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iPhone 15 Pro Max SEVERE Burn-in on my iPhone 15 Pro Max

goonie4life9 said:
No, refurbished devices have a specific number because they have been used before. What you’re talking about are replacement devices, which are often factory new but not designated for retail sale. If Apple sees a need to differentiate, I’m not quite sure why that isn’t good enough for you.
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What i want to say is other than checking the model number, is there any distinct differences on refurbished phones that doesn’t exist on new phones? How are you going to immediately tell the refurb one is used before without looking at model numbers? At least for apple refurb ones, whereas third party ones can be sketchy.
As for replacement portion, i do apologise for not making it clearer.
 
frankly, if it were me I would return it for a refund within 14 days.

Yes, I know you cant get a replacement yet... but its worth waiting for new stock.

You have a window NOW that you can get a full refund rather than worrying about boxed and saleable item.... just get your money back.
 
OP, one option you didn't mention in your last post which would be a bit of a faff but would allow you to return for a refund and wait for new stock. Had you thought about buying an iPhone on the used market to use for a few weeks or until you can find stock locally and then re-sell the used phone?
 
As someone who worked many phone launches at the Genius Bar, I can tell you it’s rare but not unusual to get a phone like yours in the launch period.

You’re likely the 0.000001% of buyers that ran into an issue like this.

As for the replacement phone, it’s not a refurb and the reason it comes in a different box and model # is mostly for Apples own internal tracking for parts and warranties.

Your new replacement phone is not going to any less quality or workmanship.
 
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mjs916 said:
I have an old LCD tv I’m wanting to replace and you just scared me off lol
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I haven’t seen the micro LED TV’s. But we bought another OLED. We tried a top line Samsung Q-LED but the picture compared to OLED was like viewing through 3 dirty windows. We returned it and bought another OLED. Definitely check them out carefully. Our LG OLED has a great picture. That’s why we bought another even with the chance of burn in.
 
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R2DHue said:
The solution to protecting these OLED iPhone displays from suffering burn-in is for the screen to shut off every 15 minutes — FOR 15 minutes.

Then the inexorable burn-in will be staved off until much later in the ownership cycle.
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OLED burn-in is the panel dimming over time from use. OLED doesn't burn-in imagery like this. This is image retention. Not the same thing and not caused by heat. Usually it's a faulty controller or something wrong with the panel itself.
 
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R2DHue said:
But having to ditch a 4-year-old phone because of burn-in⁉️

Oh, my God, that’s inexcusable
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Modern OLED panels have lifespans that far exceed the average lifespan of the phones they’re housed in.

When the smartphone industry moves to the next display technology, it won’t be because OLEDs were failing before device end-of-life at a higher rate than the next technology will.
 
TokyoKiller said:
As someone who worked many phone launches at the Genius Bar, I can tell you it’s rare but not unusual to get a phone like yours in the launch period.

You’re likely the 0.000001% of buyers that ran into an issue like this.

As for the replacement phone, it’s not a refurb and the reason it comes in a different box and model # is mostly for Apples own internal tracking for parts and warranties.

Your new replacement phone is not going to any less quality or workmanship.
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Thanks for sharing this.

My personal experience also corroborates this at least with my 14 Pro. Launch day phone for me had worse battery life and degraded insanely fast, cellular reception and GPS felt weaker/worse/more inaccurate than my 13 Pro.

When I gave back my Launch Day phone and was given a "new" replacement via ApplceCare+ all those things seemed better.

Ultimately performance and the closest to overall perfection is my #1 concern with any electronic device. Resale value is not at all important to me in a phone.

So if the better performing, more perfect phone comes in a brown cardboard box vs the white Apple box with a color picture of the phone and a special S/N, I'm fine with that. I get that I should expect a proper functioning phone for the price paid and I do.

I just don't want to go through the hassle of getting/using/selling a temporary phone. 🤞 that the replacement is free of issues and I can just enjoy the 15 Pro Max for another 11 months.
 
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OneBar said:
OLED burn-in is the panel dimming over time from use. OLED doesn't burn-in imagery like this. This is image retention. Not the same thing and not caused by heat. Usually it's a faulty controller or something wrong with the panel itself.
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Is there currently only one display supplier for the 15 pro/pro max and if so, is that Samsung Display?
 
mattwestside said:
Is there currently only one display supplier for the 15 pro/pro max and if so, is that Samsung Display?
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​
9to5mac reported:
Samsung Display is expected to be the biggest beneficiary of the launch of Apple’s iPhone 15. It appears to have secured a de facto monopoly position in the supply of the iPhone 15 display […]​

It is analyzed that the amount originally allocated to BOE has been transferred to Samsung Display as its competitor BOE has not received panel approval for the iPhone 15 […] LG Display is currently approved as a Pro model supplier by Apple, and OLED for Pro Max is expected to be approved this month.​
 
Hey @R2DHue did you like ignore me or something? I can't quote your post to reply.

