That official statement has to be one of the worst comms jobs in recent memory. You can’t even shuffle a playlist now!
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Sonos Said Rolling Out Widely Criticized App Redesign Took 'Courage'
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See now, I would have gone with “hey, we are really sorry our new update bricked parts of your sound system you’ve spent thousands on and I know you’re putting aside a few hours this weekend with tech support to unbrick them” but yeah I guess “courage” works a well, I feel much better now. Thank you.
It's hot garbage. Fortunately, we can pepper the CEO with emails as Sonos links to his email address and says to email him directly. Ok, Sonos, I will do that !
https://support.sonos.com/s/contact?language=en_US
https://support.sonos.com/s/contact?language=en_US
I purchased a Sonos speaker for the kitchen. After connecting it to my network, it would show up on the app then just refused to play anything and would disconnect. Took it back for a refund and got a homepod mini instead. Might not sound as good but at least it works more often than not!
It’s the new norm to release half baked software and take 2 years to finish it and then once it’s done they will scrap that and rinse repeat
As a Sonos user with a properly set up home network I've had zero (0) issues and am enjoying the new app.
Airplay 2 to all 12 Sonos speakers, flawless before and after the app update.
Homekit integration also perfect before and after the update.
Zero issues playing multiple different music services across out home using the app.
Remember folks - A happy customer tells 1 person, an uneducated customer complains to 10 people.
Airplay 2 to all 12 Sonos speakers, flawless before and after the app update.
Homekit integration also perfect before and after the update.
Zero issues playing multiple different music services across out home using the app.
Remember folks - A happy customer tells 1 person, an uneducated customer complains to 10 people.
Courage? That's a powerful word to mask the BS of deadlines and job stress. I'll make my feedback simple... I Hate the new app! How could it be this bad that a simple technique of having targeted groups of users try it first. If they did, something went haywire with that too.
Sonos this week released a major redesign for the Sonos app, introducing customizable home screen meant to deliver a personalized listening experience. The update was announced back in April, but just went live, and unfortunately, it removes a number of features while also introducing several bugs.
Multiple complaints on social media have called the app a "step back" with missing features like editing a song queue, managing playlists, shuffling a music library, and setting alarms and timers, along with slow performance and hard-to-access system controls. There has also been feedback from users about missing accessibility features.
The Verge asked Sonos about the negative feedback, and in response, Sonos said that it's aware of the complaints, but "it takes courage" to rebuild a core product.Sonos said that it is working to address the missing features "in the coming months," and the update will ultimately lead to "exciting innovations" in the years to come. There is no way for iOS customers who have already upgraded their apps to go back to the prior version, though users are calling for Sonos to roll back the update until the new app is more fully fleshed out.
Article Link: Sonos Said Rolling Out Widely Criticized App Redesign Took 'Courage'
Sonos is an example for when great hardware meets sub par development and design.
Sonos this week released a major redesign for the Sonos app, introducing customizable home screen meant to deliver a personalized listening experience. The update was announced back in April, but just went live, and unfortunately, it removes a number of features while also introducing several bugs.
Multiple complaints on social media have called the app a "step back" with missing features like editing a song queue, managing playlists, shuffling a music library, and setting alarms and timers, along with slow performance and hard-to-access system controls. There has also been feedback from users about missing accessibility features.
The Verge asked Sonos about the negative feedback, and in response, Sonos said that it's aware of the complaints, but "it takes courage" to rebuild a core product.Sonos said that it is working to address the missing features "in the coming months," and the update will ultimately lead to "exciting innovations" in the years to come. There is no way for iOS customers who have already upgraded their apps to go back to the prior version, though users are calling for Sonos to roll back the update until the new app is more fully fleshed out.
Article Link: Sonos Said Rolling Out Widely Criticized App Redesign Took 'Courage'
They haven’t done a thing that people actually want around usability.
Who cares how easy it is to find a song (allegedly) when you can’t find your speakers?
They still didn’t fix intermittent disappearing and stopping speakers and music and of course still no way to get to control the speakers while not on the WiFi or using shortcuts.
Their only saving grace is that their speakers are good.
I am not a user/owner of their products.
If doing a mistake is bad, admitting it is actually a good move is hilarious.
As I said not a user and never will be, but I will gladly stick with media players like Winamp and foobar2000 on my computer, thank you very much.
If doing a mistake is bad, admitting it is actually a good move is hilarious.
