MP All Models The "I just ordered/bought/got my new/refurb Mac Pro" thread [Merged]

[Subdiv]

Joining the waiting room...

Ordered a 12-core unit at 1:45AM Pacific Time on 12/19. (I'm on the spreadsheet now.) Just noticed a temporary authorization from Apple on my credit card today. Hoping to get a "preparing for shipment" status soon, but Monday is a federal holiday here in the USA, so I'm guessing it will ship on Tuesday or Wednesday. BTW, I called Apple yesterday to upgrade my shipping mode to Next Business Day, and they did it at no charge to me.

 

[/dev/toaster]

Getting very frustrated with the number of people who have ordered many hours after me that have already had theirs shipped. I ordered at 12:30, shocked mine hasn't shipped yet.

 

[kfscoll]

When folks go to the Apple Store and wait in line for a new product, it is understandable that sometimes you cannot get what you want if it has already sold out etc. On the other hand, when we can plainly see the same configuration ship to folks who ordered HOURS after we did, that indicates that something fishy is going on. Although it is true that Apple never said that they would take orders in the order that they were placed, it is clear that "January" vs "February" was based upon the time of the order.

Apple never considered that customers would crowdsource the order system - and in light of that they owe it to everyone to own up to what the heck they are doing.

As some on this thread blindly say that Apple is still delivering on their "promise" as long as they ship in January, that is actually not true. January is 31 days - not 1 day, January 31. If the bulk of orders ship in the last week, then Apple should have said that up front - or at the least updated their own system so that valued customers could see the reason for a delay.

My main problem with this whole fiasco is the lack of information. When I placed my order in the wee hours of the night on 12/19, I anticipated that "ships January" would likely be updated as the supplies were adjusted for manufacturing parts availability.

I am a developer. I make a lot of money selling iOS/OS X apps. I help the Apple ecosystem because my former Windows customers specifically buy Apple devices to run my software. I have enormous respect for Apple and their corporate culture. However, this entire debacle has truly soured my view of Apple.

I agree. Narrowing down the expected shipping window from a month to, say, a week would go a long way toward appeasing some angry customers. However, this is Apple's way for some silly reason -- like everything else they also evidently like to keep shipping dates "a secret," but that game gets a little tiring after I've plunked down my money almost a month ago...and still not a single update since that date.

 

[Scissors]

If I ever again pre-order a new product from Apple which has shipping month rather than narrow range of dates, I might consider placing two or three identical orders each a couple hours apart after the store opens, and use a credit card which will only support full payment for one of those orders. How many of us would have done this had we known how the nMP orders would go?!

 

[bobfra]

If I ever again pre-order a new product from Apple which has shipping month rather than narrow range of dates, I might consider placing two or three identical orders each a couple hours apart after the store opens, and use a credit card which will only support full payment for one of those orders. How many of us would have done this had we known how the nMP orders would go?!

I will definitely do that the next time Apple does not have a set time frame for shipping I can't believe how many people that bought after me has already received or has been sent notice of shipment. One thing that I finally did was call Apple to asked about shipping. He "upgraded" my shipping so maybe that actually put me on the "the natives are getting restless" list and they will make a bigger effort to get my unit shipped. All I asked for was 1 TB flash an 32 Gb ram on the 8 core machine. I asked if I changed to the stock machine, if i would get it any quicker, he said no. I would have to cancel my order and start all over again. In other words, he said February (probably Feb 28th). I am feeling really restless. Been using my 2009 Mac Pro 8 core for 5 years now! It bothers me when my wives 2010 Macbook Air is faster and snappier than my MacPro because she has flash storage. I've installed flash in my Mac Pro, but it is not fine tuned like the new machines for speed.

 

[Jasper111]

I will definitely do that the next time Apple does not have a set time frame for shipping I can't believe how many people that bought after me has already received or has been sent notice of shipment. One thing that I finally did was call Apple to asked about shipping. He "upgraded" my shipping so maybe that actually put me on the "the natives are getting restless" list and they will make a bigger effort to get my unit shipped. All I asked for was 1 TB flash an 32 Gb ram on the 8 core machine. I asked if I changed to the stock machine, if i would get it any quicker, he said no. I would have to cancel my order and start all over again. In other words, he said February (probably Feb 28th). I am feeling really restless. Been using my 2009 Mac Pro 8 core for 5 years now! It bothers me when my wives 2010 Macbook Air is faster and snappier than my MacPro because she has flash storage. I've installed flash in my Mac Pro, but it is not fine tuned like the new machines for speed.

How exactly did you get the upgraded shipping. I called and received no such offer.

 

[Scissors]

Does anyone have any evidence that the "upgraded shipping" after phoning up really changes the shipping method? Folks on here have posted that they received their nMP just a couple of days after shipping and you'd have thought Apple would use a fast method anyway. Happy to be proven wrong, but this always seemed like a trick to make those concern enough to phone up feel a little bit better. The fact that some people are offered the upgrade but others aren't seems to support this thinking.

