I think this is what the Samsung rep was referring to - the camera problem should be fixed by this update (potentially).
Yeah, April 2020
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Phones Samsung Galaxy S8
- Thread starter Surf Donkey
- Start date
- Sort by reaction score
I think this is what the Samsung rep was referring to - the camera problem should be fixed by this update (potentially).
Yeah, April 2020
I was supposed to get a $200 device trade in approval for a promo back in June. They waited till after my return period expired to tell me they still haven't evaluated my phone, which was after I had to call them myself. Plus, I preemptively predicted this nonsense, so I asked for a return to be opened up back in mid July before my return period expires. They agreed to open it up and then sent me a "RMA kit." However, they didn't include a return label and used every excuse, under the sun, when doing so.
Next, they proceed to say "we need 3-5 business days to generate a new RMA kit and possible new label, but there are no guarantees on the label." They even proceed to tell me that the label wasn't created because the device isn't defective, but then gave me a tracking number to show a label was created but FedEx has to give it to me. FedEx said I was misinformed and I needed Samsung to cooperate. In the meantime, I talked to my bank and they're in the process of helping me out. I really want to mail Samsung their stuff back to them, but I was told not to spend $ out of pocket to get it back to them and to wait for a label. In these situations, the merchant/manufacturer will accept a return. But Samsung only has till the 17th to respond because that's when my first RMA label ends. If I don't hear back by the 15th, I am mailing the device back on my own dime because I don't have a choice due to Samsung Direct's incompetence.
Yeah that is pretty darn horrible. I have read many similar stories on Reddit and SlickDeals. I did a trade in as well and got lucky. I did the $250 credit on an S8 Plus for a Verizon model back in early June. I got the trade accepted email and the same day the threads on forums blew up with perfect conditions phones getting denied. Had I known about all that I'd probably not have done it but, yeah I feel very lucky.
What phone did you send in to trade? It seems the most having the problems were sending in iPhones and brand new cheap Android phones. I sent in a Moto Droid Razr.
I've had hit or miss luck dealing with OEM customer service directly. Moto, before the Lenovo takeover, was terrible. I'm currently dealing with HTC and they've been terrific. Really - I want to underline how easy it's been dealing with HTC. If anyone is thinking of buying from them direct, go for it without concern.
This is one of the reasons people are willing to pay a premium for Apple products. Being able to walk into a brick and mortar store is a huge advantage. I'm sure folks have had bad experiences here and there, I certainly have, but overall it's a huge strength for Apple.
Moto G Verizon first gen.
[doublepost=1501776464][/doublepost]
HTC is alright for me because they sent me two phones with gaps in my HTC M9.
Totally agree with you on Apple customer service and the brick and mortar stores. One of the reasons i buy their products tbh.
But HTC and their customer service has been horrible in my experience. Their returns process is horrendous.
Some people over at the AC forums have had to file BBB complaints just to get refunds. then HTC will process their refunds after having the returned phone for a month.
There are pages of complaints here...some from people here on MR
https://forums.androidcentral.com/htc-u11/811832-sadly-i-am-returning-my-u11-htc-6.html#post5901943
That utterly crap communication maze they have for customer service is why I am glad to have all the preorder goodies I wanted from them and I will not be buying direct from them again. Back when I was worried that the patch/update to fix the pink Edge problem would not roll out before my return period was up, I looked into starting the return process.
Of course that's through their customer service number, which at the time was flooded with people livid over being cheated out of the preorder goodies because they bought through carriers or other retailers. I was not about to wait HOURS on hold to process a return. I inquired about an alternate way to reach customer service and initiate a return but never received an answer.
So I kept my fingers crossed that AT&T would roll out the fix before my return period expired. They did not. Other carriers did but AT&T took weeks. I resigned myself to living with the pink edges and cultivated a sense of humor about it. Thankfully the fix did work when it finally rolled out.
I'm very happy with my S8+ and I would probably get the S9 next year, but it would be through my AT&T store, which has so far had decent customer service. AT&T bloatware isn't onerous with 64 gb onboard RAM.
