I find it ridiculous that I ordered on 11/11 at 3AM and there are Best Buy stores in FL and MN with inventory, yet my pencil is still in processing... AND stores continue to receive inventory for walk in sales.
This is so true.
I find it ridiculous that I ordered on 11/11 at 3AM and there are Best Buy stores in FL and MN with inventory, yet my pencil is still in processing... AND stores continue to receive inventory for walk in sales.
Best buys keep showing stock and then going out of stock for pickup.
Chicago Peeps: about 12 left at Michigan Ave store as of 10:46 am!
The email that will never be read...
Good Morning Tim,
I ordered the pencil on 3AM of November 11. At the time of writing, my pencil is still in the "processing" phase of shipment. My ETA is (yesterday) Nov 19 - Nov 27.
I have no estimated ship date & Apple support is unable to provide further information regarding my shipment.
Apple is currently selling the Pencil at physical stores to walk in customers.
I am also seeing 3rd party retailers (Best Buy) sell the pencil in their stores. Through their online inventory system, I can actually locate an Apple Pencil at a physical Best Buy store. Something I cannot do with Apple’s website at this time.
I am confused how I ordered direct from Apple, yet my order is not being processed, but sales through other channels are being filled.
Was I in error waking up at 3AM to place my order on November 11?
Should I play Apple Pencil Lotto and visit my local Apple stores on a daily basis?
Should I continue to request help though online support and by calling the support phone number? Neither of these methods have been able to provide further help or info regarding my order.
Any further information or help is greatly appreciated.
Thank you, and I hope the communication and logistics issues are resolved soon.
I know it won't make a difference... But as a small business owner I value feedback from customers.You will probably receive correspondence from an Apple online executive relations person. I emailed Tim about my lackluster Apple Pencil shopping experience, and I received a phone call a couple of days later from an Apple employee at their Austin TX campus. They basically just apologized and offered to track my order which I can do on my own. I mostly just sent an email to express to them my dissatisfaction with the launch.
Of course Michigan Avenue gets them in the day I'm on a flight out west.Chicago Peeps: about 12 left at Michigan Ave store as of 10:46 am!
8 left at North Michigan Ave apple store in Chicago still as of 12:26pm!
Ordered two on Best Buy and one already shipping, other one backordered. I CANNOT believe Best Buy is shipping it to me before my Apple order at midnight!
I managed to get an order in for one with free shipping for Tuesday delivery on best buy. Given the in and out stock status, I still think there's a high probability it gets cancelled or delayed but I shall see...