 

[kid2010]

Does anyone have any evidence that the "upgraded shipping" after phoning up really changes the shipping method? Folks on here have posted that they received their nMP just a couple of days after shipping anyway. Happy to be proven wrong, but this alwaand you'd have thought Apple would use a fast method anyway. ys seemed like a trick to make those concern enough to phone up feel a little bit better. The fact that some people are offered it but others aren't supports my thinking.

I got email from Apple Order says
Shipping Method updated:
2-3 Business Days

 

[Scissors]

I got email from Apple Order says
Shipping Method updated:
2-3 Business Days

OK. But wouldn't Apple have shipped by the faster method anyway (irrespective of what your order says)?

Edit: Sorry to sound cynical about this, but I've seen people post about their free upgraded shipping before (iPhone 4 launch, rMBP launch) with no evidence of any tangible benefit and those orders arriving at the same time as those not upgraded.

 

[bortraws]

What I'm wondering is what percentage the spreadsheet represents from the actual orders of nMP. Is it 10%, 30% or 60%??

I mean, how many people worldwide know of the existence of this spreadsheet and filled it in?

I can't imagine that shiny high tech US Apple factory from the nMP production video, can not churn out more nMPs than there are actually delivered in the spreadsheet.

If the spreadsheet IS close to the number of nMP orders so far, I can't help but feel worried all over again for the future of the MP ;-)

 

[Scissors]

What I'm wondering is what percentage the spreadsheet represents from the actual orders of nMP. Is it 10%, 30% or 60%??

I mean, how many people worldwide know of the existence of this spreadsheet and filled it in?

I can't imagine that shiny high tech US Apple factory from the nMP production video, can not churn out more nMPs than there are actually delivered in the spreadsheet.

If the spreadsheet IS close to the number of nMP orders so far, I can't help but feel worried all over again for the future of the MP ;-)

I'd guess a tiny fraction of 1%.

Even though promoting the spreadsheet elsewhere would have increased the sample size, I thought it better to not do that given the increased risk of someone spoiling it.

 

[borad]

What I'm wondering is what percentage the spreadsheet represents from the actual orders of nMP. Is it 10%, 30% or 60%??

Can’t remember where now (or how credible it was), but I saw an estimate a while back that they had production capability of 8-10K a month.

That would place the spreadsheet as <1%.

But kudos for making me literally LOL at the idea Apple has received ~300 orders.

 

[bortraws]

Can’t remember where now (or how credible it was), but I saw an estimate a while back that they had production capability of 8-10K a month.

That would place the spreadsheet as <1%.

But kudos for making me literally LOL at the idea Apple has received ~300 orders.

Yeah, 8-10K would be a pretty decent figure, especally if you watch the video and see how much of the machine is actually hand assembled.

I wonder what the profit margin is on the nMP, now that they are manufactured in the US. The machines haven't become that much more expensive compared to the previous generation. Haven't seen a breakdown of the parts and their price yet either. It would be a big guesstimate anyway considering all the customized parts in it.

Anyway, this cheerful chat has given me hope my January delivery time will actually be met.

 

[tkatz]

New Mac Pro arrived at the local fedex facility this morning, of course its not a saturday delivery so its just going to sit there until monday. Last night I figured I'd go pick it up since its only about 20 miles away. .

I wake up. It's snowing.

 

[AcornCinema]

New Mac Pro arrived at the local fedex facility this morning, of course its not a saturday delivery so its just going to sit there until monday. Last night I figured I'd go pick it up since its only about 20 miles away. .

I wake up. It's snowing.

I got the "wait till monday" blues too, (unless by some miracle it comes today) but at least it's there. I still see a lot of ppl on the spreadsheet with the same time/config/state as me and nothin' yet.

 

[dwbattle]

Watching the video of the stamping machine for the cases:

I estimate a minimum of one case (unit) stamped every 2 minutes. That makes it 30 units per hour or 180 units per 8 hour day (use 6 hours per day for actual productive time due to set-up, shut-down, breaks, lunch etc.) They almost have to have at least two of these machines or else a single failure of the machine could be cause the whole line to shut down for days. So two machines crank out 360 units per day minimum. 360 units per day x 20 workdays a month = 7200 units per month. This is a minimum estimate of Apple's single shift capacity using fairly conservative assumptions.

 

[tkatz]

I got the "wait till monday" blues too, (unless by some miracle it comes today) but at least it's there. I still see a lot of ppl on the spreadsheet with the same time/config/state as me and nothin' yet.

My fedex ground guy has delivered packages that were "not due for delivery" a few times. But I don't think the express guy ever has.

Oh well.

There are a few orders still before mine was placed that haven't shipped, and same configs that have but weren't lucky enough to score an overnight delivery. I really shouldn't complain about having to wait until Monday, but it is one of those added frustrations.

 

[uzziel]

If I ever again pre-order a new product from Apple which has shipping month rather than narrow range of dates, I might consider placing two or three identical orders each a couple hours apart after the store opens, and use a credit card which will only support full payment for one of those orders. How many of us would have done this had we known how the nMP orders would go?!

