LoLz. Very good!
With hindsight, as well as a "Payment authorised date" column, I'd have included a "Phoned Customer Services date" column, just to see whether there is a correlation between those who phoned up to ask/complain about their order and the timing of shipment.
No correlation for me. Had email from Customer Services yesterday saying I would see dispatch 'imminently' but still no movement. Meanwhile, three later orders have gone into prep for shipment.
*sigh*
Best wishes
Rob