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The merged "will Apple swap / exchange my band?" thread
- Thread starter charlituna
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This is solely because supply is so limited, that they have little actual goods to work with. I'd sit tight a few weeks and when stock is suitably on hand, this process won't seem so crazy.
They should have just created a new order for the new band. Then when the new band arrives you mail back the one you don't want. They will credit the difference.
I wouldn't be surprised if you could also return ANY band with ANY band order within 14 days. They would just credit the difference.
I wouldn't be surprised if you could also return ANY band with ANY band order within 14 days. They would just credit the difference.
This is most likely the case. Once they have ample supply, they'll do it as advertised (sending you a new band and a box to return the old band).
yes i agree, but still confused on why send a new watch with the same buckle I am returning.
I am going to cancel the swap and try again on 5/7, right before the 14 day window closes and see what they say then. Give them time to figure this out. I think I was literally the first one to try this.
Most likely this is a training issue. I called the other day to apply a GC to a pending order and I had to tell the guy how to do it.
Did you order the classic buckle because it was in the first wave with the intention of swapping the band?
Exchanging White Sport Band at Apple Stores
Hi. I know there was a huge thread regarding the topic of exchanging bands at Apple Stores. Unfortunately, I haven't been able to find it again. Could someone please link it here?
Or, does anyone know if it's possible to exchange the white sports band that came with a Apple Watch Sport for a black sport band (I know that theoretically Apple doesn't allow this, but oftentimes Apple is quite lenient)? What about exchanging a white sport band that came with a SS Watch? Thanks
Hi. I know there was a huge thread regarding the topic of exchanging bands at Apple Stores. Unfortunately, I haven't been able to find it again. Could someone please link it here?
Or, does anyone know if it's possible to exchange the white sports band that came with a Apple Watch Sport for a black sport band (I know that theoretically Apple doesn't allow this, but oftentimes Apple is quite lenient)? What about exchanging a white sport band that came with a SS Watch? Thanks
Apple Band Exchange Program
So apple has this band exchange program which is great... well unless you ordered your watch using a Gift Card.... I just called to exchange my white band I swore I ordered the 42mm stainless steel with black sports band well I guess I accidentally ordered with white. So called to get the black... But lady tells me since I ordered using a Gift Card I am not eligible for the Band Exchange Program.
So apple has this band exchange program which is great... well unless you ordered your watch using a Gift Card.... I just called to exchange my white band I swore I ordered the 42mm stainless steel with black sports band well I guess I accidentally ordered with white. So called to get the black... But lady tells me since I ordered using a Gift Card I am not eligible for the Band Exchange Program.
Do you not have a credit or debit card? They need it to charge you in case you don't return the band. If so, that's the real issue.
The default must be to use the same card you ordered with to charge for the replacement band?
They will likely throw out Paypal users too since Apple wouldn't be able to authorize an extra charge directly with them. They would have to send you to a webpage.
They will likely throw out Paypal users too since Apple wouldn't be able to authorize an extra charge directly with them. They would have to send you to a webpage.
If you don't have a credit card for them to use for a security charge, I'd just walk into an Apple store to make the exchange.
Then I'd ask for the manager in the Apple store and explain the credit card catch-22.
The rub with that is - I'm not sure that the stores are getting stock of any bands yet. (they certainly aren't getting the watches - likely not until June).
Apple Band Exchange Program Details?
I ordered the 38MM Stainless Steel with Classic Leather Buckle. I really am not a fan and would like to get the Milanese Loop.
Question is, the Milanese Loop is back-ordered until May. By calling and doing the exchange program, will I receive my Milanese Loop faster or will it ship at the same time as if I just ordered it through the online store?
Reason I ask, is if it the same time then I will just keep the classic buckle and order the Milanese Loop. If it will ship faster, I will do the exchange and buy the classic leather buckle if I decide I want one, one they are readily available.
I ordered the 38MM Stainless Steel with Classic Leather Buckle. I really am not a fan and would like to get the Milanese Loop.
Question is, the Milanese Loop is back-ordered until May. By calling and doing the exchange program, will I receive my Milanese Loop faster or will it ship at the same time as if I just ordered it through the online store?
Reason I ask, is if it the same time then I will just keep the classic buckle and order the Milanese Loop. If it will ship faster, I will do the exchange and buy the classic leather buckle if I decide I want one, one they are readily available.
I think this got lost since I posted it so late last night. Anyone know about the swapping situation?
A Alexandra from Apple Online Store Executive Relations just called me and pretty much told me I'm SOL that only option is to return the entire watch place a new order and wait until July.
I am confused about that too. If it were me, I'd call back and ask to speak with a supervisor.