iPhone 15 Pro Max SEVERE Burn-in on my iPhone 15 Pro Max

[Howard2k]

No way that would happen in a few days, also that’s got big bezels that’s not the new phone just the wallpaper, prove it’s the 15 series

Agreed. Hardware defects never happen, there have been no issues at all with the iPhone 15 lauch. OP must be trying to mislead us all for clicks.

How dare he.

 

[Boeingfan]

I can't get passed 249 missed calls and 270 unread messages. Having that many unread items surely makes notifications redundant

 

[SpotOnT]

When you return the phone to get another one, be sure you get a brand new iPhone, specially one sealed in the standard original packaging. Don't allow them to give you a refurbished model. Refurbished models have lower resale value. Don't allow Tim Cook to rip you off by giving you a refurbished model.

Do refurbished models of the 15 Pro even exist yet?

 

[adam1080]

I can't get passed 249 missed calls and 270 unread messages. Having that many unread items surely makes notifications redundant

lol, completely fair... You should see my unread count on my work email inbox.

 

[JPack]

Do refurbished models of the 15 Pro even exist yet?

Replacements and refurbs have different serial numbers. I don't think they exist yet for 15 Pro/Max. Personally, I'd return the unit (instead of asking for a replacement) to avoid any issues. It's only day 12 of the 14 day return window.

 

[ToddH]

Apple prevents users from choosing maximum panel brightness and dims the display after a while. There shouldn't be any situation where the user can burn-in a display so badly after two weeks.

Yeah, that’s true. It’s definitely a defective display.

 

[adam1080]

Can you share the image/YouTube video you’re using for testing?

I have been using this one of pure grey to white:

This is another good one for dead pixels etc on TVs or phones to be fair;

Have you tried updating the software?

Just now saw 17.0.3 came out. Installed and checked again... Still easily visible. As many are saying in this thread, this must be a physically defective unit in same way and is not likely software related.

What manufacturer is your display from?

Got a link to plug my info in and find out? I checked my USB-C port and it is a "China" phone. (I thought I read somewhere here that all Pro's were made in China. 🤷‍♂️ )

Based on my experience, the panel will dim after a few minutes. It will not sustain 2,000 nits for too long.

This isn't Apple's first rodeo with OLED and they have damage preventative measures in iOS. If we look at TV burn-in tests, panels don't begin to degrade until at least 4,000 - 8,000 hours. We're less than 300 possible hours so far for iPhone 15.

My experience also.

And to respond to some others: despite disabling the setting in accessibility, the phone is not on peak 100% brightness all the time, rarely in fact and certainly not in the evening hours. My retinas would be seared. It ranges from 20% to 80% the majority of the time and an "indoors" 100% maybe 3% of screen time. You are not getting 2000 nits indoors, all day or for more than a few minutes before dimming would occur.

My online chat to Apple Support was less than fruitful or even meaningful. As to be expected, first tier support is not well-equipped for much. Sending them a screenshot of my USB Hardware Device Tree with the iPhone connected on a USB 3.1 Bus with Speed reported as "Up to 10GB/s" asking about data transfer speeds while trying to backup the iPhone BLEW their mind... I was being sent articles on how to charge my phone... I checked out at that point.

My Genius Bar Appt is tomorrow afternoon. (Tomorrow morning was the soonest, and couldn't make that work)

 

[dan428]

That’s pretty crazy. My iPhone X with heavy use 7 years later or whatever does not have any kind of burn in like this. I’ll have to keep an eye out for this on my 15 pro. But haven’t had any if the other issues some have reported.

 

[Mr. Dee]

I think the iPhone is starting to experience issues with scale. Apple really needs to probably consider pushing out revs to every 1.5 to 2 years. The product is extremely mature at this point. Use the time to test and QA the product more. Scale launch in roll outs. First batch North America, and the rest over 6 month period.

 

[seanmcbay]

What a disaster.

 

[Lyrics23]

How the hell. Normally that can only happen if OLED is set to very bright and left on for a very long time.

Anyway it backs up the idea that people who want OLED Macs aren't well informed. MicroLED is much better, especially with refinements.

I’d like an OLED Mac, and I consider myself perfectly adequately informed.

Suitable OLED technology exists today, while we quite possibly could still be waiting for MicroLED laptop displays a decade from now.

Even the tiny Apple Watch MicroLED displays are still only rumoured to be coming in 2024 or 2025, nevermind any delays or displays of a larger size.

Yeah, burn in can be an issue with OLED, but very rarely to the extent that OP has it, and often not at all.

