The 16TB kit is one of those backorder SKUs that will happily take your money with no projected delivery date. It is crazy that Polysoft is letting those SKUs process as full charges since like you said, the chips themselves do not yet seem to be attainable by integrators in usable quantities.
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Upgrading Mac Studio storage
- Thread starter gilles_polysoft
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It's pretty sad to see them taking a big reputational hit on this mess, it looks like they were a good repair company prior to this. But those reviews seem to confirm that there have been people waiting for months now without an update or product, not just the September and October orders discussed recently.
I just want to point out that people have been waiting far longer than September for some of these orders, and not just from the aforementioned Google reviews. Anyone in the "3rd batch" as they were calling it that didn't get an M2 or M4 delivery could have been an order from as far back as May, I believe.
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Let me fix that: but I can see this being one of those things Apple does extremely well, i.e., protecting their business.
That would be a bit strange, but hey — believe what you want.
Unfortunately (or maybe fortunately?), I’m just another customer still waiting for my order like many others here. I’m one of those trying to stay hopeful rather than creating an account just to call for chaos two weeks in.
I totally respect people wanting to take precautions — chargebacks, official reports, etc. — everyone has their own threshold for trust. But personally, I still think giving it a bit more time might help avoid unnecessary steps if things are genuinely just delayed.
i'm telling you, you won't get your order. The list is piling up and the fact they are accepting orders while old ones aren't even shipped is a huge red flag for an upcoming bankruptcy. I really hope you get your order, but your luck is running out by the day.
That's what I did TBH. I have an OWC Ultra Envoy, its sitting behind my studio, not even noticable. My initial speed tests showed it as fast as the internal storage.
I'm not knocking anyone who wanted, or has upgraded their internal storage, but I wasn't comfortable about the risk, that risk was my messing up my shiny new Studio, who knew the risk was not doing the upgrade but the purchase process
From what I can tell, the three previous batches have been delivered — slowly and without perfect communication, but they did go out.
Honestly, this feels like your average French craft production timeline: take the estimate, then add delays for daily workload, holidays, long weekends ("ponts"), and of course, a bit of strike time — classic 🇫🇷😅
More seriously, I understand the concern, especially with new orders being accepted while older ones are still pending. But so far, it seems more like an overwhelmed small business than a bankruptcy in progress. I’m still hopeful — though I agree, clearer updates would help everyone.
I understand the patience and trust that some people still have. But personally, I no longer have it, especially when it comes to my business and the amount of time I’m wasting dealing with all of this. There’s no excuse.
Yesterday I filed a complaint through SignalConso, and I encourage everyone to do the same, as this is a very serious matter considering the number of orders people have placed. According to SignalConso, they have up to two months to respond. If they don’t, I understand that a fraud investigation commission will intervene.
Those who want to keep waiting, that’s fine, but I’m not willing to sit around wondering if I’ll ever receive my order. For their own good, they should offer refunds to everyone who wants to cancel their order.
And if they’re truly overwhelmed, they shouldn’t be accepting more orders, like any other responsible company would.
Even if the company were to go bankrupt, what they’re doing is still very serious under European law, and we have plenty of protections in such cases, especially since the person behind it is known. Today I will go to the police to file a report to see if I can recover the money in some way. My bank requires me to file a complaint first due to a possible scam.
Yesterday I filed a complaint through SignalConso, and I encourage everyone to do the same, as this is a very serious matter considering the number of orders people have placed. According to SignalConso, they have up to two months to respond. If they don’t, I understand that a fraud investigation commission will intervene.
Those who want to keep waiting, that’s fine, but I’m not willing to sit around wondering if I’ll ever receive my order. For their own good, they should offer refunds to everyone who wants to cancel their order.
And if they’re truly overwhelmed, they shouldn’t be accepting more orders, like any other responsible company would.
Even if the company were to go bankrupt, what they’re doing is still very serious under European law, and we have plenty of protections in such cases, especially since the person behind it is known. Today I will go to the police to file a report to see if I can recover the money in some way. My bank requires me to file a complaint first due to a possible scam.
Again, this is not accurate. M2, M3 and M4 drive kits from the 3rd batch did not ship at all. If you go by what kits people are reporting that they ordered from the spreadsheet and what the current order counts reveal, then that was probably almost all of the 3rd batch that did not ship. It seems that literally nothing has shipped since July. Consult the older status updates to confirm:
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I hope for everyone involved that you end up being right, but let's be completely honest about how far back this problem actually extends. Months of nothing shipping, and communication and detail on shipments has only gotten worse, not better.
It really is just as simple as this. They have had months to correct their course but just keep taking orders while older ones go unfulfilled with zero communication.
