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iPhone 15 Pro Max SEVERE Burn-in on my iPhone 15 Pro Max
- Thread starter adam1080
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Contrast isn't a measure or function of brightness but how close to 0,0,0 and 255,255,255 the blacks and whites can actually get and how closely to each other they can get absolutes of each. Which is where mini LED works because you can have pixel A at 255,255,255 and pixel B right next to it at 0,0,0.
It shouldn’t be a surprise to you that some here lack empathy and understanding they go as far as gaslighting you or accusing you of lying instead of being curious and ask questions. Moderators on MR should be doing a BETTER JOB at keeping forums toxicity free instead of silencing victims.
You should try to install 3Utools and see what is the screen manufacturer.
Just checked it before I left for Apple. Still easily visible in the dark.
Sitting at Apple Store waiting for my "Genius"
good luck.
Just read the whole thread. My respect that you have remained so objective.
Hope that the few known cases of alleged burn-in are only exceptions, because I was also planning to buy the iPhone 15 pro max soon.
Phone soooo hot it cause burn-in on the OLED screen…keeping my Pro Max 14……
BOOO, OLED!
Unfortunately, “pixel shift,” “screen shift” and other attempts at minimizing screen burn-in on OLED displays are aimed at not using the same pixel or pixels at a particular color or brightness for too long. What an intrinsic weakness! Can’t use a pixel for too long⁉️ What a fragility!
It’s a sad commentary on OLED. Fact is, having, say, the ESPN logo or WWE logo in the screen corner for too long is dangerous to OLEDs, but it shouldn’t be — in 2023, when we’ve been away from antiquated CRT screens for so long. (Even CRTs were less susceptible to burn-in than OLEDs are and occurred on CRTs rarely and only under certain rare conditions).
The second critical issue with OLED is that the illuminating organic elements — the O in OLED — dissipate over time: they LEAVE the pixels, never to return!
Your OLED RGB screen is rendered an RG screen or a GR screen or an RB screen or a GB screen, unable to produce certain colors at all!
Owners have been left with OLED screens that no amount of color tuning or adjustment can help!
When screens finally appear on the market where enough micro LEDs are included to light up each pixel individually — and can be turned off individually — there will be no more need for OLED screens, and screens will also be far brighter. With zero blooming and perfect blacks. OLED will be obsolete — though not soon enough.
The below attached image is of a damaged OLED screen that — through normal use — was rendered unable to produce colors in the yellow range.
Reds and blues seem OK, but there’s screen burn-in on top of this issue.
The included image is from a 4K OLED TV had been appropriately color tuned.
In the below attached OLED image, yellow is displayed as green, and the subject is supposed to be ORANGE!
Attachments
Good luck. Was lurking here. I’m astonished this is happening to you. Let us know what happens!
I wondered if this was what caused this. I don’t have any heat issues with my 14 pro max either. I love my phone but either way people who ARE buying the 15 series shouldn’t be having these kinds of issues
The solution to protecting these OLED iPhone displays from suffering burn-in is for the screen to shut off every 15 minutes — FOR 15 minutes.
Then the inexorable burn-in will be staved off until much later in the ownership cycle.
Could be.
The (O)rganic elements in OLED displays dissipate over time. (Documented fact.)
But I never thought of heat being the/a cause or contributing factor…🤔
Makes sense…
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Do you mean that the screens of all phones with OLED should be turned off after 15 min of use for 15 minutes or just the phones that are already affected?
If you mean the former, I can't believe you. I have never had a problem with burn-in - and I certainly didn't turn off my phone display every 15 minutes for 15 minutes.
I do not quite understand your hatred for OLED
Tbh this launch is plagued with issues (not every single phone of course but seems like there’s a lot going on that shouldn’t) but burn in does take time to develop- I’ve never ever seen it on any of my Apple phones. I do see burn in a lot on 4 plus year androids (I work for a major US cellular carrier) Something exceptional and out of the ordinary would have to happen to see something like this occur this quickly. In my opinion anyway.
Me neither. never an issue and I didn’t feel like I had to accommodate my phone in any way in order to prevent unwanted damage.Do you mean that the screens of all phones with OLED should be turned off after 15 min of use for 15 minutes or just the phones that are already affected?
If you mean the former, I can't believe you. I have never had a problem with burn-in - and I certainly didn't turn off my phone display every 15 minutes for 15 minutes.