 

[Shirasaki]

Welp, seems my jovial or facetious comment went a bit too far and was reported as "insulting you" but that got your initial post deleted as well as other poster's comments about you being rude deleted also. Moderators have been busy on this thread.

So as I have been warned...

My fellow distinguished gentlemen, I respectfully call to your attention the following photos showing the thin bezels of the iPhone 15 Pro Max. As discussed throughout this forum and the internet in general, the bezels look thinest on the lighter color devices without a case, but were over-hyped a bit before launch. I agree. They do look much smaller in various circumstances like when is is bright enough to see the color of the outside of the Natural dnd White devices. In other scenarios like black titanium or in darkness; the combined black of the actual bezel with the black of the titanium edge of the device, lessens the overall impact.

As folks are saying on this thread, this could be image retention or something beyond simply "burn-in" as I stated initially. But these images are of my iPhone 15 Pro Max without question.



View attachment 2288542

View attachment 2288536
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My SO's 13 Pro Max: bezels are thicker on the same video.
View attachment 2288531

I will update the thread after testing a reboot in a dark enough environment along with resolutions if replacement/testing is done by Apple.

I am however dumbfounded sir, by your baseless claims that these photos are not of my iPhone 15 Pro Max and dispute them as categorically false. My history on this forum should easily contradict that accusation as completely out of character. But as is your right on this earth, believe what you wish to believe and I will continue to try and solve this issue with my 12 day old phone and share my experience with this community with transparency.

This reply feels rather hilarious to me (with proper context). Nicely done. ✅

When you return the phone to get another one, be sure you get a brand new iPhone, specially one sealed in the standard original packaging. Don't allow them to give you a refurbished model. Refurbished models have lower resale value. Don't allow Tim Cook to rip you off by giving you a refurbished model.

Somehow refurbished one have lower resale value. That’s a first.
Does Apple even care when doing the trade-in?
Or there is a list of Serial numbers of iPhones hidden somewhere outlining all of those refurbished ones. People magically just remember those numbers and deny buying those later on.

 

[goonie4life9]

This reply feels rather hilarious to me (with proper context). Nicely done. ✅

Somehow refurbished one have lower resale value. That’s a first.
Does Apple even care when doing the trade-in?
Or there is a list of Serial numbers of iPhones hidden somewhere outlining all of those refurbished ones. People magically just remember those numbers and deny buying those later on.

The model numbers for refurbished or replacement iPhones are different from new iPhones. New iPhones start with M, refurbished start with F, and replacements start with N. This early, replacements are likely factory new but still receive the N model number.

 

[Velin]

I don't care what OP's settings are, usage is, or even if he had that iPhone on his car dash for hours per day for two weeks. There is no way, none, a new iPhone should have that level of retention, burn-in, ghosting, or whatever term of art you prefer.

Send it straight back to Apple.

 

[Shirasaki]

The model numbers for refurbished or replacement iPhones are different from new iPhones. New iPhones start with M, refurbished start with F, and replacements start with N. This early, replacements are likely factory new but still receive the N model number.

So the gist is there is no reliable way to tell, exactly what I feel, and how ridiculous that anecdote is.

 

[ThomasJL]

This reply feels rather hilarious to me (with proper context). Nicely done. ✅

Somehow refurbished one have lower resale value. That’s a first.
Does Apple even care when doing the trade-in?
Or there is a list of Serial numbers of iPhones hidden somewhere outlining all of those refurbished ones. People magically just remember those numbers and deny buying those later on.

For Apple trade-ins, refurbished models have the same value as non-refurbished models. But when selling online on eBay or other platforms, refurbished models have a lower resale value. That's because refurbished models don't come with the original box (refurbished models come in a plain box), and also because many third-party refurbished models use substandard parts. Although Apple refurbished models use genuine Apple parts, the bad reputation refurbished models have due to problematic third-party refurbishment hangs over all refurbished electronics.

When selling used products online, users have to state whether or not the product was refurbished. If they omit that information, it is dishonest and unethical, and also a violation of certain platforms' rules.

Perhaps some people reading this might wonder, 'If Apple's trade-in prices are the same for refurbished and non-refurbished, then why not just buy refurbished and later trade-in with Apple instead of buying new and later selling used online?' That's because the insultingly lowball prices Tim Cook offers for trade-ins are much lower than what one can get by selling online.

 

[jdoyle]

That would bug the hell out of me. Get it replaced.

 

[adam1080]

Like I said you might have the new phone cool but that first phone with the burn it isn’t the 15 series in my opinion, there is zero chance burn in will happen in a week

Well sir, as a poster on this forum you are entitled to your opinion.
As human beings, we must utilize whatever god-given(universe-given, I do not wish to offend) capacity to deduce what we can with the information presented to us. It is not unusual for 2 distinct human-beings to arrive at separate conclusions based on that capacity to analyze what is presented.

