I got the same excuse, after I finally contacted my CCC for a dispute. They sent me an order cancelled email but then told me they couldn't refund my card, only through check or PayPal, because it had been "too long". Sounds fishy to me. I prefer to err on the side of caution and let my CCC resolve the ongoing dispute.
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Nomad stands-delayed...
- Thread starter cosmic68
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I got the same excuse, after I finally contacted my CCC for a dispute. They sent me an order cancelled email but then told me they couldn't refund my card, only through check or PayPal, because it had been "too long". Sounds fishy to me. I prefer to err on the side of caution and let my CCC resolve the ongoing dispute.
I quote from an online source InfoMerchant:
Keys to Keeping a Good Account Status
Your processor and sponsoring bank expect you to be honest with your customers (thereby managing "expectations"). And you're expected to live up to your bargain.
This translates into four requirements:
• Fulfill your shipment dates and commitments to your customers.
• Promptly respond to requests for refunds according to your policy AND submit the appropriate credit transactions to your processor. Do not refund a customer with a check or cash.
• Prevent fraud
• Only charge cardholders after delivery of the goods or services.
Don't think we have seen any of this. FAIL on 3 of the points (that we know of)
Keys to Keeping a Good Account Status
Your processor and sponsoring bank expect you to be honest with your customers (thereby managing "expectations"). And you're expected to live up to your bargain.
This translates into four requirements:
• Fulfill your shipment dates and commitments to your customers.
• Promptly respond to requests for refunds according to your policy AND submit the appropriate credit transactions to your processor. Do not refund a customer with a check or cash.
• Prevent fraud
• Only charge cardholders after delivery of the goods or services.
Don't think we have seen any of this. FAIL on 3 of the points (that we know of)
Thanks for posting this. You are absolutely right, Nomad has failed badly on 3 of the 4 requirements. For those that are unable to get a refund in a timely manner, I hope you'll contact your credit card company and dispute the matter. Don't settle for anything less. Nomad is the one that made this bed...
It still blows my mind that they charged people in March for a product that didn't even exist yet, and then failed to fulfill any of those orders once the product was produced. Instead, they chose to ship them all to Best Buy instead. And they didn't use cheap shipping either since Best Buy received all of their Stands quickly. But for each of you that funded them months ago, they chose to use a shipping method that takes at least 4 weeks if not more.
Yep, don't let Nomad off of the hook. If the refund isn't processed through the credit card company, then it's not a black mark on their record. The credit card companies have VERY low tolerance for this crap. There's a good chance that Nomad may lose it's vendor status with some of them (and not be able to charge to those cards).
They very much deserve that blight on their record.
After Directlink has been shipping my two stands for the last four weeks it finally showed up in USPS yesterday...preparing for shipment...in SWEDEN!
I wish I had known that, because I let them refund me on my PayPal. The sad thing is, that was almost a month ago, I was one of the first people on here to mention demanding a refund, and they made up some bogus reason why they couldn't refund the money directly to my card.
You can fix that. Call up your credit card company and give them all of the paypal transaction info. They can still count it as a knock against the vendor. (or they should be able to). I guess it really depends on each credit card company's policies.
Edit: Actually, this could even count worse for Nomad. It could be a violation of the card agreement with them going around the refund process so it doesn't show up in the credit card company's records. Wonder if it actually constitutes fraud.
I have a business and accept CC payments. It is a MAJOR violation of your contract to give refunds in cash (Paypal). I have never heard of a time limit set by a CC processor on a refund. (25+ years accepting CC)
That is the same status I have right now. It is pretty crap that I could walk into best buy today and get it.
Thank you for sharing this with us.
Folks, this it yet another attempt at fraud by this company. Please do not put up with this any longer. They have been doing slight-handed dishonest stuff from the beginning, on multiple levels. Call your credit card companies and explain what has happened. You are a consumer with rights and you should not have to put up with any of this.