Because AT&T bloat doesn't bother me I'm not going to bother with unlocked anymore. Updates on my S7 were awful.
My wifes S8 is dual sim, so must just be in your country unfortunatelyI'm still pondering the dual-SIM S8+ occasionally, but as the dual-SIM option is available only for the plus model and it's 929e on the Samsung site, it feels rather expensive
Yep, the S8 dual-SIM does exist, but when Samsung finally brought flagship dual-SIMs to Finland, Sweden, and some other countries, they restricted the choices to the plus model only for whatever reason. It's still better than the previous "no dual-SIM for you" approach.
I cannot go with the S9 because T-Mobile doesn't do any good trade in deals nor do they honor BOGOs for current customers. Samsung Direct is pure crap and this experience makes me not want to buy another one of their phones until they overhaul the process completely. I might be able to get the S8+ for even cheaper through a price protection, but my bank advised me it's better to return it since Samsung might try to black list my phone since I opened up a dispute against them.
I walked in to local Samsung shop got $280 for my old S6 immediately and walked out with a S8+ and gave my S8 to the wife who had my old S7 which we now use as a joint spare sim phone
So service could not be better but YMMV
Whoa, wait what...what is this black list sorcery you speak of?
[doublepost=1501781575][/doublepost]
I don't think we have Samsung shops in the US. Local shops make so much difference. People who do not have Apple Stores in their countries often have their own customer service horror stories, mainly because they usually have to buy through and deal with the resellers and find direct access to Apple is out of reach for them.
Most likely IMEI black list, meaning that the phone wouldn't be able to register to any carrier's network anymore.Whoa, wait what...what is this black list sorcery you speak of?
[doublepost=1501781575][/doublepost]
I don't think we have Samsung shops in the US. Local shops make so much difference. People who do not have Apple Stores in their countries often have their own customer service horror stories, mainly because they usually have to buy through and deal with the resellers and find direct access to Apple is out of reach for them.
Well, thus far in the process I've had zero issues. I guess we'll find out when it comes time to actually issue the money back.
Whoa, wait what...what is this black list sorcery you speak of?
[doublepost=1501781575][/doublepost]
I don't think we have Samsung shops in the US. Local shops make so much difference. People who do not have Apple Stores in their countries often have their own customer service horror stories, mainly because they usually have to buy through and deal with the resellers and find direct access to Apple is out of reach for them.
Blacklist in the sense that it cannot be used on any carrier in the US. That's what is usually reserved for delinquent contract phones and lost/stolen devices.
[doublepost=1501787657][/doublepost]
But that's a different country and region. They can get away with shoddy experiences in the US and they know fully well that they can as well.
Pass and continue to pass. Until Samsung can make clean software, support said software, and then support the hardware with competent customer service employees, cannot recommend them at least in the US. Could be better in other parts of the world. If you aren't concerned with it, then go for the S8.
Sadly I think the s8+ is going. I've been getting a message 'moisture detected in charging port' for a week now, the phone is bone dry and never been near any water, same for the charging g cable. The phone won't charge when this fault appears.
Having researched online it appears to be quite common and some sort of software issue but with no fix at this time.
A phone that I can't rely on to charge is useless to me. It will wirelessly charge but I shouldn't have to work around a fault like this.
Having researched online it appears to be quite common and some sort of software issue but with no fix at this time.
A phone that I can't rely on to charge is useless to me. It will wirelessly charge but I shouldn't have to work around a fault like this.
I did see one YouTuber (reviewer) have similar issue. Would you try replacing the handset or thinking of getting something else entirely ?
Try this temporary fix for now.
I would personally get an exchange or you can wait for an update to permanently fix it.
Oh my goodness, I had no idea that this was "a thing" for some phones. I wouldn't know if ours do this because my husband and I both use charging pucks we had for our S7 Edges. We hit a sale on Samsung charging pucks and a friend gave my husband some for his desk at work. Would phones with the fault you're reporting still be able to use wireless charging?
Yes, they can. I have used wireless charging after getting my phone wet.
The software issue, if it can't be fixed with a factory reset, can be fixed with an exchange. Just like a faulty iPhone screen is fixed with an exchange.