@SandboxGeneral
Isn't your car less than a month old? Why not drag the service writer out to where you're having issues and have them fix it?
In my opinion, I think this is beyond what a service writer would have knowledge On or have the concept of repairing [Unless its a versed service writer with experience or its an already documented issue from other Mercury owners], in which in the least they could document the issue and pass the fault to an engineer or foreman. But I agree with you that it should be addressed, as it’s nothing more than an inconvenience for technology the customer is paying for, even though it has not been officially diagnosed what the issue is. Albeit, it seems SandboxGeneral already eliminated some of the Troubleshooting steps the dealership would likely suggest he follow anyways, which would be nothing more than a waste of his time being he already seemingly understands it’s more technical beyond the “Have you tried this yet” method. But absolutely they should have someone at least first hand see exactly what he is experiencing so they have exact specifics to address the issue, hopefully.
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