On that subject, what am I supposed to be looking at with your image? Technical papers state that OLED screens don't "burn in" like plasmas and CRTs did. It's called image retention and if it's just from repeated use, it can be repaired. Otherwise it's a faulty panel and/or panel controller causing the pixels to remain engaged. Your image looks like some kind of folding screen that's been damaged. It doesn't even look like image retention of any kind.
 
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cover8.jpg


x.com

Shishir (@ShishirShelke1) on X

Some iPhone 15 Pro users are now reporting screen burn-in problems just after a week of use! The amount of QC issues with this phone just keeps getting worse 💀
x.com x.com



Issue is getting a bit less rare...
 
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adam1080 said:
Thanks for sharing this.

My personal experience also corroborates this at least with my 14 Pro. Launch day phone for me had worse battery life and degraded insanely fast, cellular reception and GPS felt weaker/worse/more inaccurate than my 13 Pro.

When I gave back my Launch Day phone and was given a "new" replacement via ApplceCare+ all those things seemed better.

Ultimately performance and the closest to overall perfection is my #1 concern with any electronic device. Resale value is not at all important to me in a phone.

So if the better performing, more perfect phone comes in a brown cardboard box vs the white Apple box with a color picture of the phone and a special S/N, I'm fine with that. I get that I should expect a proper functioning phone for the price paid and I do.

I just don't want to go through the hassle of getting/using/selling a temporary phone. 🤞 that the replacement is free of issues and I can just enjoy the 15 Pro Max for another 11 months.
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Sorry to hear this, i mean if i were in your shoes mayb i would return and just repurchase, i know its a hassle but maybe treat it like get this done once and for all and hopefully the re purchase device is good to go. With the amount of qty apple produce every year for new model anything can happen even its the minority percentage of defect slip through qc
 
adam1080 said:
x.com

Shishir (@ShishirShelke1) on X

Some iPhone 15 Pro users are now reporting screen burn-in problems just after a week of use! The amount of QC issues with this phone just keeps getting worse 💀
x.com x.com



Issue is getting a bit less rare...
Click to expand...


Well these are mass produced devices. I can’t find my screen manufacturers on 3U Tools. Anyway I don't have a 15 iPhone anyway. It would be interesting if the screen and battery swelling and all of that was simply due to poor thermal design.


Someone or group of employees need to be fired!
 
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In fact, I’ll throw the back glass shattering into the mix as well. Turns out if one part of the glass is hotter than other parts it is prone to shatter. Like I said, someone or group needs to lose their jobs due to poor thermal design…..


“Glass does not break solely because of severely high or low temperatures. It is extreme temperature changes that cause glass to break. When the temperature of glass rapidly changes, some spots become cold or hot before others. This causes instability in areas with cracks or inclusions.

Like most materials, glass expands slightly when heated up and shrinks the same amount when it cools down. If one part shrinks or expands faster than the part next to it, then the two regions tug against each other. This pulling, called “tension” in engineering, can be strong enough to shatter glass.”


 
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Fat_Guy said:
In fact, I’ll throw the back glass shattering into the mix as well. Turns out if one part of the glass is hotter than other parts it is prone to shatter. Like I said, someone or group needs to lose their jobs due to poor thermal design…..


“Glass does not break solely because of severely high or low temperatures. It is extreme temperature changes that cause glass to break. When the temperature of glass rapidly changes, some spots become cold or hot before others. This causes instability in areas with cracks or inclusions.

Like most materials, glass expands slightly when heated up and shrinks the same amount when it cools down. If one part shrinks or expands faster than the part next to it, then the two regions tug against each other. This pulling, called “tension” in engineering, can be strong enough to shatter glass.”


Click to expand...

Thanks for the materials science lesson that's totally unrelated to any issue the iphones have experienced.
 
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Fat_Guy said:
Well these are mass produced devices. I can’t find my screen manufacturers on 3U Tools. Anyway I don't have a 15 iPhone anyway. It would be interesting if the screen and battery swelling and all of that was simply due to poor thermal design.


Someone or group of employees need to be fired!
Click to expand...

For OLED, LG is the worst!
 
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