Since this thread has sort of veered in the direction of my problems I’ll add this:
During the device to device migration process it asked for 3 different Apple ID passwords. The first two showed the entire email address of the Apple ID (and both were irrelevant to the user we were wanting to migrate from so we skipped). The last one only showed the handle of the Apple ID or the part before the @ sign.
I think this was at the heart of the issue as that same handle is now locked out, whereas I can easily log into that Apple ID with the rest of the email address, on the web. This tells me that there might be a duplicate or orphaned Apple ID in existence with the same handle.
What would remedy this is if Apple allowed the migrating user to actually type in the email address of their Apple ID rather than telling the user what it is and only asking for the password.
The strange thing is the old iPad shows the correct Apple ID account with both handle and full email address a-ok, so I have no idea why or how it would be any different with the handle only Apple ID. When I try to unlock that one I get errors regardless of whatever phone number or email I put in. I suspect that this is due to an independent but with their system.
**** apple, fix your ish!! I say this as a user, advocate and shareholder. Make it as easy as effing possible for people to upgrade their damn devices and we’ll all make more cheddar as a result. My mom has actually declined phones and iPads because each time she switches it’s traumatic like this. They should be aiming for nothing less than an entirely frictionless upgrade experience. Yes yes I know there are thieves and hackers to protect against but both should be achievable simultaneously for a multi trillion dollar company that’s issuing dividends presumably because they no longer have good ideas for reinvesting capital.
Sorry for the rant y’all