Is Twitter their preferred method of contact? Perhaps email or some other means?
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The iOS 9 Content Blocker thread
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I haven't gotten any reply from email either. Purify answers questions on their feed. But for some reason, mine get ignored while others get answered.
Tweet how great Purify is and you should have a retweet in no time!
Their support, in my experience, is lacking.
If it keeps up, he isn't going to like the negative exposure that will be forth coming. Another member here had the same problem until earlier this evening, when he finally got a reply, when Purify saw he was about to unleash more negative tweets.
I don't think he understands how customer service functions. It's a great ad blocker, but CS is lacking.
Yeah, some developers haven't learned how powerful word of mouth can be.
Could it be that some developers are basically just developers and aren't some company with different employees specializing in different things?
That could be. But, I feel that development doesn't just stop at release time - there's also maintenance after the fact and that includes taking care of customers. Just my opinion, though.
I recognize that that is often the case. In this instance, he has gone out of his way to promote how much Purify cares about the customer and how they have great customer support.
I didn't get ignored by Dean (developer of Crystal) or several other content blocker developers. I also have a good track record of getting replies from much larger companies and corporations.
If that's the case, he may want to remove the "best-in-class" and "it doesn't get better" customer service mission statement from his App description.
Attachments
Tried to get the text away e-planning.net ad
This is the link. You know how to make a rule for that
http://ads.e-planning.net/ei/3/1552a/Home/Header?it=i&rnd=$RANDOM
That ad is already blocked, what you're seeing is the placeholder. What you need to do is find out the class or ID of the placeholder and use a CSS rule to hide it (css-hide). I don't have a desktop machine or a way to find the class or ID of that placeholder.
He can strive for it and perhaps succeed in many cases but not all in the timeframe that they expect. I mean could end up being bad service, but could be good but just not perfect as many things are.
I think they are kinda busy trying to keep up with the updates.
Hm. I have really no idea but disabling classic adblocker in safari blocker kills it too
Are you sure you aren't Peter La Fleur, from the movie Dodgeball?
Peter La Fleur: I found that if you have a goal, that you might not reach it. But if you don't have one, then you are never disappointed. And I gotta tell ya... it feels phenomenal.
Long term these all will be a work in progress and who response the best will come out on top.
Simply providing a reasonable/realistic potential alternative to some other ones that might be possible but could be more along the lines of jumping to conclusions.
I was able to take advantage of the 14 day refund for Purify, so that I could buy it (again) at the lower price. I told Apple exactly why I wanted a refund. If the new update was here already, I would have felt better about the $3.99. Paying $0.99 feels much better for what the app is at this moment.
Thank you Apple for the great support.
Thank you Apple for the great support.
Good that they allowed you to do that. I purchased an app that went on a short sale only days before they decided to offer it for free for a few days out of nowhere. Apple wouldn't give me a refund for it and allow me to get it for free and basically told me to contact the developer who got back to me but didn't offer anything aside from basically implying "tough luck" using nice phrasing.
That stinks. Overall, I have been very pleased with Apple's customer service.
Hopefully, next time you will have a better experience in that regard.
Yeah they are usually quite good. But once in a while even they have hiccups.