Yeah I'm going to suggest emailing them. That's the only way I was able to get good service unfortunately. They straight up lied to me about my preorder for the S10.Really quite disappointed in my experience ordering from Samsung for my Watch Active.
I placed my order on Monday evening and the watch was in stock. It is still in stock and has been in stock since I ordered it.
The delivery was automatically set to free next working day, meaning it would come today.
Last night I went to check my order status and when I logged into my account it didn't show me as having any active or previous orders. So I called them to check it was ordered and they fobbed me off saying it's ordered and it'll be delivered tomorrow (today) so I said no problem - just checking.
Fast forward to today. Nothing has been received. Managed to now check my order status and it is showing as 'preparing dispatch'.
Strange as it should have been dispatched well before now.
So I called them again today. Extremely unhelpful.
Couldn't tell me why, couldn't really care less attitude on the phone.
They said it depends where I am in the queue for dispatch. I said what kind of answer is that?
He said delay has been big for the Watches so I said then why stock still showing on the website - surely you'd be able to tell me if there was stock shortages? He just ignored me and said you will get it tomorrow or Friday. So I said well when will I get this. I should have had it today why hasn't it dispatched. He just said you will hopefully get it before the weekend.
I gave up. Terrible experience. Awful customer service. I don't actually care that I don't have it and am waiting on delivery, I just want to know when. When the website shows as in stock and has done since ordering, there's no reason it shouldn't be here. The fact they can't tell me anything is baffling.
Not good at all.