iPhone 15 Pro Sharp edge between glass and titanium frame

[jsmith1]

well, to be fair this year is the beta model and this and many other things are being looked at and some already fixed for next year's final release of this model...so yes, there will be some issues.

 

[vroom2]

I will get my replacement unit on Monday. According to the poll about 30% of units seem to be affected but one has to consider that this thread may more often be visited by people with the issue in the first place, so the real percentage is hopefully lower.

Well, 70% that come here don’t have it, I’d say 30% is probably spot on. Matches my real world polling too.

 

[ant the ninja]

If your wife’s is smoother, then why try to get used to it? Exchange it now, as it will only become more bothersome. Your wife’s phone has already confirmed for you that this does not have to be an issue you have to live with or try to get used to, and frankly at the price you paid, you shouldn’t have to.

I know it’s just such a pain in the ass because I’m on the iUP so it messes with my trade in. I dealt with it last yeah I had to exchange my 14pro because it kept turning off on me the first day and because of the trade in device it got all screwed up, took weeks to resolve.

 

[vroom2]

I know it’s just such a pain in the ass because I’m on the iUP so it messes with my trade in. I dealt with it last yeah I had to exchange my 14pro because it kept turning off on me the first day and because of the trade in device it got all screwed up, took weeks to resolve.

Oh I get it, it’s a complete hassle, especially with the stores being so busy. I’m glad I found this thread, so I can check before leaving. Most people put a case on at point of sale and never look back, so many people never realize issues like this exist.

 

[striatedglutes]

One side of mine is worse than the other. Overall, the titanium edges are less than smooth. I felt an immediate difference between my new 15 Pro with natural finish and my 13 Pro.

Mine has "panel gaps" of about a hair's width where the back glass is simply off-center ever so slightly. I can catch my fingernail on one side of the back glass while I can't on the other. Where it's flush, it feels better on one side than the other, but it's still different from the stainless of the 13 Pro.

I don't use a case. I'm going to try and live with it for a week to see if I can actually tell in the real world. If I can't, I'll try an exchange. If it still bugs me, I might downgrade to a 14 Pro, but I'd hate to do that as I'm looking forward to the camera and action button of the 15 Pro.

 

[vroom2]

well, to be fair this year is the beta model and this and many other things are being looked at and some already fixed for next year's final release of this model...so yes, there will be some issues.

I have a theory this is the 11pro of a now 4 phone cycle, 11pro had design language of outgoing xs and incoming 12 pro, there’s a possibility next years might be a more dramatic change with the titanium and a departure from the 12-14 design language altogether.

 

[jsmith1]

One side of mine is worse than the other. Overall, the titanium edges are less than smooth. I felt an immediate difference between my new 15 Pro with natural finish and my 13 Pro.

Mine has "panel gaps" of about a hair's width where the back glass is simply off-center ever so slightly. I can catch my fingernail on one side of the back glass while I can't on the other. Where it's flush, it feels better on one side than the other, but it's still different from the stainless of the 13 Pro.

I don't use a case. I'm going to try and live with it for a week to see if I can actually tell in the real world. If I can't, I'll try an exchange. If it still bugs me, I might downgrade to a 14 Pro, but I'd hate to do that as I'm looking forward to the camera and action button of the 15 Pro.

Downgrade from the beta version and wait for the 16 final release version to be much better

 

[Wizec]

Mine doesn’t have this. I would also suggest that you exchange.

 

[NotApplicable]

I have a theory this is the 11pro of a now 4 phone cycle, 11pro had design language of outgoing xs and incoming 12 pro, there’s a possibility next years might be a more dramatic change with the titanium and a departure from the 12-14 design language altogether.

Apple rarely invests in the tooling and processes to manufacture a new metal frame/outer band without using it for several generations

The 11 shared a design, from the perspective of the metal frame/band with the prior generations

So I think it would be very unusual for the 15 Pro’s new design (the frame/band is completely different than 12-14) to be completely replaced next year.

Of course, anything is possible.

