Yeah, I don't know what the method to their madness is, but CONGRATS to the ones that have theirs and maybe we'll have ours shortly !
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MP All Models The "I just ordered/bought/got my new/refurb Mac Pro" thread [Merged]
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Yeah, I don't know what the method to their madness is, but CONGRATS to the ones that have theirs and maybe we'll have ours shortly !
Well I phoned them today as there was still no movement on my order which was made the moment the UK Store came up at 8.30 on the 19th Dec.
Got some BS Story that my order had been held for random security checks, and had got stuck in the system. After raising a complaint got a call back to say that the errors had been resolved and it had been released back into the system but was now back of Q, estimated end of February delivery.
As you can imagine they got told where to stuff it.
Got some BS Story that my order had been held for random security checks, and had got stuck in the system. After raising a complaint got a call back to say that the errors had been resolved and it had been released back into the system but was now back of Q, estimated end of February delivery.
As you can imagine they got told where to stuff it.
Hmmm. How did they decide the order had become permanently stuck and effectively needed to be re-placed when plenty of other January orders still haven't moved on from "processing"?
I can't help but think that the telephone staff have made a big mistake. Because they're trained to believe that orders are processed in chronological order, perhaps they've come to the conclusion that yours ought to have shipped by now as it should have been among the first to the UK, and cancelled it on that basis alone. Would be very sad if this is true.
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Spoke with Apple yesterday and they upgraded me to free 2-day fedex.
This morning status changed to 'Preparing for Shipment'. Really does feel like Christmas in January!
Somehow think I'll be refreshing my Apple Order status every 10 minutes today out of habit.
This morning status changed to 'Preparing for Shipment'. Really does feel like Christmas in January!
Somehow think I'll be refreshing my Apple Order status every 10 minutes today out of habit.
Not sure but the guy I spoke to seemed very unsure and changed reasons several times, I then got the callback to advise the order had been sent to a "Specialised Team" For security checks but failed to get released back to the system., and now they have released it but this means its at the back of the order Q. I have asked to raise a complaint again to see if I can get any futher info.
Doesn't sound very convincing. Your bank should be doing the security checks, not Apple, as all Apple should be concerned with is getting money from your bank. And if you've now cleared those security checks, going to the back of the line doesn't seem an appropriate outcome.
Edit: Actually I take that back, I can understand some security checks, but that shouldn't be a reason to cause you to lose your place in line, unless you fail them.
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Totally, and the fact is the guy I spoke to on the phone said they had placed a hold on funds in my account which I knwo they had not, when I asked him for how much and when, he said £1 and it was Mid November!!!. Which would be rather impossible as the order was not placed till 19th Dec
(I did order an iMac in Nov so am assuming that hold was something to do with that).
I was a bit wary as there was no inital funds hold, always when I have ordered from Apple in the past they put a funds hold on when you place the order which drops off after a few days this did not happen with the nMP.,
Anyway all I can do now is wait and see if they get back to me with an honest explanation on what is going on. but not holding out a lot of hope
The only pattern I recognize is the difference by regions. Now, about a half of US and Canada January orders are filled, about a third of European January orders are filled, however, non of the Asia / Pacific Ocean order is filled yet. I have to wait another week (or two).
There's still 14 more days this month! It could come next week.
The best thing about this spreadsheet is that you can see the line slowly creeping towards when you placed your order.
Unfortunately, you're only seeing US orders, when all orders (from around the world) are coming through, and many are probably slotted in between those that have shipped and your order, but you don't see it on the spreadsheet.
Mine's not due until Feb, but based on how close the shipping is getting to my order day, I'm expecting I could even get the machine before the end of January, or first week or so in Feb.
This wait is frustrating. And the tracking sheet isn't helping because it shows that only 2 orders placed before mine haven't shipped while 23 orders placed after mine have shipped. It looks like my nMP didn't place well in the seemingly random fulfillment ordering.
We're going to have to get some T-shirts made up after all this which say something like...
"I ordered a CTO nMP on 12/19/13 and almost lost my freakin' mind."
...with a picture of a broken F5 key on the back.
Ugh, this wait is tiring.
"I ordered a CTO nMP on 12/19/13 and almost lost my freakin' mind."
...with a picture of a broken F5 key on the back.
Ugh, this wait is tiring.
If it's any consolation mine arrived two days after getting the 'your items have shipped' notice. There's hope!
I wrote something on social media about the Mac Pro delays and someone at Apple phoned me this evening (I'm 8 hours ahead of the east coast in the UK so it was early afternoon in Appleland). The lady's job title is Online Store Executive Escalations Representative. (She must have a very wide door on her office if she has that written on it.)
She claimed that Tim Cook had read my words (not sure about that, but stay with me) and they want me to know that my order is progressing as expected. Bla bla bla. We talked about various things I won't bore you with and then she asked me if there was anything else I wanted to know.