I do not quite understand your hatred for OLED
You’re right.
If the same graphic or image does not remain on an OLED screen for too long, burn-in is less likely — to occur sooner rather than later, that is.
But having to ditch a 4-year-old phone because of burn-in⁉️
Oh, my God, that’s inexcusable!
…found on OLED screens experiencing degradation issues, have significant amounts of indium from the disruption of indium tin oxide anode and this affects the organic material.
Do you mean that the screens of all phones with OLED should be turned off after 15 min of use for 15 minutes or just the phones that are already affected?
If you mean the former, I can't believe you. I have never had a problem with burn-in - and I certainly didn't turn off my phone display every 15 minutes for 15 minutes.
I do not quite understand your hatred for OLED
I was trolling.
But, yes, I hate OLED.
It is the bane of my existence.
First they told the iPhone 15 Plus/Max owners who reported it, that their phones were not overheating but, rather, they were just “babies.”
Now they’re telling iPhone owners experiencing screen burn-in issues (with proof in hand) that their experience isn’t happening.
It’s their career.
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I’m waiting until I feel confident that I’m buying an iPhone 15 Pro Max 1TB from the second “run-of-production” (or third).
P.S. Crossin my fingers on the 1TB. SSD modules are NOTORIOUSLY hot components — “burn an egg” hot!
That must be faulty because these phones just came out and it’s way too soon for burn in. Definitely get a replacement.
Welp, I think this all might be coming to an anti-climactic end...
After almost 45 min, I finally met with the Genius. I was sitting there working on my MBP waiting, so when he asked me my issue I showed him the pictures and videos of the 15 PM on my Mac. His reaction and body language was basically "oof, that IS a problem." I told him "it won't be visible in the daylight lighting of the Apple Store, but if you have a windowless closet back there, then run back and go nuts."
The word used by the genius to describe it was "ghosting." He said, "how long after leaving your Home Screen do the images persist?" I laughed and said "that depends on how long do you want to keep looking at the phone. What time does your shift end?"
I said "But seriously, the images never leave. I ran an HDR YouTube "screen-cleaner/scrubber" at full brightness for an hour and they were still there just as noticeable as soon as I switched to a dark mode grey screen." And as I said on the forum, there were just as visible before I left for the store.
He ran a series of diagnostics on the phone right there at the desk, seemingly looked at the results and then read some internal Knowledge-base Articles for a couple minutes(never took the phone back to look at it in the dark) and then "Yep, that's a problem. Normally what we would do for this issue is replace the screen, but since there are no parts available for the 15's yet I will order you a replacement phone."
My response to him was, "No... Normally what I would do with a problem like this on a new phone is return it and get another phone, NOT repair it." I could see him going to look at the return date/option on the account/diagnostic screen of his iPad and the "Duh/Doh" moment he had realizing the 15's still have not been out 14 days yet. That was funny to see...
He started looking at availability of any devices in the 3 stores in the state and... bupkis.
He confirmed that normal "refurbs" don't even exist nor show up in their system yet. That this would be a "new" phone. I asked if it would "be a new sellable phone in a sealed box?" and he said, it would be a new phone in a sealed box, but not the "sellable box" and "would not come with the accessories like the cable."
I asked him how long that would take and he said, "not longer than a few days. We will give you a call as soon as it comes in."
------------------------------------
So there we are... I can't find another iPhone 15 Pro Max of any storage size or color for purchase at any of the Apple Stores in my state. I can't find my exact phone at BestBuy, AT&T, Walmart, etc. for pickup today or tomorrow. So it looks like I won't be returning it and will be sticking with the "new" replacement phone when it arrives.
I know some folks have said that result was not the ideal outcome with how those units identified, but here I am. I won't plan on keeping my iPhone 15 Pro Max and will just trade it in for the 16 Pro whichever when that comes out. Chances are I will replace this one more time before then anyway. I had to replace my 14 Pro once, and the phones I do keep for 2 years usually qualify to get the battery or whole phone replaced too. AppleCare is my insurance after-all.
So its a "new" replacement and not a return for me.