I will just leave a few pieces of information here that could have been deduced with a bit more capacity:


The Twitter app, previously utilized a cute little bird icon. It was changed recently to an 'X' by an individual named Elon Musk. It was not available in the AppleStore until August of 2023, so roughly 45 days ago. (And only for those that chose to update their Twitter app instead of stubbornly choosing to keep using that cute little bird for as long as they could.)

While the above information are all facts, my kindly disclaimer that this information has nothing but assumption to back it up: My opinion is most human-beings might feel that (worst case)~45 days would be a VERY short time to see burn-in either on an old or new device even those that feel 1 week is too short of time.

My last point is simply a highlighted version of the original information provided my first post... showing the white portions of the apps on my phone as black images/retention/burn-in that now show no matter what screen the phone is displaying:

Without giving everyone a full backup of my iPhone 14 Pro taken on 9/22, I also have no way of proving I only updated my Twitter app after that backup was restored to my iPhone 15 Pro because I could not log into the "old" Twitter app without upgrading to "X." I don't want anyone to "take my word for it," that I haven't even had an X app on any phone for more than 12 days.


I'll just leave this all here for everyone to gather their own opinions about the age of the phone in the pictures based off this information.

 

[Shirasaki]

For Apple trade-ins, refurbished models have the same value as non-refurbished models. But when selling on eBay or other platforms, refurbished models have a lower resale value. That's because refurbished models don't come with the original box (refurbished models come in a plain box), and also because many third-party refurbished models use substandard parts. Although Apple refurbished models use genuine Apple parts, the bad reputation refurbished models have due to problematic third-party refurbishment hangs over all refurbished electronics.

When selling used products online, users have to state whether or not the product was refurbished. If they omit that information, it is dishonest and unethical, and also a violation of certain platforms' rules.

Perhaps some people reading this might wonder, 'If Apple's trade-in prices are the same for refurbished and non-refurbished, then why not just buy refurbished and later trade-in with Apple instead of buying new and later selling used online?' That's because the insultingly lowball prices Tim Cook offers for trade-ins are much lower than what one can get by selling online by themselves.

Then it is just a matter of trading money with time for every individual.
People have also been suggesting to buy refurbished from Apple directly rather than from a third party For a piece of mind, again, trading money with time.

 

[StudioMacs]

That's because the insultingly lowball prices Tim Cook offers for trade-ins are much lower than what one can get by selling online by themselves.

People who think the CEO of a multinational corporation is setting the prices for trade-ins are exactly the type of people I intentionally avoid dealing with by taking advantage of Apple’s trade in offer. Getting $480 from Apple for an iPhone 13 Pro instead of $540 from eBay after fees isn’t worth the hassle of dealing with the general public.

 

[dawnrazor]

I’d be taking a look at your brightness setting… if you have it above 90% you are going to get burn in… now you can probably mitigate this by putting a pure white image on the screen for awhile, that will even out the burn-in… same for OLED TVs… this is why most new OLED tvs have burn limiters… the question of whether this should be allowed to happen is another matter… bring it back and don’t run your brightness so high and maybe think about turning off the always on display…

 

[LockOn2B]

If I have an issue with a device, especially soon after purchase, first I go to Apple. Then I may report what Apple's response was to the internet. What is it with folks first rushing to make sensational internet posts? Clickbait? What?

Ok well if I paid like $1,000 for a phone this year and it started doing the thing I’d complain too.

 

[tweaknmod]

It’s not likely to be caused by the always on feature as the burnin shows application icons which I guess are not on the lock streen?

Agreed. It was probably that “emergency signal test” the government did…

(^jokes)

 

[tweaknmod]

If I have an issue with a device, especially soon after purchase, first I go to Apple. Then I may report what Apple's response was to the internet. What is it with folks first rushing to make sensational internet posts? Clickbait? What?

I don’t see how this is sensational at all.

OP is outlining what has happened, exclaiming their (justified imo) frustration, and showing evidence.

If this happened to me, I’d likely do the same for a few reasons:

• It feels good to vent frustration - especially to those who might ‘get it’ (Apple fans)
• Someone might have a solution I hadn’t thought of
• Others may have the same thing happen, making this a larger issue overall

That’s just me though. You do you, and I’ll do likewise.

 

[powerbook911]

I'd return it rather than do a repair replacement process. You have a 14 Pro (unless you traded it in), so go back to that until you want to try one again (and stock returns).