Posted in another related thread a few hours back that mine left USPS Chicago customs? area to their regular transport area after 4 days there. Another member had a 3-1/2 day wait thru customs, left Chicago USPS and 1 day later was in San Diego as of Wed. late afternoon.
Guys,
Something really fishy is going on.
My stand has been sitting in Chicago for the past 5 days now.
This can't be REGISTERED mail, because if it was, it would be First Class. I work for the Post Office, and though our company has been hit hard with cutbacks that have caused delays, there is no way that a registered piece of mail would sit in Chicago for that long of a time.
I don't know what service this company used once the package hit the Post Office, but it sounds like Media Mail, and as such, it still shouldn't have sat in Chicago for this long.
As for the credit card problems...
My credit card company has already told me they are placing a temporary refund on the account. If I understood correctly, NOMAD has two months to respond to Chase. At that point my refund will be permanent.
It's really infuriating that after all the games this company has played that they are now telling people they are getting errors trying to refund their card. DO NOT FALL FOR THIS. I told Nomad I will not accept a PayPal refund and that my credit card company will be contacting them shortly.
In fact, now that I hear about the BS that Nomad is telling their customers, I am going to alert my credit card company of what is going on.
Something really fishy is going on.
My stand has been sitting in Chicago for the past 5 days now.
This can't be REGISTERED mail, because if it was, it would be First Class. I work for the Post Office, and though our company has been hit hard with cutbacks that have caused delays, there is no way that a registered piece of mail would sit in Chicago for that long of a time.
I don't know what service this company used once the package hit the Post Office, but it sounds like Media Mail, and as such, it still shouldn't have sat in Chicago for this long.
As for the credit card problems...
My credit card company has already told me they are placing a temporary refund on the account. If I understood correctly, NOMAD has two months to respond to Chase. At that point my refund will be permanent.
It's really infuriating that after all the games this company has played that they are now telling people they are getting errors trying to refund their card. DO NOT FALL FOR THIS. I told Nomad I will not accept a PayPal refund and that my credit card company will be contacting them shortly.
In fact, now that I hear about the BS that Nomad is telling their customers, I am going to alert my credit card company of what is going on.
Well mine sat 4 days in Chicago customs (check out the times) and is now at the USPS in Chicago like nsap (4 days customs) and soya (2 days customs).
CARLJ (sat for 3-1/2 days in customs) and HypeMan's (2 days customs) are at their local post office apparently.
And Mikezmac's (2 days customs) is out for delivery today.
Unless USPS is lying then all of the packages have been labeled Registered Mail since they hit US shores despite what some think (as if Nomad was somehow involved in fraud here too). And apparently customs can take days according to USPS's own records. Bet if DirectLink had better tracking info for customers, we would have seen the delays overseas as well. I still believe Nomad shipped packages out end of May and first week of June as they stated.
CARLJ (sat for 3-1/2 days in customs) and HypeMan's (2 days customs) are at their local post office apparently.
And Mikezmac's (2 days customs) is out for delivery today.
Unless USPS is lying then all of the packages have been labeled Registered Mail since they hit US shores despite what some think (as if Nomad was somehow involved in fraud here too). And apparently customs can take days according to USPS's own records. Bet if DirectLink had better tracking info for customers, we would have seen the delays overseas as well. I still believe Nomad shipped packages out end of May and first week of June as they stated.
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Mine's been in Chicago for 2 days. I'm in New York. Any blame with fall on USPS from here on out.
Another reminder for those awaiting their stands. As I mentioned already the USPS package tracking indicates all are Registered Mail and that will mean a signature required for delivery. So people will need to be home or make arrangements. If you are not there, here's what you will see on your USPS tracking:
Well, I received my stand about half an hour ago. Nomad's original message to the shipper was on the 1st, and they got it into he shipper's hands on the 4th. It arrived on the 25th. That's three weeks. I've had packages from Hong Kong delivered here in five or six days, numerous times, and that includes the seller wrapping and sending, the package going through customs, the whole deal (and this via normal mail, NOT FedEx). This wouldn't be so annoying if they hadn't excitedly announced their shipping plans as "we found the best way to get your stand to you as quickly as possible." Instead of saying "we bought into the delivery claims of this shipper because they offered the lowest price, and we're repeating those claims to you without checking to see if they're true."