The equivalent to sending a family member to different lanes at the grocery store. When you think of it that way, the spreadsheet reveals bands, similar to lines at a grocery store. Perhaps several production lines are in use? That would help explain the otherwise random appearance of completed orders.

So unlucky to be at the front of a long line, only to be broken up into 4 lines, and find yourself at the end of the slow one.

I work in the airline industry, where by law the airlines must tell passengers what is going on every 15 minutes, if there is an delay. One would think that a company like Apple would have volunteered some level of consumer responsiveness. Clearly their "January means January" non-informative email was triggered by something. Now, 3 weeks later they dropped the ball...

----------

Does anyone have any evidence that the "upgraded shipping" after phoning up really changes the shipping method? Folks on here have posted that they received their nMP just a couple of days after shipping and you'd have thought Apple would use a fast method anyway. Happy to be proven wrong, but this always seemed like a trick to make those concern enough to phone up feel a little bit better. The fact that some people are offered the upgrade but others aren't seems to support this thinking.

I called, and the very polite Apple person, politely told me nothing, and did not upgrade my shipping method.

 

[tkatz]

Does anyone have any evidence that the "upgraded shipping" after phoning up really changes the shipping method? Folks on here have posted that they received their nMP just a couple of days after shipping and you'd have thought Apple would use a fast method anyway. Happy to be proven wrong, but this always seemed like a trick to make those concern enough to phone up feel a little bit better. The fact that some people are offered the upgrade but others aren't seems to support this thinking.

Mine was upgraded after a delivery issue I had with an iPad. The guy asked me if there was anything else and I jokingly asked if he could speed up my nMP order. He asked for my order number and refunded the shipping on the Pegasus2 (I had selected over night so I could start using it on my rMBP) and upgraded the nMP to over night.

It shipped yesterday and the tracking number does indeed say "Standard Overnight". It arrived in NY this morning and is now scheduled for delivery Monday (since they weren't that nice enough to add the saturday delivery option.. )

I got the upgraded shipping on Dec 26, so perhaps the phone reps have a limit to the number of upgrades (and what kind) they can do and are reaching those limits.

 

[Bad Leopard]

I called, and the very polite Apple person, politely told me nothing, and did not upgrade my shipping method.

I got the same thing when I called.

 

[bortraws]

New Mac Pro arrived at the local fedex facility this morning, of course its not a saturday delivery so its just going to sit there until monday. Last night I figured I'd go pick it up since its only about 20 miles away. .

I wake up. It's snowing.

Must be at least 3 feet of snow holding you back in your perseverance of getting the nMP as fast as possible.

 

[Subdiv]

Mine was upgraded after a delivery issue I had with an iPad. The guy asked me if there was anything else and I jokingly asked if he could speed up my nMP order. He asked for my order number and refunded the shipping on the Pegasus2 (I had selected over night so I could start using it on my rMBP) and upgraded the nMP to over night.

It shipped yesterday and the tracking number does indeed say "Standard Overnight". It arrived in NY this morning and is now scheduled for delivery Monday (since they weren't that nice enough to add the saturday delivery option.. )

I got the upgraded shipping on Dec 26, so perhaps the phone reps have a limit to the number of upgrades (and what kind) they can do and are reaching those limits.

I called Apple with the sole purpose of upgrading my shipping method...and was willing to pay for it. I asked the rep if he was getting hammered by complaints about nMP delays, and assured him I wasn't calling to complain. I kept the conversation very low key. He told me he usually deals in mobile products, and I was actually the first Mac Pro order he had personally dealt with. He changed my shipping method to Next Day Shipping at no charge. I do think it's odd that different folks have different outcomes when they call about their orders...and my guess is that it's either up to the discretion of the rep, or as you suggest, they are given an allotment of upgrades. Looking forward to hearing how you like yours!

 

[Stageshoot]

Bit Miffed when I walked into

KRCS (Apple Reseller) in Derby UK today to find they had Stock units in store and avaialble for purchase.

Taking the mick a bit that resellers are getting retail stock but the local apple stores are not and the Dec 19th Orders are nowhere near fullfilled.

Really think this lauch has been messed up badly.

 

[NeonHeatDisease]

Bit Miffed when I walked into

KRCS (Apple Reseller) in Derby UK today to find they had Stock units in store and avaialble for purchase.

Taking the mick a bit that resellers are getting retail stock but the local apple stores are not and the Dec 19th Orders are nowhere near fullfilled.

Really think this lauch has been messed up badly.

Couldn't agree more. Youd think theyd cater to their high end customers at least a little bit. Nope.

 

[analog guy]

Can’t remember where now (or how credible it was), but I saw an estimate a while back that they had production capability of 8-10K a month.

That would place the spreadsheet as <1%.

But kudos for making me literally LOL at the idea Apple has received ~300 orders.

aw, man....i was going to guess 60% from the choices he gave us.

;-)