Im calling tomorrow to the customer service and ask them to give an explanation to this issue and when we can expect it to be fixed. Im sure it is not a hardware problem, because so many people have it and new replacement devices start behaving the same way. Surely they already have heard about it many times and have some sort of answer.
My ipp 12,9” 2nd gen becomes unresponsive from time to time and especially when charging it. However, when it is unresponsive it reacts to the pencil as normal but not reacts to my fingers at all.