iPhone 11 Pro [Resolved in iOS 13.2] iPhone 11 Pro (Max) screen flickers in photos app when Night Shift (or True Tone) and View Full HDR enabled

[m0sher]

That would be a good point if the screen protectors are the blue light protection or privacy , however the 11Pro that my son has .... is the clear high definition glass and he had very very slight yellow tint with TT ON.

It disappeared when he turned true tone OFF.

 

[obargy]

How many of you have a full screen protector on? Have you tried it without the screen protector? I’m going to the Apple store today. Gonna try this on their display units.

I never use a screen protector so...

 

[overklocked]

I never use a screen protector so...

So much for that theory. Guess we’ll see what the Apple store says. I’m gonna see if their phones in the store do the same thing. Would you suggest getting a replacement?

 

[overklocked]

Alright fam, just picked up my new 11 pro from apple. Even the apple store reps were confused by the flickering. It’s sitting on iOS 13.0. Gonna keep it on iOS 13.0 for a day, then update. This should tell us if it’s software or hardware.

 

[obargy]

So much for that theory. Guess we’ll see what the Apple store says. I’m gonna see if their phones in the store do the same thing. Would you suggest getting a replacement?

I got a replacement a few days ago but it did the same thing, both on 13.0 and 13.1.2.

 

[overklocked]

I got a replacement a few days ago but it did the same thing, both on 13.0 and 13.1.2.

F***

 

[obargy]

F***

I think they will resolve this via software updates, but it might take Apple several months to finish it as the case of iPhone XS

But hey, try Reduce White Point or turn off View Full HDR to temporarily forget about the problem

 

[overklocked]

I think they will resolve this via software updates, but it might take Apple several months to finish it as the case of iPhone XS

But hey, try Reduce White Point or turn off View Full HDR to temporarily forget about the problem

Ok, so I'm still on 13.0, and yeah, I can confirm that it's still doing it. ALTHOUGH, it's not nearly as bad on 13.0. It's more like one or two flickers then it stops. I'm updating to 13.1.2 right now. I get the feeling that this is definitely software. You can tell the phone is having a difficult time trying to understand if it should push out those extra nits to display HDR or not. So yeah, hopefully a software update will fix this. We should definitely submit this to Apple feedback program ASAP.

 

[obargy]

Ok, so I'm still on 13.0, and yeah, I can confirm that it's still doing it. ALTHOUGH, it's not nearly as bad on 13.0. It's more like one or two flickers then it stops. I'm updating to 13.1.2 right now. I get the feeling that this is definitely software. You can tell the phone is having a difficult time trying to understand if it should push out those extra nits to display HDR or not. So yeah, hopefully a software update will fix this. We should definitely submit this to Apple feedback program ASAP.

"push out those extra nits to display HDR or not" it feels exactly like this ?

I think we can only submit a bug report on a beta version software. @Steveyliu Could you please report this issue on your iOS 13.2 beta 1 please? ?

 

[overklocked]

I think they will resolve this via software updates, but it might take Apple several months to finish it as the case of iPhone XS

But hey, try Reduce White Point or turn off View Full HDR to temporarily forget about the problem

So I just updated to 13.1.2, and yeah, the flickers got way worse. GG Apple. For those wondering, we can report bugs here: https://www.apple.com/feedback/iphone.html, @obargy, maybe you wanna pin this link?

 

[obargy]

So I just updated to 13.1.2, and yeah, the flickers got way worse. GG Apple. For those wondering, we can report bugs here: https://www.apple.com/feedback/iphone.html, @obargy, maybe you wanna pin this link?

added it to the first post

 

[overklocked]

added it to the first post

Cheers. Hopefully this gets the word out.

 

[Eric.388]

Reported! ??‍♂️ I hope it helps and they fix it ASAP.

 

[overklocked]

Reported! ??‍♂️ I hope it helps and they fix it ASAP.

Maybe we can make some noise. Send this to some tech journalists. Im sure it would light a fire under Apple’s ass

 

[overklocked]

Here's a video for those curious

 

[Steveyliu]

"push out those extra nits to display HDR or not" it feels exactly like this ?

I think we can only submit a bug report on a beta version software. @Steveyliu Could you please report this issue on your iOS 13.2 beta 1 please? ?

I have already reported it my friend. And I just get back from apple store. I tested couple display models. They all have this problem. I also talked to one of the technicians and reported the issue. He think it’s software related.

 

[overklocked]

I have already reported it my friend. And I just get back from apple store. I tested couple display models. They all have this problem. I also talked to one of the technicians and reported the issue. He think it’s software related.

It's both comforting and disheartening that the display models are experiencing this (bad quality control for sure) Although I appreciate you testing them. I didn't have the chance to do so when I was at the Apple store today. I have a call with Apple technicians in the morning. I'll let ya'll know what they say.

 

[Eric.388]

Maybe we can make some noise. Send this to some tech journalists. Im sure it would light a fire under Apple’s ass

Yes, we can ?

 

[Eric.388]

So what do you think?
Is it a HW or SW problem?
Should I go to the apple store or wait? ?

 

[obargy]

So what do you think?
Is it a HW or SW problem?
Should I go to the apple store or wait? ?

Check the toll results and you will have some ideas

 

[Eric.388]

Check the toll results and you will have some ideas

So replacement of the iPhone didn't help anyone, did it??

 

[obargy]

So replacement of the iPhone didn't help anyone, did it??

Not at all. Some of us also tried the presentation devices at local Apple Store, same issue discovered

I would suggest to turn on Reduce White Point until Apple fixes this issue via software updates.

 

[Eric.388]

Not at all. Some of us also tried the presentation devices at local Apple Store, same issue discovered

I would suggest to turn on Reduce White Point until Apple fixes this issue via software updates.

Thank you for the recommendation?.
So you think it's a SW problem not HW??
If it's sw, then I'm calm ?.

 

[overklocked]

Thank you for the recommendation?.
So you think it's a SW problem not HW??
If it's sw, then I'm calm ?.

Considering almost every 11 pro is experiencing this, software. If it’s hardware, Apples gonna have to have a massive recall.

 

[BeachDad]

When I replaced my device at Apple, my replacement device has same issue...however the IPhone 11 Pro they exchanged with me didn’t come in a retail box. It was a plain brown box from what I remember. Was I given a new device? Is that how a normal exchange is handled?