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iPad Pro Unresponsive screen ipad pro 12.9 2nd gen
- Thread starter manyelski
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lol..what you said made no sense at all...if they couldnt reproduce the issue therefore they couldnt confirm anything you stated their theory(guessing) the reset the ipad... you do know that you can have a hardware issue but your test doesnt show any issues correct?
It’s nice to know my post made you laugh out loud 
I’ll try to be more clear then. They reset everything when they received the device as a standard practice, then afterwards they didn’t experience the error. As I stated later however, the error is now reoccuring on my device.
As for the hardware part, I’m not an expert on how they measure these things but you’re probably right that hardware issues might be hard to detect. They simply stated in their letter that my iPad met their standards for a functioning device.
Just out of curiosity, if they can’t detect hardware issues then who can? I mean they’re the manufacturer of these devices.
I’ll try to be more clear then. They reset everything when they received the device as a standard practice, then afterwards they didn’t experience the error. As I stated later however, the error is now reoccuring on my device.
As for the hardware part, I’m not an expert on how they measure these things but you’re probably right that hardware issues might be hard to detect. They simply stated in their letter that my iPad met their standards for a functioning device.
Just out of curiosity, if they can’t detect hardware issues then who can? I mean they’re the manufacturer of these devices.
So I think I may have the same issues? It's happened twice now in a span of a week. I would be using my iPad, when all of the sudden the whole device freezes. I can't go to the home screen, can't turn it off. Funnily enough, Notability still recognizes my Apple Pencil. After around two or three minutes, the screen turns off, and I have to unlock it again. I luckily recorded all of it in case I need to bring this up to Apple. Really contemplating on whether I should return this or not.
I'm returning the iPad Pro. Got the 2018 model 128GB variant for little under $350 shipped with that eBay sale yesterday. Just sad as to how Apple is handling its "premium" devices like the iPad Pro's and MacBook Pro's.
Yeah, this is definitely frustrating as hell. My replacement iPad was fine for a few weeks and now it’s starting to do the same thing my original did, just not as bad... yet. It’s already starting to miss keys as I type on the onscreen keyboard which is extremely annoying.
Interestingly, when it stops responding, changing the angle by tilting the iPad slightly towards or away from me will usually cause it to start working again. Perhaps a sensor isn’t reading correctly. I don’t know... I give up. Makes zero sense to me what’s happening.
Interestingly, when it stops responding, changing the angle by tilting the iPad slightly towards or away from me will usually cause it to start working again. Perhaps a sensor isn’t reading correctly. I don’t know... I give up. Makes zero sense to me what’s happening.
Same. On my 3rd replacement and this one is doing it too. Wtf? I’m selling it on eBay this weekend.
My 12.9 series 2 has had this issue for a while also.
I reckon it starts to creep in as the the temperature of the device increases.
It does not get uncomfortably or unusually hot though.
It occurs with stylus and finger contact.
I have used a glass screen protector since new.
m
I reckon it starts to creep in as the the temperature of the device increases.
It does not get uncomfortably or unusually hot though.
It occurs with stylus and finger contact.
I have used a glass screen protector since new.
m
Mine has started thus issue too. However only becomes unresponsive at certain angles. Like tilting the iPad at about 20-30 degrees.
The angle does have something to do with it on mine too. Changing the angle will cause it to become responsive again.
For example, when docked in the Smart Keyboard and it becomes unresponsive, tilting the iPad forward slightly causes it to start working again. Same thing when holding it.
This is so bizarre.
It’s usually fine when laying flat. I’m starting to think it’s something to do with a sensor. I’m using my 9.7 iPad Pro as I type this and I’ve never had a problem with it and it’s super responsive. Something definitely wrong with the 12.9.
I got this on my 2017 iPad Pro 12.9 inch a few month after I got it. Since this unresponsive screen has been with me everyday.
I wrote somewhere here that turning off the multitouch gestures will help on the problem and so I did.
In my case, it has worked perfectly fine. Same usage as before without the problem at all so it might be software after all of what I see. If you have the problem then try to turn off the multitouch gestures to see if the problem will continue.
I wrote somewhere here that turning off the multitouch gestures will help on the problem and so I did.
In my case, it has worked perfectly fine. Same usage as before without the problem at all so it might be software after all of what I see. If you have the problem then try to turn off the multitouch gestures to see if the problem will continue.
It continues, but somehow less. My theory is that if there is a problem with the touch screen, having multi touch gestures enabled will multiply the instances in which imprecisions in touch tracking will cause problems and be noticeable. Therefore, I don't think disabling gestures solves the issues but makes them less noticeable. Perhaps, for people who are experiencing this problem in a less severe form, this is enough to solve it. In my case, i still experience it quite often.
Really nice solution to this issue! My 10.5 Pro is just beginning to have this issue, but then I realized that the screen is particularly dirty. Good job, well said!
Wow! All of these stories of nonresponsive touches has me really concerned.
Recently, I sold my excellent 10.5" pro and was considering getting the 12.9 2nd edition (used). For me, the larger screen became more appealing. However, with the touch problem being not only present, but also, unrectified, I am not getting one.
Perhaps, at the Apple stores, the Genuises don't have a solution and are waiting for word on how to fix the problem? Hopefully, it's a software bug and Apple fixes it.
Soon (I believe), they will introduce new iPads and they better get them right.
Recently, I sold my excellent 10.5" pro and was considering getting the 12.9 2nd edition (used). For me, the larger screen became more appealing. However, with the touch problem being not only present, but also, unrectified, I am not getting one.
Perhaps, at the Apple stores, the Genuises don't have a solution and are waiting for word on how to fix the problem? Hopefully, it's a software bug and Apple fixes it.
Soon (I believe), they will introduce new iPads and they better get them right.
Im calling tomorrow to the customer service and ask them to give an explanation to this issue and when we can expect it to be fixed. Im sure it is not a hardware problem, because so many people have it and new replacement devices start behaving the same way. Surely they already have heard about it many times and have some sort of answer.
My ipp 12,9” 2nd gen becomes unresponsive from time to time and especially when charging it. However, when it is unresponsive it reacts to the pencil as normal but not reacts to my fingers at all.
My ipp 12,9” 2nd gen becomes unresponsive from time to time and especially when charging it. However, when it is unresponsive it reacts to the pencil as normal but not reacts to my fingers at all.