One complaint some people have is that it is expensive, not that they can't afford it. So breaking it down monthly isn't helping.
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iPhone X Returning my iPhone X today
- Thread starter wongster41
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One complaint some people have is that it is expensive, not that they can't afford it. So breaking it down monthly isn't helping.
Your comment reminds me of one of my colleagues who still uses a Blackberry.
Some people hate progress.
Judging by the responses, it seems there are three groups who don't like it:
1) People who find it doesn't represent value for money or for whom the marginal value of $1000 doesn't justify this phone (as you describe). This group includes those who complain about fragility because that is really just a cost of ownership issue.
2) People who don't like innovation (Face ID, Improved one hand usability, although slightly narrower but still large screen, true color display, etc.)
3) Those with more traditional aesthetic tastes (prefer a large bezel at the top like the Samsung over the notched edge to edge display of the iPhone X).
The good thing is that groups 2 and 3 are clearly a small minority whose opinion will have no saliency over time. We saw this with the people who refused to get the iPhone 5 because they preferred the dock connector to lightning), same thing with the iPad when people complained about the warmer more accurate colors on the retina displays.
As for the first group (who deny they exist), their issues will disappear when the price comes down next year and again the year after. The second group will become smaller when the X+ comes out next year borrowing the 6.3" display from the S8+.
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When you say people, you mean a minority of qualified prospective customers. I have yet to see any data that suggests this phone isn't selling well or that the return rate is unusually high.
No one said it isn't selling well or the return rate is unusually high.
But there is a large percentage that wants the X like myself, but are not going to move on it just yet. It's like not buying a first model year car, sure it's great to have it first and enjoy it sooner but the next one will have most of the flaws fixed. By the third year all flaws are fixed. Nothing wrong with that especially when the "old" model is now refined.
The X is way more refined than I was actually expecting. The only flaw I see comes from apps not optimized. Everything else is working great.
You say large percentage but I don't think it is large, so much as expected percentage. Some people are just late adopters, not everyone buys a new phone every year. But the sales are exceeding Analyst forecasts and that indicates that Apple nailed it. The phone is certainly no less refined than the iPhone 7 which also has a lot of flaws. In fact if Apple had decided to stick with the 7/8 form factor for 3 more years, I am sure their sales would have collapsed and most of us would switch to Samsung or others.
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Agree completely. I couldn't possible be more delighted with this phone in terms of the refinement.
- Screen is a huge plus given the color accuracy and the increased sharpness.
- Form factor is perfect - large size but still allows comprehensive one handed operation.
- Design is outstanding. I find people staring at my phone all the time. It looks vastly better than any Android phone out there.
- Face ID is a significant improvement over Touch-ID. It seems much more seamless to operate.
- Also prefer the new gestures over the home button. The home button seems like an unnecessary device. I wish I could enable the swipe gesture on my iPhone 7 work phone since it is much more natural than pressing the home button.
- New camera is great
- The processor is insanely fast. iOS 11 is so slick on this device it feels like a supercharged iPhone.
- Seems to have fewer bugs than last years phone at launch.
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I was on the fence regarding the X. I had been sticking to my 6+ which was showing its age. I then bit the bullet and upgraded to the 8+. My girl upgraded from the 6S to the X. The phone itself is beautiful, the screen is amazing. After messing around with the X for a while, I got over the nostalgia pretty quickly. I’m going to wait for next year. If I can get a oLED screen with face ID in the same Plus form factor, I’d throw my money at Apple immediately. With that being said, I’m curious to see what next year brings.
Nope and don’t care. It’s in an unusable area set for system icons. The only time I look in that section honestly is to see if I’m on WiFi or LTE. Other than that it can be laughing emojis for all I care.
Sometimes the best iPhone for you is the one you already have.
Precisely. I showed a coworker my X, and he was dumbfounded that I gave up my 7 Plus. "I thought you liked the large screen?" I replied, "I do, but not the bulky device around it." He wears his 6 Plus in a vertical belt holster under his untucked shirt, so it's size is no problem for him.
I was on the fence for weeks before choosing the X, so I can totally understand someone preferring the 8 Plus.
There’s a fourth group: those whom simply can’t get Face ID to work reliably. Or are you counting us in group 1?
Not liking the aspect ratio is not being resistant to change.... The videos are shot (movies, TV and almost any digital content) in 16:9; this is the evolution from the 4:3 of the CRT TV....
