My wife's iPad Air 2 is on 9.3.1 with carrier setting 24.0 and works fine with NumberSync.
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Numbersync-WiFi Calling
- Thread starter gsmornot
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Hi again guys - for what it's worth, a couple chats with AT&T reps on their website and a few restarts of my iPhone fixed the problem. They basically had to remove wifi calling from my account and have me re-add it after a restart. I had to do this twice for it to stick, but so far so good!
Yeah, I am thinking the 24.1 settings got pulled. I remembered initially with 9.3 it added the ability to make number sync calls from the iPad using LTE. I tried to do that on my iPad Pro with 24.0 and it works fine, so I guess it's not necessary.
Ugh. Hate to revive an old thread, but after months of wifi calling working for me, I'm back to my Mac refusing to place calls by itself - I only get the option to make a call "from my iPhone" even when my iPhone's wifi is turned off. I've tried signing in and out of Facetime on all my devices multiple times, and making sure my carrier settings were up to date (they are - AT&T 24.2), but to no avail - both my MacBook Pro and my iPad mini 4 won't make a phone call without my iPhone. Super weird. They were working fine up until today...
Has anybody seen this lately, and if so, anyone have any ideas/suggestions?
Has anybody seen this lately, and if so, anyone have any ideas/suggestions?
Did you try enabling again by going to the phone app on your iPhone and on the wifi calling where it should be set to on, tap on the arrow to the right of the word "On", and tap on enable calling on other devices that are signed in to iCloud? It will give you a code to enter.
had to re-do that. Somehow it got disabled. Now mine is working again.
Hey, thanks for the reply! Yeah, I did all that on my iPhone for both my iPad and my Mac, multiple times in multiple sequences, entering the codes. Sometimes I'd disable wifi calling directly on the iPad and Mac first, sometimes I'd disable it for those devices from the Calls on Other Devices submenu in my iPhone's Settings first, and I'd re-enable them in different orders, all to no avail. The weird thing is that my Mac and iPad are displaying their settings as if wifi calling is enabled and working - on my Mac I've got "Calls from iPhone" checked off and underneath that, the text that says "Use your iPhone carrier account to make and receive calls from this Mac even when your iPhone isn't nearby." Well, I've spoofed my iPhone not being nearby by turning off the Wifi or outright shutting it down, and yet my Mac and iPad still insist on only giving me the option "Call from your iPhone" when I click on a phone number. When I do that with my iPhone being offline, it attempts to put the call through via my iPhone, and when it doesn't go through, I get an error message telling me to connect to Wifi, even though I'm already on wifi on the device i'm trying to call from. Weird! Like I said this all started out of the blue, so I think I'm just going to chat with AT&T tomorrow to see if anything can be reset in my account from their end. I've grown accustomed to using wifi calling on my Mac throughout the day a lot - I take most of my work calls this way - so I'm really hoping this is just a quick outage!
Usually rebooting the other devices fixes issues with wifi calling being disabled.
I've occasionally had to do a complete reset which is turn off Wifi calling entirely on my iPhone and then turn it back on on my iPhone and finally re-enable it on my other devices.
If that doesn't work, try calling AT&T.
I've occasionally had to do a complete reset which is turn off Wifi calling entirely on my iPhone and then turn it back on on my iPhone and finally re-enable it on my other devices.
If that doesn't work, try calling AT&T.
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Well I just checked and my iPad is having the same problem. It shows calls from iPhone as "on", but any time I called it says calling from iPhone.
I tried turning airplane mode on and off again, but that made no difference. What was odd is that I saw it was connected to port 5061 (SIPS) via a IPV6 address.
I restarted my iPad and it connected to 12.194.xxx.yy port 5061 which means it's connected to AT&T's wifi calling, but it's still using my iPhone. Just as I was posting this, the connection dropped.
It worked on Friday when I tested it do something may be wrong on AT&T's end.
I tried turning airplane mode on and off again, but that made no difference. What was odd is that I saw it was connected to port 5061 (SIPS) via a IPV6 address.
I restarted my iPad and it connected to 12.194.xxx.yy port 5061 which means it's connected to AT&T's wifi calling, but it's still using my iPhone. Just as I was posting this, the connection dropped.
It worked on Friday when I tested it do something may be wrong on AT&T's end.
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I've had the same issue with my iPad several times. Usually a reboot fixes the issue (hold the power and the home button at the same time until the apple logo appears.) It's annoying when it loses the direct connection, I usually only discover it when only my phone rings and not the iPad.
My mac is too old for Numbersync, so I have no idea how well it works on macOS.
My mac is too old for Numbersync, so I have no idea how well it works on macOS.
I think the problem is on AT&T's end currently. I ran some more tests and after rebooting, toggling airplane mode on and off or toggling calls from iPhone off and on, my iPad connects to AT&T's servers on port 5061 (SIPS). If I receive a call or try to make one on my iPad It still uses the iPhone. Eventually the connection to AT&T's SIPS server drops. It stays like that until I reboot or toggling airplane mode again.
Since nothing changed on my end and bonston04and07 just started seeing the same problem within an hour of each other with AT&T, it's likely AT&T.
Since nothing changed on my end and bonston04and07 just started seeing the same problem within an hour of each other with AT&T, it's likely AT&T.
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I've had this problem too, especially with my watch. How do you see the port connections?
I also had some problems spent with att 25 minutes. No help. Asked her to remove vowifi from my account. Next morning started vowifi and numbersync, everything came back to normal.
