Are you sending it off to get fixed or some location nearby?Filing a claim with care + was a absolute nightmare.
My Fold 4 screen broke on its own, and I had to fight like hell to get it fixed. I live in Hawaii, and the Indian call center reps repeatedly told me that I was only covered in the United States, and then hanging up on me.
I had to start sending emails to the CEO to get any motion.
At this stage... Samsung might give you a Fold 5 and do you have insurance for it?