poor customer service, the empty promises, and the "special treatment" some have received over others. I tried to steer people away from this company in the NOMAD POD thread, and wouldn't you know it, a member of this community starts defending the company and their practices.
Some can sit here and say that the company has tried to resolve the issues at hand. If only they had treated everyone the same in dealing with refunds and discounts -and- honored refund requests properly when asked, then none of us would be sitting here now posting these negative comments.
# of Weeks Since Shipment: FOUR and still not delivered and no idea when it will be!
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Amen! I was tempted to believe NOMAD had hired a PR rep just to post here, the posts defending this company came so quickly and all together, I still am not sure whether I can believe what is said.
~Clearly Nomad is actually a travel agency in disguise and this was their way of helping suggest a trip to Spain. LOL
/Sarcasm
Chase refunded me the moment I called them. They keep record of companies that they have to dispute and surely Nomad is somewhere on top of that list lol
I didn't call CHASE. I just used their online complaint form.
However, something must have happened, as NOMAD suddenly sent me an email out of oblivion saying that they attempted to process my refund thorough my credit card but got an error message and wanted to use PayPal.
I suggested to them that my bank would be contacting them shortly (if they had not already)
However, something must have happened, as NOMAD suddenly sent me an email out of oblivion saying that they attempted to process my refund thorough my credit card but got an error message and wanted to use PayPal.
I suggested to them that my bank would be contacting them shortly (if they had not already)
No one here has received one yet. For some, the Stands were "shipped" 4 weeks ago but they are still waiting too. Many people chose to quit waiting and cancelled their orders. If you choose to continue waiting, there's a decent chance you'll eventually get it, there's just no telling when that will be.
Finally, it's being processed through USPS. It's in Chicago for some reason though and I'm in New York, but progress!
REFUNDED but just wanted to share...
I asked for an update on the refund I never received and this is what they told me...
I'm so sorry about that. I looked up and it seems we were blocked from refunding directly to your card. I'm not sure why- maybe you cancelled the card since then? or it's past their allowed time limit? But, do you have a Paypal account? We can send you the full amount that way.
Yeah. I canceled my card... ARE YOU SERIOUS? What kind of response is that?!
I wonder if they're trying to avoid something by doing refunds through PayPal instead of the original payment option.
I asked for an update on the refund I never received and this is what they told me...
I'm so sorry about that. I looked up and it seems we were blocked from refunding directly to your card. I'm not sure why- maybe you cancelled the card since then? or it's past their allowed time limit? But, do you have a Paypal account? We can send you the full amount that way.
Yeah. I canceled my card... ARE YOU SERIOUS? What kind of response is that?!
I wonder if they're trying to avoid something by doing refunds through PayPal instead of the original payment option.