Not my fault the rep lied to me.. they won't charge me anything. I specifically didn't ask for ground - they told me Friday delivery.
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Carrier T-Mobile 2018 New iPhone Pre-Order Thread
- Thread starter iFJM
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Not my fault the rep lied to me.. they won't charge me anything. I specifically didn't ask for ground - they told me Friday delivery.
I will do exactly this if I can find a Xs locally before Monday. Thanks for the tip.
That’s the problem with T-Mobile. The reps are somethin else...
Once it is in transit you cannot cancel. Since it's no longer in T-mobiles possession and it's addressed to you it's "yours".
Might be difficult... I just went to a Tmobile store during my lunch break and the guy said once it's scanned, canceling the phone isn't possible. Unless you're doing a straight return then I don't see an issue. For me it's difficult because I need to return my X with them. The IMEI of the XS Max is already attached to my account so swapping would be harder than if I didn't have to return my X.
Went to a local Tmobile store. The guy wouldn't confirm nor deny that they have any in stock or if they were going to have any in stock tomorrow. He said there was no way he would hold on to one for me too. He did say store are opening 2 hours earlier (8am), but that was it
UGH. Just got the Origin scan. Ground shipping and will be here Wednesday. TMo really screwed the pooch on this one. Tried to use the app, and it didnt work, so had to call in, wasnt offered any other shipping, and wasnt told that the app or website was free 2nd day. Assumed, since it was a preorder, that Id get it Friday. Not a happy customer.
Sounds like T-mobile is already arming for battle if they've over promised on Friday deliveries.. Or told their staff to put "Ground" shipping on phones regardless of what people request.
This isn’t true. You can refuse the shipment and it will go right back to T-Mobile and you will be refunded in full.
It’s not yours until you sign for it. That’s why you have it held at UPS and don’t let them drop it at your door.
Same boat as you! When I checked over night it was like 25 bucks not free so I went with ground shipping assuming it be here on Friday. Now I have to wait until Wednesday
tmobile ****ed up i hope they lose a lot of money over all this in people leaving or bill credits or something, this is the second year they **** up my pre order
Does anyone know if you have to physically sign for these or will UPS do a door drop? Apple requires signature when you buy from them so I just need to know what i'm going to do.
I initially tried preordering online, but the moment I saw they wanted to charge for overnight shipping i decided to have a t-force rep do the order. Went trough the whole process, when it came to him asking if I wanted to place order I said yes, but that I wanted free overnight delivery. He was glad to do it, because I am sure he got commission on that.
What’s worst is that they just hosted and uncarrier event that was suppose to improve customer service experience I think still the same bad expierence
It's yours until it ships back to T-mobile and they take it off your account. Until that happens you cannot get a phone from a store.
I just sent them a nasty message on FB, we will see if that amounts to anything. I know one thing, I will NEVER preorder a device of any kind thru Tmobile again. Offer free shipping on the app, but then the app doesnt work, forcing you to call in, in which they dont offer any shipping, get stuck with ground, and now its Wed before I get a phone. BS.
its not even like the customer service is bad perse its just that all the agents have no ideaa what the hell is going on and answers vary from agent to agent its so frustrating.