Sending my MBP for repair (first time)

[dylans]

Great, so the repair is on hold because they claim they "Need a part" but don't specify which part (Probably the logic board?).

I was hoping to get it back by this Friday as I'm heading to Las Vegas and wanted to take it with me

I gaurantee you it's the logic board. My MBP went into the local shop, needed a new logic board, so Apple sent them one, and it was no good. So, they had to order another one.

 

[aristobrat]

Great, so the repair is on hold because they claim they "Need a part" but don't specify which part (Probably the logic board?).

I was hoping to get it back by this Friday as I'm heading to Las Vegas and wanted to take it with me

There's always hope. When I sent my PB in for a new screen a month or two ago, it also was placed on hold (needing a part), but the part came in the next day and I got my PB back in 4 days instead of the usual 3.

I'll cross my fingers you get yours back before you head to Vegas. I'd hate to go on a trip without mine!!!!!!!

 

[chosenwolf]

There's always hope. When I sent my PB in for a new screen a month or two ago, it also was placed on hold (needing a part), but the part came in the next day and I got my PB back in 4 days instead of the usual 3.

I'll cross my fingers you get yours back before you head to Vegas. I'd hate to go on a trip without mine!!!!!!!

Thanks! If they do replace the Logic Board, that should have no effect on the hard drive and all my files... at least it's safe to assume so right?

 

[knifegun]

Unless they re-image the machine to factory settings.

Thanks! If they do replace the Logic Board, that should have no effect on the hard drive and all my files... at least it's safe to assume so right?

 

[joseph2166]

My MacBook Pro (purchased first half of March) has always made the processor whine, but I decided not to return it. However now the screen whine (the one which stops/decreases when the brightness is turned down) has started. Can this one be sent for repair? I'm clearly beyond the 14 days but they wouldn't be nice and let me swap it for an iMac of the same price, would they?

Ever since bootcamp came out I've seen more point of having the better processor and graphics potential of the 20" iMac for my PC games (I wanted to get rid of my old PC) - in some ways I wish i'd gone for that now as it will 'last' longer... Not that the MacBook pro ain't beautifuly apple.

 

[knifegun]

I don't think you can return the machine at this point and get something else (this would require them to allow you to get your money back). However, you can have it repaired and you may be able to have it replaced depending on how much dust you kick up.

My MacBook Pro (purchased first half of March) has always made the processor whine, but I decided not to return it. However now the screen whine (the one which stops/decreases when the brightness is turned down) has started. Can this one be sent for repair? I'm clearly beyond the 14 days but they wouldn't be nice and let me swap it for an iMac of the same price, would they?

Ever since bootcamp came out I've seen more point of having the better processor and graphics potential of the 20" iMac for my PC games (I wanted to get rid of my old PC) - in some ways I wish i'd gone for that now as it will 'last' longer... Not that the MacBook pro ain't beautifuly apple.

 

[joseph2166]

mmm i guessed a swap would be out of the question if it involved a similary expensive product - However, for example I might be able to swap the £1,429 MacBook Pro for cheaper iMac - say the £150 cheaper 20" imac with the upgraded graphics.

Anyway only apple will tell! If not oh well - I've still got a Mac, and I've still got a very good mac!

 

[weg]

(I wish this excessive heat would make fat melt away, which then I would lay on a bed of early rev. MacBook Pros).

Actually, your powerbook CAN make your fat melt away, you just have to take an 1 hour walk with it every day.

 

[knifegun]

I doubt they will just swap products. Once you are past your window, you are committed. Fixing your current MBP is a lot cheaper than allowing you to swap out for a new product. Even if the new product is lower in price (unless you are talking about swapping a MBP for a iPod )

mmm i guessed a swap would be out of the question if it involved a cheaper product - although you never know I might be able to get a same price swap... For example I could swap the £1,429 MacBook Pro for a similary costing 20" iMac, say with 1gb, 256mb grahpics and iWork... I would be willing to sacrifice the... £40 that I would 'lose'. But it will never happen...

Anyway only apple will tell! If not oh well - I've still got a Mac, and I've still got a very good mac!

 

[joseph2166]

(unless you are talking about swapping a MBP for a iPod )

Now THERE's an idea!

It's fair enough I supose - they could only sell the MacBook on refurbished so they'd get less money for it.... And for it to be worth it for me I would have to get the 256mb graphics upgrade on the 20" iMac, with the standard memory. It'll never happen.

 

[Moshiiii]

So they will pay for your MBP to be shipped and repair it for free if your just having a processing whine? Thats what I have.

 

[joseph2166]

So they will pay for your MBP to be shipped and repair it for free if your just having a processing whine? Thats what I have.

I don't think they CAN fix the processor whine - just the monitor one. Somone said that the newest boards reduce the whine by a certain number of db but don't get rid of it. I suppose you could ask for a replacement (which would hopefuly have this new board) but there's no guarentee.