The stand itself is... nice. It'd be really nice, but they cut that extra slot into the top at the 11th hour. Saying, at the time, "well, all the stand manufacturers were taken by surprise and had to make accommodations for the different chargers." Except I don't recall the other manufacturers defacing their stands in the process. This stand sold on the basis of having beautiful clean lines and sleek elegance, and they mucked that up considerably by cutting an extra hole in the front. Sure, that's a "minor detail and shouldn't be a big deal", but then, if I just wanted something functional and didn't care about looks, I could have made one out of spare Amazon boxes and masking tape, with a pair of scissors, in about 20 minutes (including prototypes!), and saved myself a boatload of money and aggravation. But they said, no, buy our stand, it'll look SO cool. And it almost did. It's funny, I also have the Mophie stand, which I bought while I was waiting, and it has an opening that will accommodate either charger, with a little spacer disk that sits under the charger if you're using the thinner one. That was an easy solution, and the Mophie stand remains elegant.
Nomad could have done a similar thing, but their stand is fashioned out of a single piece of bent metal, whose thickness was chosen to match the thinner charger. So they were kind of stuck. But there was a clear, straightforward solution: don't have a lip on the back of the stand to hold the charger in, instead have a separate piece that screws onto the back (think like a "+" sign with a screw at each corner, attached across the back of the hole in the stand), that hangs out far enough behind the stand to accommodate the thicker charger, with (just like Mophie) a spacer disk to sit in the bottom of the hole when using the thinner charger. And the extra bits would be out of view, so they wouldn't have to be crazy pretty. And the front of the charger would look just like it did in the original pictures. It wouldn't have increased the production cost of the charger substantially, but it would have added a number of extra steps and required sourcing a few additional parts. Now, the solution I've outlined doesn't take rocket science to figure out. I'm sure it must have crossed their minds. The method they chose didn't require any extra parts, just one adjustment to the CNC milling program that was cutting the hole for the charger. So they went with the solution that was cheap, fast, required as little extra effort as possible, and only DISCARDED ONE OF THE MAJOR SELLING POINTS OF THE STAND.
And, as an added benefit, if they had done things my way, the all-plastic sports charger wouldn't stick out the front of the stand so far. Note that this means, if you use the partly metal charger that comes with the steel watches, the charger will fit as planned (though with an unnecessary, and ugly slot cut in the front), but if you use the plastic charger that comes with the sport models, it'll stick further out in front of the stand than was intended in the original design.
But they were in a hurry to get their big order delivered to BestBuy on time, and to get us suckers who pre-ordered out of the way, so they went with the solution that was cheap, quick, and made the actual item, well, kinda lousy. They damaged a product they'd already sold, to get themselves out of a bind. From my viewpoint as a software developer, who has to design things to work with changing specifications all the time, I think it was really stupid of them to design to such close tolerances around an item they'd never had in their hands, with no room for fallback ("if you fail to plan, you plan to fail").
I'll keep the stand (because returning it would be still more hassle, and I wanted two - office and bedroom - anyway), and it'll work fine, but I'll be a bit annoyed every time I look at it. Thanks a lot for that, Nomad. Expect me to steer friends and associates away from your products in the future.
I happen to have both kinds of chargers (the plastic one came with my 42mm SGS, the deluxe, thinner, plastic-and-metal one is what you get if you order one separately - and yes, I just realized in the last pair of comparison pics below, the deluxe charger is upside down - but the cable is roughly centered between top and bottom, so it doesn't really make a difference in the dimensions which is the point of the picture). So, here, pictures of the two different chargers installed in the Nomad stand (and I was definitely going for detail over focus), and a comparison of the two chargers.
