Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Price Mistake: 1Password (iOS 7) FREE ****** 9/17 update = now updated to freemium

Zxxv said:
I don't know why thats doing that to you. I have to unlock to see the passwords. Sure I can see the sites and the log in name but not the passwords. Though it would be better if apple password locked the whole page not just the passwords.

edit - its the same on mac in safari, to copy or see the password I have to put my log in password
Click to expand...

Sorry - you're right, I need to enter a passcode.
I'd just reset my settings, so didn't have a passcode set at the time.

I've set up a passcode and Touch ID again now and it's asking for passcode before I can view the info.

I'll fall back to my other point - would be good if it was a different passcode like Restrictions is.
 
Sergi0 said:
Lol okay that explains it. Yeah, I trust them. I don't believe it was a "mistake". I believe they just wanted to make headlines ;)
Click to expand...

Hi there. Friendly neighborhood AgileBits customer support here.

It was in fact a mistake. A lot of things get really weird when you're talking about new iOS updates and release time tables with iOS 8.

Needless to say, we're all trying to recover from this and see if we can get everyone the help they need.

nnacrumors said:
Interesting, I wonder why Macrumors dropped the story then? (seems like iDownloadBlog did the same thing) :confused:

Either way, thanks for finding the webcache brotha!
Click to expand...

Because when apps go back to paid there's a period in which you may think it's free but in reality it isn't and get charged. No sense in telling customers it's free when it may not be in reality. It's in the reader's best interests to not be expecting free when the price may have changed and isn't.
 
AGKyle said:
Hi there. Friendly neighborhood AgileBits customer support here.

It was in fact a mistake. A lot of things get really weird when you're talking about new iOS updates and release time tables with iOS 8.

Needless to say, we're all trying to recover from this and see if we can get everyone the help they need.



Because when apps go back to paid there's a period in which you may think it's free but in reality it isn't and get charged. No sense in telling customers it's free when it may not be in reality. It's in the reader's best interests to not be expecting free when the price may have changed and isn't.
Click to expand...

but if it says free when a customer clicks the install button then surely its free
 
mw360 said:
Probably because exploiting someone's mistake like this is just a little bit wrong?

By all means take your freebie if you must, but encouraging a mass pile-on is pretty low.
Click to expand...

Thanks for the awesome comment. I for one certainly appreciate it!

miamialley said:
There's no chance they accidentally made their feature app free.
Click to expand...

There's a lot more to how this all works than you're seeing in the public and I'm not sure how much we'll say in the end, but this was indeed an accident and not an on purpose change.

zaredh said:
"In a now deleted tweet, AgileBits stated that the app is being offered for free due to an App Store error, and will go back to regular price once iOS 8 is released tomorrow."

http://webcache.googleusercontent.c...m/2014/09/17/1password-ios-free-ios-8-launch/

----------



But do you not agree that if AgileBits can make an "honest mistake" and give/leak their own product away for free, they COULD make an "honest mistake" and give/leak other data too...?

Do you not think if a restaurant's bathroom is dirty - the kitchen might also be dirty?

The majority of Macrumors front page is based on "honest mistakes" e.g. Part leaks.
Click to expand...

I'm not totally sure where to start with this. But I'll give it a shot :)

Pricing in the App Store is one thing, it's a completely different system than anything else about 1Password. It has no customer data and it has no customer payment data. There's nothing to "mistakenly leak/give out" It is merely how we sell the application via the App Store. Keep in mind that Apple doesn't share any customer information with developers, you more or less get breakdowns by day and country for your application. You get very little information other than that as it's mostly sales figures. An honest mistake in this system doesn't leak any data it just means it was a mistake.

We store no customer data so we cannot give it out or leak it in any way. Our servers are only for the website, our internal systems for our employees to communicate and some automated build systems. We don't store customer credit card data on our servers either.

Your data is only ever stored on your computer and optionally to a cloud sync service.

I'll send you a private message as well after I get done here.

zaredh said:
It ISN'T being well promoted though - all the reports are being pulled down.
Click to expand...

As I mentioned in an earlier reply, this is very much because when an app is free, and then changes to paid it's possible for caching systems to not be totally up to date and someone being charged for the purchase when it was intended to be free. It's a protection against this happening.

Cougarcat said:
AgileBits doesn't store any data.
Click to expand...

Correct, thank you for that! :)

----------
Zxxv said:
but if it says free when a customer clicks the install button then surely its free
Click to expand...

Not always. It has to do with the caching system and how it can appear free on one system but not when purchased. This is also why it can take several hours for an application to appear in all stores and sales generally can take time to appear on the store from when it was announced.
 