 

[vroom2]

Downgrade from the beta version and wait for the 16 final release version to be much better

It will be fixed on this version, Apple captures every return/exchange for engineering to address emerging issues, this is an easy issue to isolate and address, one of the lines is depressing the screens in further than spec, it’s probably a machine, feedback and revisions will be provided, if that does not work, an engineer will be sent on site to make sure the line is producing the unit to spec.

 

[vroom2]

Apple rarely invests in the tooling and processes to manufacture a new metal frame/outer band without using it for several generations

The 11 shared a design, from the perspective of the metal frame/band with the prior generations

So I think it would be very unusual for the 15 Pro’s new design (the frame/band is completely different than 12-14) to be completely replaced next year.

Of course, anything is possible.

Agreed, what I’m suggesting is we may see the design change some more using the new materials. I think everyone would agree, this version looks like a 12-14 series phone and not the “new” iPhone, if it doesn’t look different next year, I probably wouldn’t be interested in another spec bump. We will have to wait and see.

 

[NotApplicable]

I wonder if this adds to the perception:

The front glass is ever so slightly domed/bezeled. The back glass, to me, feels as though it’s not… it feels like it’s just a flat sheet.

So while the front glass makes a smooth curve outward from where it meets the titanium, the back glass meets it more-or-less straight on

Or am I crazy and the back glass is just as domed as the front?

 

[vroom2]

A way to check production dates to potentially isolate a batch with this issue, would be to look under the new battery settings for the 15 pro’s
There is now a manufacture date, I verified one with the issue was manufactured in Aug.

 

[ps3zocker]

A way to check production dates to potentially isolate a batch with this issue, would be to look under the new battery settings for the 15 pro’s
There is now a manufacture date, I verified one with the issue was manufactured in Aug.

Manufacturing date of the battery is not the same as manufacturing date of the device.

 

[tejaykay]

I wonder if this adds to the perception:

The front glass is ever so slightly domed/bezeled. The back glass, to me, feels as though it’s not… it feels like it’s just a flat sheet.

So while the front glass makes a smooth curve outward from where it meets the titanium, the back glass meets it more-or-less straight on

Or am I crazy and the back glass is just as domed as the front?

I think this is it.

If you feel the gap of the speaker above the notch on the front screen (eyes closed), then that feels like an exaggerated version of the rear. It’s not that it’s going to cut you, just a bit ‘scratchy’.

I can’t decide whether everyone has this or I am in a different category. Ie, whether those in the 30% genuinely have a much worse raised edge. I can run my finger skin around the edge without harm, it’s only if I’m searching for that rear edge that I find it.

Guess I’m going to the Apple Store…

 

[x-evil-x]

Mine has some raised glass spots. I’ll wait a few weeks and go talk to apple about it. Doesn’t bother me too much and they should replace it

 

[cmbarclay]

iPhone 15 Pro Max 512GB Natural Titanium, no sharp edges.

 

[Neirin]

I went to the Apple store today after buying mine yesterday and they booked me in for a Genius bar appointment. I showed the guy there the issue, he showed it to somebody else, and we all agreed mine was worse than the other models in the store. They agreed to exchange it but didnt have any available so will email me in 7 to 10 business days when they get a new model and I can then swap it out. I just hope that the new one has reasonably smooth edges...

 

[Dave1954]

I know it’s just such a pain in the ass because I’m on the iUP so it messes with my trade in. I dealt with it last yeah I had to exchange my 14pro because it kept turning off on me the first day and because of the trade in device it got all screwed up, took weeks to resolve.

Same here, I’m on iUP so doing this will create a lot of hassle. Also, knowing it’s going to be just one year before an upgrade, also considering how rough the conditions are at these factories, I’ve chosen to live with it. It’s disappointing, the smoothness of the 14 pro felt better. But I went to the apple store and a good amount of phones there suffer from it too. + the European reviewer who noticed that and 30% of poll participants here.

It seems to be widespread. When I don’t think about it it doesn’t bother me. It mostly is an annoyance if I put my attention on it.

Also the worst thing would be going through the hassle of exchanging with the whole loan system etc just to get another model which is the same or worse. What then?

Effectively mine isn’t so bad that it hurts, it just feels more cheaply made than I’d expect from a pro phone and can be irritating.

There were very few pros that felt perfect in the store, some were nearly perfect and some were just like mine (one was even worse). To save myself time, I’m just accepting it. In one year there will be another one.