 

[knifegun]

Last I know, Apple's stance is the whine is "normal". However, you can call Apple care and they may allow you to send the MBP in for a new mother board.

They key is though you can't blantantly ask for a new motherboard, you need to explain to them the noise you hear and they need to come to the conclusion that it is a problem that needs fixing.

 

[chosenwolf]

When I sent in mine, I filed a complaint of heavy noise coming from the "keyboard area." Now it appears that they are replacing my logic board because the repair is on hold until a part comes in. Chances are I won't be getting it back by Friday

 

[joseph2166]

I phoned up and got a repair booked in - the guy at applecare who answered didn't seem to know about the problem at all (although he put me on hold for ages so perhaps he asked somone else). Anyway they're gonna look at it and see if they can fix it (I also needed a new keyboard as the 'alt' button on mine hasn't been working reliably at all).

If it comes back and the noise is still there (the processor whine) i'll kick up a big fuss... I'll tell them I don't want any excuses - when I spend £1,429 on a computer I except it to have been tested beforehand. I'll try and demand a similar iMac 20".... But I get ahead of myself - hopefuly they'll just fix the goddamned problem.

And thanks for reminding us to backup all the files - It hadn't occured to me at all...

Finaly do you think they will kick up a fuss if I bootcamp installed? Perhaps blaming it for the problems ("it's only a beta sir, what do you expect") - i'll just have to reassure them that the noise has been there all the time.

 

[aristobrat]

And thanks for reminding us to backup all the files - It hadn't occured to me at all...

The box that they ship you (to return your MBP in) has a checklist of a few things to do, such as unauthorizing iTunes (in case that they have to reimage your drive), remove extra memory that you installed after-sale, etc. As long as you follow their checklist, you should be good to go.

 

[joseph2166]

They've picked up mine allready - but the stff that came with it about how to package it didn't say anythign beyond 'put it in the box'. However the guy on the phone asked me when organizing the pickup 'how much ram do you have' - i was guessing that was so they would know if I had added any in. I didn't take it out (completley slipped my mind I might have to) but not the end of the world. I sent it in for repair not replacement, so i'm GUESSING they'd ask me before replacing it (at which point I can tell them - don't forget the ram!)

Thanks again,

 

[eVolcre]

How come you guys got a box? I just got an email with a link to print a FedEx return label. No box no instructions.

Also, my order status (for the replacement) says that its waiting to be shipped from the warehouse once they receive my broken machine. Does that mean they have a BTO to my specs sitting around? I was hoping they would actually give me a 'fresh ' one from the production line ..

eV

 

[joseph2166]

different countries probably have different ways of doing it - i got abox sent to me through UPS and me and the UPS guy put the laptop into the box and he took it back. They are diagnosing my problem at the mo now.

 

[aristobrat]

Hmmm. I live in Virginia and my PB repairs have always involved them shipping me a box, and it was always via DHL Express.

Maybe if they have you print out a FedEx label and want it shipped back in the original box, they have plans of shipping you a whole new "everything" (vs just repairing the PB and shipping it back to you, like they always did with mine)?

 

[eVolcre]

Hmmm. I live in Virginia and my PB repairs have always involved them shipping me a box, and it was always via DHL Express.

Maybe if they have you print out a FedEx label and want it shipped back in the original box, they have plans of shipping you a whole new "everything" (vs just repairing the PB and shipping it back to you, like they always did with mine)?

Sorry I wasn't clear. YES, they are exchanging it for me. The new one gets shipped out as soona s they get the old one back. Hmm, maybe that's why I only got a label. Godo thing I saved the box though.

eV

 

[joseph2166]

you have to save apple boxes though - they're just so nice! I especialy liked the mac mini box

 

[eVolcre]

If they are sending me a replacement, it better be in an Apple Box


I'm actually going to wait until Tuesday to send mine back. Just in case there's an upgrade or what not.

Do you think I am getting one from the warehouse or will this come off the production line?

eV

 

[joseph2166]

I too was woundering how they replace computers - if my macbook comes back with the noise still present i'm gonna beg/grab a macbook replacement and was woundering if it will be the newest available or just the first one they pick off the shelf...

 

[eVolcre]

I too was woundering how they replace computers - if my macbook comes back with the noise still present i'm gonna beg/grab a macbook replacement and was woundering if it will be the newest available or just the first one they pick off the shelf...

Do you think it makes a difference if it's a BTO? The sales rep told me that as soon as they receive my box, they will put me in front of the line, and expedite production. Which made me think it's brand new. But when I checked the new order number, it says that it is waiting to be shipped and will ship when the current one is returned.

The whole rev C, rev D thing might be bunk but the way I see it, it's a) psychological to want a new one and b) who knows , maybe production issues get fixed as the weeks progress. They could be correcting minor things in the line to prevent the problems ...

eV