AGKyle said:
Not always. It has to do with the caching system and how it can appear free on one system but not when purchased. This is also why it can take several hours for an application to appear in all stores and sales generally can take time to appear on the store from when it was announced.
Click to expand...

well it was free when I bought it so i don't expect to be charged. And you can't cry foul after the fact. thats not how life works. if it was everyone would do it
 
Nozuka said:
maybe they are just trying to push it in the charts before ios8 gets released.

anyway, got it for free now, thanks. will most likely delete it again, since i'm already using lastpass. but you never know.
Click to expand...

Sorry, not the case :) Give the new iOS 8 update a shot when it's available, I think you'll enjoy it. I'll be happy to answer any questions you might have if you have any though!

Zxxv said:
well it was free when I bought it so i don't expect to be charged. And you can't cry foul after the fact. thats not how life works. if it was everyone would do it
Click to expand...

I'm not crying foul :) I'm simply letting you know WHY these sites are pulling down the information. If you got it for free, great, but I am pointing out you should be careful.
 
AGKyle said:
I'm not crying foul :) I'm simply letting you know WHY these sites are pulling down the information. If you got it for free, great, but I am pointing out you should be careful.
Click to expand...


why should I be careful? apples store is set up so I don't have to worry. if something says its free then its free. if it says 69p then its 69p

why are you saying something different and trying to worry apples customers?
 
Zxxv said:
why should I be careful? apples store is set up so I don't have to worry. if something says its free then its free. if it says 69p then its 69p

why are you saying something different and trying to worry apples customers?
Click to expand...

Private message sent because I think we're misunderstanding each other and I want to clear it up rather than play it out publicly.

----------
hNicolas said:
I downloaded it. Now I feel guilty if this was actually a mistake free release.
Click to expand...

No reason to feel guilty. There's just nothing we can really do about it on our end so it is what it is :)

Enjoy the app! If there's anything we can do to help let us know.
 
AGKyle said:
Private message sent because I think we're misunderstanding each other and I want to clear it up rather than play it out publicly.

----------
Click to expand...


I replied. Like I said the conversation started in public so it should play out in public. But like I also said everything that needs to be said has been said so I'd say lets call it a day :)

I saw on twitter a post/tweet from macrumours saying it was free. So i went and got it.
 
AGKyle said:
Private message sent because I think we're misunderstanding each other and I want to clear it up rather than play it out publicly.

----------



No reason to feel guilty. There's just nothing we can really do about it on our end so it is what it is :)

Enjoy the app! If there's anything we can do to help let us know.
Click to expand...

Thanks, I will consider it a free trial. If I like it and end up using it I will re-download and purchase. I like to support our devs.
 
Zxxv said:
I replied. Like I said the conversation started in public so it should play out in public. But like I also said everything that needs to be said has been said so I'd say lets call it a day :)

I saw on twitter a post/tweet from macrumours saying it was free. So i went and got it.
Click to expand...

:thumbsup: all good :)

I just didn't want to see us go back and forth publicly when it wasn't going to help anyone else. Hope you have a fantastic day!

----------
Jessica Lares said:
Well, I'm pretty happy with it so far. Will the update be compatible with 7? Should there be a problem AirDropping between two versions if not? I'm keeping the iPad on 7.
Click to expand...

The next update will be for iOS 8 only. So, the version you have on your iPad is the last update that'll support iOS 7.

I'm not sure if we made any changes with AirDrop to be honest. Dropbox sync should still work fine as well.
 
Jessica Lares said:
Alright. Well, time will tell. I'll figure out how to deal with it.
Click to expand...

Don't hesitate to let me know if you need any help. You can private message me or you can send us an email in support, you're welcome to ask for me directly and someone will see it and put you in touch with me. Happy to help however I can.
 
I get a little cynical when I see claims of mistakes.
Hard to believe that got through.

As a paid owner of the app, some red flags are starting to raise.
Hopefully my worries are unfounded.

A previously expensive app, given away for free suddenly usually means 2 things.

1) A new, updated (paid) version is about to be released and the old version will no longer be supported.

A new iOS is being released today, perfect opportunity to roll out a new release and charge for it instead of everyone getting a free upgrade.
IIRC, GoodReader did something similar.

2) Change pricing philosophy towards in app purchases, this way you don't have to worry about sales. Give it away for free all the time and have a hard price to unlock things. Playrix games are infested with this.

I logged in to iTunes to check 1Password's description and lo and behold, it now says "offers in-app purchases".
What are the in-app purchases offered? Good luck finding them, I couldn't.

So, hopefully I am wrong on my theory. It's a great app with great support.
 
AGKyle said:
As I mentioned in an earlier reply, this is very much because when an app is free, and then changes to paid it's possible for caching systems to not be totally up to date and someone being charged for the purchase when it was intended to be free. It's a protection against this happening.



