EE order cancellation and re-order
I placed an order for an iPhone 11 Pro 256GB Gold with EE on pre order day 13th September, passed the credit check and all was going well for delivery on 20th.
Then I realised there was a problem applying the myunidays code (20% discount on the contract) and called them up to see if they could apply it retrospectively.
They were very helpful over the phone but said they’d have to cancel the order and re order it. I was a bit worried about being re credit checked but there was no mention of this (they cancelled the order and placed new order immediately, so I don’t think they did a second credit check).
The other concern was about delivery dates. They said the model I’m after was available for launch day delivery.
I went ahead with the order, and they confirmed that it had gone through, the Unidays discount was applied, and that it would be delivered to store on Friday. They said the upfront payment was added to the first bill and the upfront payment from the first order would be credited to that bill, so I didn’t have to pay anything else upfront.
I got a text immediately after placing the order to confirm it but the tracking doesn’t appear to work. I was also concerned about the lack of a confirmation email. The advisor confirmed it had definitely all gone through though, and pinged me her work email address should there be any issues. I did email them back and was given some sort of order number, but it doesn’t work on the order tracker.
I know it’s silly but I still have an element of fear this will backfire but everything does seem to be in order. I was very worried about the credit check to get on EE but they didn’t even mention that at all, which makes me think it’s a non-issue. They also said as regards the confirmation email that if it’s gone via SMS they don’t always email as well.
Ultimately this is a huge discount across the 24 month contract and was the right thing to do, although if it somehow backfires I will be devastated. Anyone else only had SMS confirmation not email? Obviously this was all done over the phone and immediately, so perhaps the system is different.