The stand itself is... nice. It'd be really nice, but they cut that extra slot into the top at the 11th hour. Saying, at the time, "well, all the stand manufacturers were taken by surprise and had to make accommodations for the different chargers." Except I don't recall the other manufacturers defacing their stands in the process. This stand sold on the basis of having beautiful clean lines and sleek elegance, and they mucked that up considerably by cutting an extra hole in the front. Sure, that's a "minor detail and shouldn't be a big deal", but then, if I just wanted something functional and didn't care about looks, I could have made one out of spare Amazon boxes and masking tape, with a pair of scissors, in about 20 minutes (including prototypes!), and saved myself a boatload of money and aggravation. But they said, no, buy our stand, it'll look SO cool. And it almost did. It's funny, I also have the Mophie stand, which I bought while I was waiting, and it has an opening that will accommodate either charger, with a little spacer disk that sits under the charger if you're using the thinner one. That was an easy solution, and the Mophie stand remains elegant.
Nomad could have done a similar thing, but their stand is fashioned out of a single piece of bent metal, whose thickness was chosen to match the thinner charger. So they were kind of stuck. But there was a clear, straightforward solution: don't have a lip on the back of the stand to hold the charger in, instead have a separate piece that screws onto the back (think like a "+" sign with a screw at each corner, attached across the back of the hole in the stand), that hangs out far enough behind the stand to accommodate the thicker charger, with (just like Mophie) a spacer disk to sit in the bottom of the hole when using the thinner charger. And the extra bits would be out of view, so they wouldn't have to be crazy pretty. And the front of the charger would look just like it did in the original pictures. It wouldn't have increased the production cost of the charger substantially, but it would have added a number of extra steps and required sourcing a few additional parts. Now, the solution I've outlined doesn't take rocket science to figure out. I'm sure it must have crossed their minds. The method they chose didn't require any extra parts, just one adjustment to the CNC milling program that was cutting the hole for the charger. So they went with the solution that was cheap, fast, required as little extra effort as possible, and only DISCARDED ONE OF THE MAJOR SELLING POINTS OF THE STAND.
And, as an added benefit, if they had done things my way, the all-plastic sports charger wouldn't stick out the front of the stand so far. Note that this means, if you use the partly metal charger that comes with the steel watches, the charger will fit as planned (though with an unnecessary, and ugly slot cut in the front), but if you use the plastic charger that comes with the sport models, it'll stick further out in front of the stand than was intended in the original design.
But they were in a hurry to get their big order delivered to BestBuy on time, and to get us suckers who pre-ordered out of the way, so they went with the solution that was cheap, quick, and made the actual item, well, kinda lousy. They damaged a product they'd already sold, to get themselves out of a bind. From my viewpoint as a software developer, who has to design things to work with changing specifications all the time, I think it was really stupid of them to design to such close tolerances around an item they'd never had in their hands, with no room for fallback ("if you fail to plan, you plan to fail").
I'll keep the stand (because returning it would be still more hassle, and I wanted two - office and bedroom - anyway), and it'll work fine, but I'll be a bit annoyed every time I look at it. Thanks a lot for that, Nomad. Expect me to steer friends and associates away from your products in the future.
I happen to have both kinds of chargers (the plastic one came with my 42mm SGS, the deluxe, thinner, plastic-and-metal one is what you get if you order one separately - and yes, I just realized in the last pair of comparison pics below, the deluxe charger is upside down - but the cable is roughly centered between top and bottom, so it doesn't really make a difference in the dimensions which is the point of the picture). So, here, pictures of the two different chargers installed in the Nomad stand (and I was definitely going for detail over focus), and a comparison of the two chargers.
Well, I received my stand about half an hour ago. Nomad's original message to the shipper was on the 1st, and they got it into he shipper's hands on the 4th. It arrived on the 25th. That's three weeks. I've had packages from Hong Kong delivered here in five or six days, numerous times, and that includes the seller wrapping and sending, the package going through customs, the whole deal (and this via normal mail, NOT FedEx). This wouldn't be so annoying if they hadn't excitedly announced their shipping plans as "we found the best way to get your stand to you as quickly as possible." Instead of saying "we bought into the delivery claims of this shipper because they offered the lowest price, and we're repeating those claims to you without checking to see if they're true."