Also….. AppleCare. I have historically broken the back of some phones. Back of phone may end up replaced anyway.

If I wasn’t on the upgrade program, I would definitely exchange it

 

[Bstephens]

Same here, I’m on iUP so doing this will create a lot of hassle. Also, knowing it’s going to be just one year before an upgrade, also considering how rough the conditions are at these factories, I’ve chosen to live with it. It’s disappointing, the smoothness of the 14 pro felt better. But I went to the apple store and a good amount of phones there suffer from it too. + the European reviewer who noticed that and 30% of poll participants here.

It seems to be widespread. When I don’t think about it it doesn’t bother me. It mostly is an annoyance if I put my attention on it.

Also the worst thing would be going through the hassle of exchanging with the whole loan system etc just to get another model which is the same or worse. What then?

Effectively mine isn’t so bad that it hurts, it just feels more cheaply made than I’d expect from a pro phone and can be irritating.

There were very few pros that felt perfect in the store, some were nearly perfect and some were just like mine (one was even worse). To save myself time, I’m just accepting it. In one year there will be another one.

Also….. AppleCare. I have historically broken the back of some phones. Back of phone may end up replaced anyway.

If I wasn’t on the upgrade program, I would definitely exchange it

That's why you just use the Apple Card instead and make payments.

 

[Dave1954]

That's why you just use the Apple Card instead and make payments.

No, not the same thing. You can’t trade in after 1 year unless you pay full price, so that’s just not financially the same. I’m happy for you if you can afford it, but no need to preach useless solutions to others. My solution is to just not obsess about this detail and enjoy.

Just to clarify, I know you can trade in every year etc, but there’s an upfront payment that I never had to make that you essentially never get back.

 

[vroom2]

Picked up my phone, the edges are good/acceptable, perfect? idk probably not, but darn close and nothing to complain about or obsess over, very comfortable to use. I checked some demos in the store before opening mine, so I could fully understand what I was looking for. One was like mine, good/comfortable to hold and use... the non pros I checked were flawless, and one out of the two pros I checked was straight up awful! A nasty titanium edge that went all the way down the sides due to what looked and felt like back glass that was pressed in. I assume that is exactly the issue that is being discussed here, very pronounced, not sharp, but a thin enough metal edge that it would be non stop annoying without a case. If you have one that is like this, I suggest getting it exchanged. The poll here shows that the odds are that you will get a good replacement. On another note, from a general impression of the device point of view, like others have mentioned, titanium feels different, the contrast between the glass and titanium has a distinct feeling, this would not be the issue of a "sharp edge" and you will probably get used to it quickly. We have had a glossy stainless band for so long, that a matte titanium band has a very different feeling, it is nice and helps make the device feel new and different. Hope this helps others who may have concerns about their phones.

 

[Bstephens]

No, not the same thing. You can’t trade in after 1 year unless you pay full price, so that’s just not financially the same. I’m happy for you if you can afford it, but no need to preach useless solutions to others. My solution is to just not obsess about this detail and enjoy.

Just to clarify, I know you can trade in every year etc, but there’s an upfront payment that I never had to make that you essentially never get back. So thanks for your “advice” but it’s not financially equal. IUP is fantastic. If I cared enough I’d exchange it.

To each there own I guess but I'd rather sell mine and pay off the balance and buy the new model if I thought it was worth the hassel.

 

[Cryates]

No, not the same thing. You can’t trade in after 1 year unless you pay full price, so that’s just not financially the same. I’m happy for you if you can afford it, but no need to preach useless solutions to others. My solution is to just not obsess about this detail and enjoy.

Just to clarify, I know you can trade in every year etc, but there’s an upfront payment that I never had to make that you essentially never get back. So thanks for your “advice” but it’s not financially equal. IUP is fantastic. If I cared enough I’d exchange it.

With Apple Card payments, you’d just pay it off and trade in or sell for basically the same, if not more value than what you paid off.

 

[Bstephens]

With Apple Card payments, you’d just pay it off and trade in or sell for basically the same, if not more value than what you paid off.

Yeah and If you go 2 years you can pocket the money from the sale.