As I said not a user and never will be, but I will gladly stick with media players like Winamp and foobar2000 on my computer, thank you very much.
Why on earth not keep the app and either A) keep the app and release a second app with missing features but develop it further and B) not release the app until basic features are ready?
I mean I love technology, but this IoT thing where a company a goes out of business, my devices don’t work because we were brave and included a online subscription service to allow basic functionality, oh sorry the old devices don’t work on our new servers sorry, sorry it’s EOL after 5 years, oh technology moves at such a rapid pace…..when I still use my 30 year old Bang&Olfussen speakers and they are marvellous….
I mean I love technology, but this IoT thing where a company a goes out of business, my devices don’t work because we were brave and included a online subscription service to allow basic functionality, oh sorry the old devices don’t work on our new servers sorry, sorry it’s EOL after 5 years, oh technology moves at such a rapid pace…..when I still use my 30 year old Bang&Olfussen speakers and they are marvellous….
Their definition of courage and mine couldn't be further apart lol.
Impressive you manage to pat yourself on the back while insulting others with nothing more than an anecdote. But you might want to tell Sonos to stop apologizing and just blame the users like you do.
I have zero sympathy for anyone affected by this that are using Sonos' new products. You saw how they treat legacy customers previously with the App debacle, the very people who helped build the brand to what it is today.
Along with many others, I ditched my Sonos gear when they decided their old customers were unimportant. I wasn't even affected by the changes as I had relatively new Sonos gear at the time, but why would I want to keep products from a company that is known to treat it's customers like trash? I could understand if it was a budget/midrange product with pricing to match, but Sonos speakers are midrange at best with premium prices.
On top of all this, iOS users receive the best app with the best features. Strangely though, Airplay was always awful for me with regular audio glitches. It works fine on every other device, just not Sonos. After moving to Android, the app experience is clearly a massive step down, and to top it all off Sonos massively dislike Google as a business so you don't get Chromecast or anything built in. You also can't use their "trueplay" feature to tune the speakers, because they're still living in 2010 and think that all Android devices come with poor quality mics (not that this was ever true anyway).
You'd honestly be better off finding some cheap Airport devices or Chromecast Audio on eBay and building your own "smart" speakers. A pair of AudioEngine A2+, even if you went the wall mount route, would cost less than a single Sonos Beam yet your audio experience would be significantly better in every way. Guess what? They'll also work in 10 years time, because you don't need planned obsolesence filled software updates for a magnet inside a wood box.
Along with many others, I ditched my Sonos gear when they decided their old customers were unimportant. I wasn't even affected by the changes as I had relatively new Sonos gear at the time, but why would I want to keep products from a company that is known to treat it's customers like trash? I could understand if it was a budget/midrange product with pricing to match, but Sonos speakers are midrange at best with premium prices.
On top of all this, iOS users receive the best app with the best features. Strangely though, Airplay was always awful for me with regular audio glitches. It works fine on every other device, just not Sonos. After moving to Android, the app experience is clearly a massive step down, and to top it all off Sonos massively dislike Google as a business so you don't get Chromecast or anything built in. You also can't use their "trueplay" feature to tune the speakers, because they're still living in 2010 and think that all Android devices come with poor quality mics (not that this was ever true anyway).
You'd honestly be better off finding some cheap Airport devices or Chromecast Audio on eBay and building your own "smart" speakers. A pair of AudioEngine A2+, even if you went the wall mount route, would cost less than a single Sonos Beam yet your audio experience would be significantly better in every way. Guess what? They'll also work in 10 years time, because you don't need planned obsolesence filled software updates for a magnet inside a wood box.
I wasn't sure at first whether there was sarcasm in that post but in what world do the products NOT have a premium price that would allow for higher margins? I love my Sonos Moves but in no way is that stereo Setup worth the 900€ it currently costs here in Germany. Same with the soundbars. It's convenient and the sound is pleasant enough so most people will like it. But it's a steep upsell you pay for the convenience and I had many moments where one device or another had problems to connect where I doubted my decision to spend that much money if the core feature, the ease of use, isn't even reliable always.
I use it to setup the "alarm clock".
Which they removed in the new app.
But alarms you setup before, are still active. Which means you have no way to stop or change them.
Well luckily the Mac App still has it and i have now just disabled them.
I imagine anyone using Sonos to wake them up will run into this problem.