Has it been working the past few days?
Also are you sure it's using Numbersync and not using your iPhone?
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Numbersync-WiFi Calling
- Thread starter gsmornot
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Has it been working the past few days?
Also are you sure it's using Numbersync and not using your iPhone?
Another person posted on the AT&T message boards about it not working. Was that someone from here?
I ask as both people who posted there created their accounts the same day.
Also does everyone who has a problem have Comcast Xfinity for Internet?
I ask as both people who posted there created their accounts the same day.
Also does everyone who has a problem have Comcast Xfinity for Internet?
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Well assuming no duplicates that makes 4 people who say it doesn't work. Either no one uses it or the problem is not affecting that many people. I wonder what the pattern is?
I'm assuming it's still not working for you?
I was expecting to hear back from AT&T today since I was told to expect and email, but I heard nothing.
Sorry I haven't replied on Twitter yet to you. Yes. They DM'd me this morning and want to have a call to see what they can do. I've tried both at work and at home and still no joy. Before, i could at least use my iPad, but not my Watch. Now its nothing.
I've already been through AT&T's tech support and they weren't able to solve the problem for me even by removing NumberSync completely from my account and having me re-activate it.
What is boggling to me is I can see my iPad is connected to AT&T's NumberSync VOIP server, it's just not using it. I have no idea why.
Can you share the app you are using to see that connection? I'll install and see what mine says. Thanks!
There's two apps I use. One is easier to read but doesn't show IPv6 addresses and hasn't been updated in ages. The other does show IPv6 addresses, but is difficult to read because the UI is a mess.
Netstat by James Devenish (old and doesn't support ipv6)
https://appsto.re/us/bZj2x.i
IT Tools - Network Analyzer by KEVIN KOLTZAU
https://appsto.re/us/Q-kut.i
For the bottom one, go to More -> Connections.
In both cases you are looking for an address starting with either 12 or 2001 (IPv6) on TCP port 5061
For example, 12.194.121.228:5061. In the IT Tools app you can confirm it's an AT&T server by tapping on the connection info, then tapping on the remote connection at the top right and selecting Whois.
Thanks! Tried the first one and I'm getting an error as the only output. The second one is $6. I'll hold off on that one unless its absolutely necessary.
I'll keep everyone posted on my ATT call this afternoon.
I had the "calling from iPhone" message when I just tried an outbound call using numbersync from my iPad. I did a quick reboot, and now I am making calls directly again. I have Comcast internet in the Oregon area.
Bingo! That did the trick on my iPad! Awesome!
Now, I can have AT&T concentrate on my Watch.
I tried rebooting a number of times this morning, but didn't have any luck.
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@boston04and07 is it still broken for you after a reboot? Have you tried contacting AT&T?
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I just noticed mine was broken on iPad as well, and a reboot fixed it.
Hey @Morac, it is still broken for me after several hard reboots. So annoying! I initially thought I'd wait a few days to see if AT&T fixed it once it became clear it was a server side issue, and it's too late to contact them in my time zone now, but I'll have a nice little chat with them in the morning. This has gone on too long!
In the past rebooting has fixed it for me, but that's because rebooting causes it to reconnect to AT&T's servers. This time for me it is connected to AT&T's servers, but it's not working.
Hey @Morac, it is still broken for me after several hard reboots. So annoying! I initially thought I'd wait a few days to see if AT&T fixed it once it became clear it was a server side issue, and it's too late to contact them in my time zone now, but I'll have a nice little chat with them in the morning. This has gone on too long!
@boston04and07 I agree. So far I've found one other person other than you and me who is having this problem where rebooting doesn't fix it. (Unless you also posted in AT&T's forums and Apple discussion boards).
Out of curiosity, what plan do you have? I have an unlimited data with a FAN discount.
As I was typing this up I got contacted by the Twitter team again who forwarded me to level 2 support. That case that was supposedly opened two days ago was not. I now have a level 3 support case. I really hope level 3 can fix this. If not I don't know what else to do. Apple's suggestion is wipe all my iOS devices and set up as new, but I don't want to do that. Especially considering I'm not the only one having a problem.
I don't know if this is legit, but in response to a post I made on Reddit, so one with a "mobility expert" posted that it's a known issue that's being worked on.
https://www.reddit.com/r/ATT/comments/4ycool/numbersync_stopped_working_monday/d6naa99
Edit: The Reddit guy said to open a ticket even though it's a known issue.
https://www.reddit.com/r/ATT/comments/4ycool/numbersync_stopped_working_monday/d6naa99
Edit: The Reddit guy said to open a ticket even though it's a known issue.
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A level 2 tech support agent told me that they need to open a case, not a ticket. I don't know what the difference is.
I'm surprised you needed to spend and hour on the phone with them when this is supposedly a known issue now.
Also for what it's worth, it's still not working for me and I haven't heard back from AT&T despite being told I'd hear back within 24 hours. I do have a case number though.