Running totals for sold stock from the "new" batch as of 30 October morning, determined from store stock:
M4 8TB: 5 sold (35 in stock, 2 sold since yesterday) = 4162.50 EUR
M3 16TB: 1 sold (self-reported by adriaolea, currently working to reverse payment) = 2359.00 EUR
M3 8TB: 3 sold (8 in stock, 1 sold since yesterday) = 2497.50 EUR
M1 2TB: 1 sold (out of stock) = 332.50 EUR
Total: 9351.50 EUR
M4 8TB: 5 sold (35 in stock, 2 sold since yesterday) = 4162.50 EUR
M3 16TB: 1 sold (self-reported by adriaolea, currently working to reverse payment) = 2359.00 EUR
M3 8TB: 3 sold (8 in stock, 1 sold since yesterday) = 2497.50 EUR
M1 2TB: 1 sold (out of stock) = 332.50 EUR
Total: 9351.50 EUR
Hello guys as you can see from the screenshot I order my Studio Drive M2 2TB on 10 June 2025. I kept e-mailing @gilles_polysoft for updates and got no response in the first few months.
Then I got a reply on 09/16/2025 00:21:11 from Gilles, see screenshot below
Of course, he hasn't replied to any of my recent emails, and judging by past experiences, the October 25 deadline won't be met and will probably be pushed back yet again.
Everyone can draw their own conclusions, but it definitely doesn't look good.
It would be fantastic if by coincidence, someone in the thread happened to live in France and was possible for that person to visit the store and see if anyone is really there.
wow this is that long!
on page 19 or so, some one posted a website to report a company. i would go that way man, its waaaay to long.
Did you pay with credit card for the order, and in which country? I think in most countries you can start a chargeback with your card company well beyond the usual time limits if it is concerning merchandise that was never received.
This is the link for the agency in France to file a report with, but you will probably have much faster results from starting a chargeback with your card company, when I did it with mine I had the charged amount returned immediately while they have the investigation progressing.
Step 1 of 5 - Report a shopping site - SignalConso
Signaler un problème à l'entreprise en toute transparence avec la répression des fraudes
Did you pay with credit card for the order, and in which country? I think in most countries you can start a chargeback with your card company well beyond the usual time limits if it is concerning merchandise that was never received.
This is the link for the agency in France to file a report with, but you will probably have much faster results from starting a chargeback with your card company, when I did it with mine I had the charged amount returned immediately while they have the investigation progressing.
Step 1 of 5 - Report a shopping site - SignalConso
Signaler un problème à l'entreprise en toute transparence avec la répression des fraudessignal.conso.gouv.fr
No, unfortunately not with a credit card a mistake I won't make again. I paid with iDeal here in the Netherlands, which is a European payment method, and there isn't really a solid solution for chargebacks. I've already requested an investigation from my bank for a refund, but hey also haven't gotten back to me yet.
Thanks for the suggestions, though. I'll look further into what my options are
After a couple of hours of searching, I managed to get in touch with a woman who lives near the store and who took her computer there for repairs a year ago. I was able to convince her to stop by this evening to see if he is around or if he has left any message on the door.
On the other hand, I contacted a web developer who worked for Polysoft; I believe he is his brother. I also found the name of his mother, but I haven’t been able to find any contact information to ask her directly if she knows anything.
As soon as I know something, I’ll let you know here.
On the other hand, I contacted a web developer who worked for Polysoft; I believe he is his brother. I also found the name of his mother, but I haven’t been able to find any contact information to ask her directly if she knows anything.
As soon as I know something, I’ll let you know here.
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On one hand, I really commend your investigative skills and the time you invested into this.
On the other hand, this feels like it is going into a direction that makes me feel quite uncomfortable bordering doxing or stalking.
@gilles_polysoft come on mate, we just want an honest update. Are you doing alright? Are there some issues?
We’re talking about a company that has possibly scammed over €100,000 with all the orders. I’m certainly not going to sit idly by waiting for this man to respond. This is very serious. The problems started months ago, and Gilles still has the website open, taking new orders. Either he returns the money, or obviously there will be legal consequences. If anyone else wants to help, go ahead; otherwise, I recommend not wasting your time waiting for him to respond.
I understand where the frustration is coming from — I’m waiting for my own order as well, and yes, the lack of updates is a serious issue.
That said, I agree with @KlingmannMusic: we have to be careful not to cross the line into personal territory. While I respect the effort @adriaolea has put into trying to find answers, some of these steps feel based on assumptions rather than facts — and I think they’re driven mostly by the silence from Polysoft @gilles_polysoft .