There's apps you can install that show the connections (iPhone and iPad). On the watch you'll probably have to check on your router. I have a third party firmware on my router that shows all connections.
It looks like this morning my iPad is still connected to AT&T's servers, but Numbersync still isn't working.
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Hmm, that's all very interesting. Thank you everyone for the replies and insight! Since a lot of us are having the same issue all of a sudden, and since it appears as though our iPads are still connected to Numbersync, I definitely agree that it's likely issues on AT&T's end. I'll give it a few days before messing with it any more to see if they fix it, but if not I'll do some more troubleshooting with AT&T. Either way I'll chat them in a bit to report the issue and will let you know what they say.
Now I'm thinking something's definitely up on AT&T's end. I was just using Safari when I got the "your location will be used to make emergency calls" pop up warning out of nowhere. I hadn't used FaceTime all day and didn't have it running in the background or anything. I've only ever gotten that message immediately after enabling wifi calling - kind of weird. I tried making a test phone call, and my iPad still insisted on sending the call through my iPhone though. 
I contacted @ATTCares on Twitter and they said they'd look into it. Considering this is probably something deep in the bowels of AT&T's infrastructure I don't know how much the Twitter team can do about it, but at least they responded.
I'm curious though if Numbersync is broken for everyone or just some people.
I'm curious though if Numbersync is broken for everyone or just some people.
I'll do the same. If they get enough contacts, they may realize its a larger issue and needs to be fixed.
Well their social media department called me and based on the discussion it sounded like the person didn't understand how Numbersync works since the woman said that they didn't see an iPad on my account as I only have one line. I explained that the iPad piggybacks on the iPhone's line and makes calls using WiFi. Basically she didn't seem to have much technical knowledge.
The person suggested resetting my account, which I didn't think would be that helpful since others are experiencing the same problem and I didn't want to break WiFi calling on my phone. She then suggested I go to the Apple Store, which I also didn't feel was the correct answer.
I didn't have my iPad with me so she suggested I call AT&T's tech support line at 800-331-0500 option #3 (M-F 7-midnight Eastern, Sat 9 to 7pm Easter).
I'm not sure how helpful they would be since form my experience with tech support lines in general, the people answering the phones have no technical knowledge, but I'm told they have the power to open trouble tickets which hopefully would get forwarded to the correct people.
The person suggested resetting my account, which I didn't think would be that helpful since others are experiencing the same problem and I didn't want to break WiFi calling on my phone. She then suggested I go to the Apple Store, which I also didn't feel was the correct answer.
I didn't have my iPad with me so she suggested I call AT&T's tech support line at 800-331-0500 option #3 (M-F 7-midnight Eastern, Sat 9 to 7pm Easter).
I'm not sure how helpful they would be since form my experience with tech support lines in general, the people answering the phones have no technical knowledge, but I'm told they have the power to open trouble tickets which hopefully would get forwarded to the correct people.
Actually, I had pretty good luck with the help line when this happened some months ago.
I guess that depends on whether the problem is something the help line can fix like an account problem or something they can't like a server problem.
I got a second call from their social media team (apparently they don't talk to each other).
This person suggested trying removing the NBSCALL "SOC code" from my account and re-adding it. He said that's the number sync calling subroutine on the server and if it gets corrupted then numbersync won't work. Since I don't have my iPad with me I opted to not do that at this time since I wouldn't be able to test if it works.
If someone else wants to call up AT&T and try it and post the results I'd appreciate it.
Also I posted on AT&T's wireless forums and got a response from someone saying they are also having the same problem. Assuming that's not anyone from here that makes 4 people who've said they have this problem. I haven't seen any other people complaining though anywhere else. Though I also haven't seen anyone say that it's working either.
This person suggested trying removing the NBSCALL "SOC code" from my account and re-adding it. He said that's the number sync calling subroutine on the server and if it gets corrupted then numbersync won't work. Since I don't have my iPad with me I opted to not do that at this time since I wouldn't be able to test if it works.
If someone else wants to call up AT&T and try it and post the results I'd appreciate it.
Also I posted on AT&T's wireless forums and got a response from someone saying they are also having the same problem. Assuming that's not anyone from here that makes 4 people who've said they have this problem. I haven't seen any other people complaining though anywhere else. Though I also haven't seen anyone say that it's working either.
I called AT&T and they had me go through a ton of troubleshooting steps and eventually removed the SOC codes and had me set up NumberSync from scratch. After all that it's still not working.
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I'm annoyed because the person suddenly transferred me to Apple support and wifi calling on my iPhone suddenly stopped working. Apple couldn't help so I called back AT&T and right after I did that wifi calling on my iPhone started working again.
Numbersync still didn't work and the person said I shouldn't have been transferred to Apple. The person said she would open a trouble ticket. She recommended anyone having a problem with Numbersync call in to report the problem as the more people who complain, the more attention it will get.
Be prepared to spend an hour on the call depending on who you get. The first person I spoke to refused to deviate from whatever script she was on.
Edit:
I'm annoyed because the person suddenly transferred me to Apple support and wifi calling on my iPhone suddenly stopped working. Apple couldn't help so I called back AT&T and right after I did that wifi calling on my iPhone started working again.
Numbersync still didn't work and the person said I shouldn't have been transferred to Apple. The person said she would open a trouble ticket. She recommended anyone having a problem with Numbersync call in to report the problem as the more people who complain, the more attention it will get.
Be prepared to spend an hour on the call depending on who you get. The first person I spoke to refused to deviate from whatever script she was on.
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