----------------------------------------------------------------------
For those curious about the issue itself, I did try and pick the Genius' brain and experience about that. Asked him what he thought it was and if there are others that have had that issue(he also owns the phone.) He said. "I did check and this has not been an issue we are seeing at any scale with the 15 Pro's. I have not seen this issue on my phone and no one has returned one so far to this store with that issue." We went on to talk about the heating issues that neither of us had experienced. His last meaningful comment was, "This is not likely any software related issue because if it was wide-spread enough and software related, we would most likely know that by now. This type of issue on a screen so new is likely a faulty display and is clearly not operating within spec or design."
So it seems rare (which the 1 or 2 other people this thread has discovered might confirm that), but this Store and Genius certainly agreed it was outside of any allowable tolerances. Only time will tell I guess.
Thanks everyone for coming on this journey with me and commiserating a bit on something so unusual/frustrating.
Hope everyone's screen stays pretty and your titanium frosty!
After almost 45 min, I finally met with the Genius. I was sitting there working on my MBP waiting, so when he asked me my issue I showed him the pictures and videos of the 15 PM on my Mac. His reaction and body language was basically "oof, that IS a problem." I told him "it won't be visible in the daylight lighting of the Apple Store, but if you have a windowless closet back there, then run back and go nuts."
The word used by the genius to describe it was "ghosting." He said, "how long after leaving your Home Screen do the images persist?" I laughed and said "that depends on how long do you want to keep looking at the phone. What time does your shift end?"
I said "But seriously, the images never leave. I ran an HDR YouTube "screen-cleaner/scrubber" at full brightness for an hour and they were still there just as noticeable as soon as I switched to a dark mode grey screen." And as I said on the forum, there were just as visible before I left for the store.
He ran a series of diagnostics on the phone right there at the desk, seemingly looked at the results and then read some internal Knowledge-base Articles for a couple minutes(never took the phone back to look at it in the dark) and then "Yep, that's a problem. Normally what we would do for this issue is replace the screen, but since there are no parts available for the 15's yet I will order you a replacement phone."
My response to him was, "No... Normally what I would do with a problem like this on a new phone is return it and get another phone, NOT repair it." I could see him going to look at the return date/option on the account/diagnostic screen of his iPad and the "Duh/Doh" moment he had realizing the 15's still have not been out 14 days yet. That was funny to see...
He started looking at availability of any devices in the 3 stores in the state and... bupkis.
He confirmed that normal "refurbs" don't even exist nor show up in their system yet. That this would be a "new" phone. I asked if it would "be a new sellable phone in a sealed box?" and he said, it would be a new phone in a sealed box, but not the "sellable box" and "would not come with the accessories like the cable."
I asked him how long that would take and he said, "not longer than a few days. We will give you a call as soon as it comes in."
------------------------------------
So there we are... I can't find another iPhone 15 Pro Max of any storage size or color for purchase at any of the Apple Stores in my state. I can't find my exact phone at BestBuy, AT&T, Walmart, etc. for pickup today or tomorrow. So it looks like I won't be returning it and will be sticking with the "new" replacement phone when it arrives.
I know some folks have said that result was not the ideal outcome with how those units identified, but here I am. I won't plan on keeping my iPhone 15 Pro Max and will just trade it in for the 16 Pro whichever when that comes out. Chances are I will replace this one more time before then anyway. I had to replace my 14 Pro once, and the phones I do keep for 2 years usually qualify to get the battery or whole phone replaced too. AppleCare is my insurance after-all.
So its a "new" replacement and not a return for me.
----------------------------------------------------------------------
For those curious about the issue itself, I did try and pick the Genius' brain and experience about that. Asked him what he thought it was and if there are others that have had that issue(he also owns the phone.) He said. "I did check and this has not been an issue we are seeing at any scale with the 15 Pro's. I have not seen this issue on my phone and no one has returned one so far to this store with that issue." We went on to talk about the heating issues that neither of us had experienced. His last meaningful comment was, "This is not likely any software related issue because if it was wide-spread enough and software related, we would most likely know that by now. This type of issue on a screen so new is likely a faulty display and is clearly not operating within spec or design."
So it seems rare (which the 1 or 2 other people this thread has discovered might confirm that), but this Store and Genius certainly agreed it was outside of any allowable tolerances. Only time will tell I guess.
Thanks everyone for coming on this journey with me and commiserating a bit on something so unusual/frustrating.
Hope everyone's screen stays pretty and your titanium frosty!