Being conscious of comments on this thread from people like me wondering if their "January" dispatch estimate might slip into February I asked her if there was any indication that that may happen. She said that all January dispatches will be sent this month.
That's good then.
Although I'm no further forward than I was before the phone call I'm actually quietly impressed that they took the time to call to reassure me.
It won't stop me hitting refresh though (frequently during the day and even in my sleep dammit).
She claimed that Tim Cook had read my words (not sure about that, but stay with me) and they want me to know that my order is progressing as expected. Bla bla bla. We talked about various things I won't bore you with and then she asked me if there was anything else I wanted to know.
Being conscious of comments on this thread from people like me wondering if their "January" dispatch estimate might slip into February I asked her if there was any indication that that may happen. She said that all January dispatches will be sent this month.
That's good then.
Although I'm no further forward than I was before the phone call I'm actually quietly impressed that they took the time to call to reassure me.
It won't stop me hitting refresh though (frequently during the day and even in my sleep dammit).
Being conscious of comments on this thread from people like me wondering if their "January" dispatch estimate might slip into February I asked her if there was any indication that that may happen. She said that all January dispatches will be sent this month.
...
It won't stop me hitting refresh though (frequently during the day and even in my sleep dammit).
Really interesting stuff. I'm curious to know what you said to draw their attention. Or maybe the NSA (or our imitation UK equivalent) already have you in their radar...
Did you pick up on anything which might help us understand the shipping order?!
Yes, I'm suffering from refreshing addiction too. The iOS Deliveries app checks automatically every hour, but sometimes an hour seems a long time to wait!
I note that there are no MacPro shipments to Australia yet!
I was talking to an Apple Business Store consultant when both the USA and Australian Stores refreshed at 12.40am PST on December 19th, ready for ordering (that was 7.40pm Eastern Australian Summer Time on December 19th, and the Apple Business Store was still open in Australia). After checking prices for various combinations, my order was lodged and I received confirmation at 12.58am PST (that was 7.58pm Eastern Australian Summer Time on December 19th) that I had ordered a MacPro 6 core, 32MB RAM, 1TB SSD, Dual AMD FirePro D700.
I note that many orders confirmed after mine in USA, Canada and Europe have already shipped!
A little disappointing to say the least!
I was talking to an Apple Business Store consultant when both the USA and Australian Stores refreshed at 12.40am PST on December 19th, ready for ordering (that was 7.40pm Eastern Australian Summer Time on December 19th, and the Apple Business Store was still open in Australia). After checking prices for various combinations, my order was lodged and I received confirmation at 12.58am PST (that was 7.58pm Eastern Australian Summer Time on December 19th) that I had ordered a MacPro 6 core, 32MB RAM, 1TB SSD, Dual AMD FirePro D700.
I note that many orders confirmed after mine in USA, Canada and Europe have already shipped!
A little disappointing to say the least!
I'm in a similar situation. My non-shipped order line all the way at the top of the order tracking spreadsheet is surrounded by a sea of orders that've already shipped. O Apple, why have you forsaken me?
kfscoll you have the most reason to complain. Maybe Apple will accidentally ship you a maxed out 12 core for your troubles at no extra cost.
seriously... i'm only two weeks into this madness, and i don't know how all of you are even slightly sane. the anticipation is killing me.... so, it sounds like the first thing to happen is your CC will get his with a charge, or the Apple store will update status to preparing for shipping before that?
The funny thing is that I called Apple for more specifics (knowing full well I wouldn't get any) and the CSR simply read me the email that Apple sent out in early January. No free shipping upgrade either! Oh well, the waiting continues...
I'm in a similar situation. My non-shipped order line all the way at the top of the order tracking spreadsheet is surrounded by a sea of orders that've already shipped. O Apple, why have you forsaken me?
When folks go to the Apple Store and wait in line for a new product, it is understandable that sometimes you cannot get what you want if it has already sold out etc. On the other hand, when we can plainly see the same configuration ship to folks who ordered HOURS after we did, that indicates that something fishy is going on. Although it is true that Apple never said that they would take orders in the order that they were placed, it is clear that "January" vs "February" was based upon the time of the order.
Apple never considered that customers would crowdsource the order system - and in light of that they owe it to everyone to own up to what the heck they are doing.
As some on this thread blindly say that Apple is still delivering on their "promise" as long as they ship in January, that is actually not true. January is 31 days - not 1 day, January 31. If the bulk of orders ship in the last week, then Apple should have said that up front - or at the least updated their own system so that valued customers could see the reason for a delay.
My main problem with this whole fiasco is the lack of information. When I placed my order in the wee hours of the night on 12/19, I anticipated that "ships January" would likely be updated as the supplies were adjusted for manufacturing parts availability.
I am a developer. I make a lot of money selling iOS/OS X apps. I help the Apple ecosystem because my former Windows customers specifically buy Apple devices to run my software. I have enormous respect for Apple and their corporate culture. However, this entire debacle has truly soured my view of Apple.