Apple should've consider the correct aspect ratio when announcing a "5.8" screen... which is misleading, because the full 5.8 is not fully usable (due to the notch)
What would make you think that? I'm sure that a few people fit that bill, but I've already been paying nearly $1000 per year for a phone, so price wasn't a factor for me. My reasons for returning were as I mentioned: Native text is too small on it for my eyes. Why would I stick with a phone that is less usable than my previous one?
Except the part on the iPhone X page, on Apple.com that says
"The iPhone X display has rounded corners that follow a beautiful curved design, and these corners are within a standard rectangle. When measured as a standard rectangular shape, the screen is 5.85 inches diagonally (actual viewable area is less)."
I think that if that's true then it's probably a user issue. I have found my success rate has gone up from about 70% on day 1 to 95% now. BTW I was never at 100% on touch id either because for instance if I had moisture on my hands the touch id didn't work well.
What I learned about Face ID is that (1) you shouldn't make distorted faces - i.e. scrunch your face, squinting, squinting one eye, etc. (2) If you are resting your head on a pillow make sure you have enough of your head visible. Once I adjusted for those things then it's been just as reliable as touch ID. I can even use it without lifting my phone of my desk.
Exactly, the small print.... Announcing that is 5.8, when the "actual viewable area is less" is a misleading marketing tool.
This is the first time Apple has a screen size with a "smaller viewable area"
I'm a HUGE apple Fanboy, but I'm not falling for that one.
Actually is the only reason I'm sating with my 7Plus and not going to the X
srs question.. did the novelty of imessage animation wear off for you? I remember when the update first had them I was using it all the time. Now I don't even remember that it's a feature of my phone
Still in the trying out phase. Love the Face ID, has worked almost perfectly for me in sun or semi dark. The speed is nice, the gestures are nice. Everything took a little getting used to. The only part I have issue with is like many others is I watch videos and use my phone landscape mode often. Here are two pics from a HDR video on YouTube compared to the 6S+, one is standard on the X and the other full screen. I still like the X very much.The plus has a wider screen so it's going to have a bigger picture. At the margins I would rather have a phone I can use with one hand, then one which is better for viewing videos. It's not that I don't watch video clips on my phone - I do. But for extended viewing I tend to use a Mac, Apple TV or iPad.
You sound like you’re projecting some personal issues here...
Anyway; I’m in the fortunate position that money doesn’t matter. I have the 8plus and the X, I upgrade every year basically because I can, and I enjoy buying new things, particularly new technology because it’s fun to play with and experience.
I picked both phones up cash from my local Apple Store as a walk in customer this year because I knew I wouldn’t be able to make a decision without every day usage on which I like best and honestly, I echo the sentiments made by those that have returned their X’s.
If you truly love the form factor of the plus (which I do) adjusting to the narrowness of the X will be tough and it inevitably feels like a smaller screen.
I’ve found that nine times out of ten, I am choosing my 8 plus over the X because it’s more comfortable to type with, the battery life is superior and the form factor is more comfortable to me. The difference in screen brightness is negligible, I don’t take selfies so care little for the front facing camera upgrade and spend a lot of time watching video/emailing heavily both of which are more pleasing on the plus.
People have different preferences, it’s ok. Some of the people in these comments seem as if they’ve been personally offended by plus users not enjoying the X that much.
I am doing the same thing with my 7. Decided to keep it for my hubby. I chatted with ATT and finally was told that instead of sending it in they will just bill my account for the remaining balance due. I put my hubbys SIM card in the phone and all is good for now. I specifically asked if there are any other fees and she told me no. Just the remaining balance would be billed.
Save some money
I really like wireless charge. I don't want to give that up, and the X is generally fine. I don't mind face ID, although touch worked very well. I had a plus and didn't like how large it was.
But these are expensive. Truthfully, all these phones are good; hence all the peculiar threads.
(Oh BTW, there is that thing with my 6+ having been unusable with iOS 11. And the people who say otherwise, must have some kind of secret thing going, as it was broke on mine. Not to say they wouldn't have fixed it with updates.)
I really like wireless charge. I don't want to give that up, and the X is generally fine. I don't mind face ID, although touch worked very well. I had a plus and didn't like how large it was.
But these are expensive. Truthfully, all these phones are good; hence all the peculiar threads.
(Oh BTW, there is that thing with my 6+ having been unusable with iOS 11. And the people who say otherwise, must have some kind of secret thing going, as it was broke on mine. Not to say they wouldn't have fixed it with updates.)