The stand itself is... nice. It'd be really nice, but they cut that extra slot into the top at the 11th hour. Saying, at the time, "well, all the stand manufacturers were taken by surprise and had to make accommodations for the different chargers." Except I don't recall the other manufacturers defacing their stands in the process. This stand sold on the basis of having beautiful clean lines and sleek elegance, and they mucked that up considerably by cutting an extra hole in the front. Sure, that's a "minor detail and shouldn't be a big deal", but then, if I just wanted something functional and didn't care about looks, I could have made one out of spare Amazon boxes and masking tape, with a pair of scissors, in about 20 minutes (including prototypes!), and saved myself a boatload of money and aggravation. But they said, no, buy our stand, it'll look SO cool. And it almost did. It's funny, I also have the Mophie stand, which I bought while I was waiting, and it has an opening that will accommodate either charger, with a little spacer disk that sits under the charger if you're using the thinner one. That was an easy solution, and the Mophie stand remains elegant.
Nomad could have done a similar thing, but their stand is fashioned out of a single piece of bent metal, whose thickness was chosen to match the thinner charger. So they were kind of stuck. But there was a clear, straightforward solution: don't have a lip on the back of the stand to hold the charger in, instead have a separate piece that screws onto the back (think like a "+" sign with a screw at each corner, attached across the back of the hole in the stand), that hangs out far enough behind the stand to accommodate the thicker charger, with (just like Mophie) a spacer disk to sit in the bottom of the hole when using the thinner charger. And the extra bits would be out of view, so they wouldn't have to be crazy pretty. And the front of the charger would look just like it did in the original pictures. It wouldn't have increased the production cost of the charger substantially, but it would have added a number of extra steps and required sourcing a few additional parts. Now, the solution I've outlined doesn't take rocket science to figure out. I'm sure it must have crossed their minds. The method they chose didn't require any extra parts, just one adjustment to the CNC milling program that was cutting the hole for the charger. So they went with the solution that was cheap, fast, required as little extra effort as possible, and only DISCARDED ONE OF THE MAJOR SELLING POINTS OF THE STAND.
And, as an added benefit, if they had done things my way, the all-plastic sports charger wouldn't stick out the front of the stand so far. Note that this means, if you use the partly metal charger that comes with the steel watches, the charger will fit as planned (though with an unnecessary, and ugly slot cut in the front), but if you use the plastic charger that comes with the sport models, it'll stick further out in front of the stand than was intended in the original design.
But they were in a hurry to get their big order delivered to BestBuy on time, and to get us suckers who pre-ordered out of the way, so they went with the solution that was cheap, quick, and made the actual item, well, kinda lousy. They damaged a product they'd already sold, to get themselves out of a bind. From my viewpoint as a software developer, who has to design things to work with changing specifications all the time, I think it was really stupid of them to design to such close tolerances around an item they'd never had in their hands, with no room for fallback ("if you fail to plan, you plan to fail").
I'll keep the stand (because returning it would be still more hassle, and I wanted two - office and bedroom - anyway), and it'll work fine, but I'll be a bit annoyed every time I look at it. Thanks a lot for that, Nomad. Expect me to steer friends and associates away from your products in the future.
I happen to have both kinds of chargers (the plastic one came with my 42mm SGS, the deluxe, thinner, plastic-and-metal one is what you get if you order one separately - and yes, I just realized in the last pair of comparison pics below, the deluxe charger is upside down - but the cable is roughly centered between top and bottom, so it doesn't really make a difference in the dimensions which is the point of the picture). So, here, pictures of the two different chargers installed in the Nomad stand (and I was definitely going for detail over focus), and a comparison of the two chargers.
tl;dr summary needed.
tl;dr: information of interest to the folks involved in the saga of ordering these stands (in this 26 page long, multiple month spanning thread). It's a few paragraphs, not a novel. Sorry they don't emphasize reading skills where you live.