----------



Not always. It has to do with the caching system and how it can appear free on one system but not when purchased. This is also why it can take several hours for an application to appear in all stores and sales generally can take time to appear on the store from when it was announced.
Click to expand...

I get what you're saying here.
This is why when MacRumors post an article about an app update or new app that's now live, the first umpteen posts are people saying "I don't see it yet" or "Why can't I see it" or "I've deleted and re-installed but still don't have version xx".
Because it takes time for settings that developers change, to rollout to everyone due to caching and other stuff.

I think Apple's systems have a look-out for this though. If there's a discrepancy between the visible cost and the actual cost (so cached/store info and Apple's actual internal pricing system), then it throws up an error or says there's a pricing change and won't let you continue. I've seen that a few times when i've just missed out on a price reduction.

----------
Zimmy68 said:
I logged in to iTunes to check 1Password's description and lo and behold, it now says "offers in-app purchases".
What are the in-app purchases offered? Good luck finding them, I couldn't.
Click to expand...

When I saw the article and went to the App Store, that was the first thing I noticed, that it offers in-app purchases.

At first I assumed what you mused - it's gone free with in-app purchases to add features.
Until I saw the article removed, and posts about it being an error.
 
Zimmy68 said:
I get a little cynical when I see claims of mistakes.
Hard to believe that got through.

As a paid owner of the app, some red flags are starting to raise.
Hopefully my worries are unfounded.

A previously expensive app, given away for free suddenly usually means 2 things.

1) A new, updated (paid) version is about to be released and the old version will no longer be supported.

A new iOS is being released today, perfect opportunity to roll out a new release and charge for it instead of everyone getting a free upgrade.
IIRC, GoodReader did something similar.

2) Change pricing philosophy towards in app purchases, this way you don't have to worry about sales. Give it away for free all the time and have a hard price to unlock things. Playrix games are infested with this.

I logged in to iTunes to check 1Password's description and lo and behold, it now says "offers in-app purchases".
What are the in-app purchases offered? Good luck finding them, I couldn't.

So, hopefully I am wrong on my theory. It's a great app with great support.
Click to expand...

We've already stated that the next update for iOS 8 will be free for existing users. That isn't changing. That update will also not lose support in the near future, we'll continue to provide updates and support for it.

Thanks for the kind words about the app and our support. None of that is changing :)

r-m said:
I get what you're saying here.
This is why when MacRumors post an article about an app update or new app that's now live, the first umpteen posts are people saying "I don't see it yet" or "Why can't I see it" or "I've deleted and re-installed but still don't have version xx".
Because it takes time for settings that developers change, to rollout to everyone due to caching and other stuff.

I think Apple's systems have a look-out for this though. If there's a discrepancy between the visible cost and the actual cost (so cached/store info and Apple's actual internal pricing system), then it throws up an error or says there's a pricing change and won't let you continue. I've seen that a few times when i've just missed out on a price reduction.
Click to expand...

It's possible they've improved things here since the last time I ran into it. Thanks for the heads up :)
 
When I purchased 1Password Mac and iOS a few weeks ago ($34.99 and $9.99) it was more than I really wanted to spend, and I had been using OneSafe albeit with flawed experience. After the first day with 1Password, I knew I had made the right decision, albeit long overdue. It is an excellent program with lots of features and has worked well even in Yosemite.

For those of you who took advantage of things here, I encourage you to buy 1Password for Mac and show some support for a great product with excellent customer service and interaction. How many company reps do you see on here as often, trying to answer questions and meet the needs of clients and proposed clients like Agilebits?
 
AGKyle - just updated to new version on iOS 8. I haven't enabled iCloud Drive yet, but it seems my sync is now broke between my Mac and iPhone? iPhone shows as using CloudKit but Mac app as regular "iCloud". What gives?
 
MalcolmJID said:
Quick response, thanks! Now all sorted.
Click to expand...

My mind is ready for this... I think :)

Glad that got you sorted out. CloudKit should make iCloud Sync super great in the future when Yosemite is released. Looking at it from a technical support perspective, it's far easier to troubleshoot than Document syncing which had a bad habit of just, not syncing data ... at all... for unknown reasons. CloudKit is very explicit and gives you errors that can help inform what needs to be done next.
 
r-m said:
Sorry - you're right, I need to enter a passcode.
I'd just reset my settings, so didn't have a passcode set at the time.

I've set up a passcode and Touch ID again now and it's asking for passcode before I can view the info.

I'll fall back to my other point - would be good if it was a different passcode like Restrictions is.
Click to expand...

iOS 8 the whole page is now locked :) password required to see
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back