It’s fair to be concerned, and it's fair to escalate through proper legal or consumer protection channels if needed. But without clear proof of wrongdoing, we’re still speculating — and speculation under pressure can quickly turn unfair.
Again, this seems to be a small-scale, craft-based company — which often means delays, especially when overwhelmed. That doesn’t excuse the lack of transparency, but it might explain it. Personally, I believe that clearer, more frequent communication — even just a short weekly post — would go a long way in preventing this kind of tension.
Let’s give it a bit more time before jumping to conclusions. If things don’t improve soon, there are formal ways to act — but until then, I think staying calm and respectful helps everyone.
That said, I agree with @KlingmannMusic: we have to be careful not to cross the line into personal territory. While I respect the effort @adriaolea has put into trying to find answers, some of these steps feel based on assumptions rather than facts — and I think they’re driven mostly by the silence from Polysoft @gilles_polysoft .
It’s fair to be concerned, and it's fair to escalate through proper legal or consumer protection channels if needed. But without clear proof of wrongdoing, we’re still speculating — and speculation under pressure can quickly turn unfair.
Again, this seems to be a small-scale, craft-based company — which often means delays, especially when overwhelmed. That doesn’t excuse the lack of transparency, but it might explain it. Personally, I believe that clearer, more frequent communication — even just a short weekly post — would go a long way in preventing this kind of tension.
Let’s give it a bit more time before jumping to conclusions. If things don’t improve soon, there are formal ways to act — but until then, I think staying calm and respectful helps everyone.
I want to clarify that I am being respectful. The message I sent was only to ask about @gilles_polysoft , to know if something happened to him. I am not being disrespectful to anyone else. The only action I have taken is to notify Gilles that I am considering legal measures to recover the money.
At this point, the lack of communication is neither acceptable nor tolerable. I understand he does not work alone, so how is it possible that no one else in the company responds? How is it possible that, if something has happened, they continue to accept new orders?
It seems evident to me that this is a case of fraud, no matter how small the company may be. I have just contacted the bank, and they have asked the other bank to return the transfer. If the money is not returned within 15 days, it will mean the refund has been refused.
At this point, the lack of communication is neither acceptable nor tolerable. I understand he does not work alone, so how is it possible that no one else in the company responds? How is it possible that, if something has happened, they continue to accept new orders?
It seems evident to me that this is a case of fraud, no matter how small the company may be. I have just contacted the bank, and they have asked the other bank to return the transfer. If the money is not returned within 15 days, it will mean the refund has been refused.
Running totals for sold stock from the "new" late October batch as of 31 October morning, as of the time of this post:
M4 8TB: 5 sold (35 in stock, 0 sold since yesterday) = 4162.50 EUR
M4 4TB: 1 sold (4 in stock, 1 sold since yesterday) = 640.83 EUR
M3 16TB: 1 sold (self-reported by adriaolea) = 2359.00 EUR
M3 8TB: 4 sold (7 in stock, 1 sold since yesterday) = 3330.00 EUR
M1 2TB: 1 sold (now out of stock) = 332.50 EUR
Total: 10,824.83 EUR, plus any orders charged for out of stock or backorder SKUs that cannot be determined externally.
M4 8TB: 5 sold (35 in stock, 0 sold since yesterday) = 4162.50 EUR
M4 4TB: 1 sold (4 in stock, 1 sold since yesterday) = 640.83 EUR
M3 16TB: 1 sold (self-reported by adriaolea) = 2359.00 EUR
M3 8TB: 4 sold (7 in stock, 1 sold since yesterday) = 3330.00 EUR
M1 2TB: 1 sold (now out of stock) = 332.50 EUR
Total: 10,824.83 EUR, plus any orders charged for out of stock or backorder SKUs that cannot be determined externally.
This is one of the parts I really wish we had more information on. It doesn't look like Polysoft is a one person shop based on what I have read, including some public statements from Gilles. Why is it that no one from the company is handling any communications with customers? If the physical store has been closed for some time now, what does that mean for the repair side of the business and the other employees?
Even just having one person dedicated to responding to customers on time would probably have been enough to get most people to stick with their pending orders if they don't have a time sensitivity to getting their drive upgrades, no?
I would say that if "something happened" to the company, I could understand how maybe the website would automatically accept orders until items ran out of stock, that kind of thing could just happen on "autopilot" if no one was minding the store. But that's not what has happened, we have seen the stock counts get replenished at least twice in the last month alone. So it seems that someone is taking intentional steps to keep orders coming in.
Recent google reviews are brutal and its not a good indicator. People ordering the products, but having absolutely zero contact. One of the more recent reviews stated he's going to contact the police at this point
It seems that the pressure worked. Gilles has refunded my money. I’m sorry for pushing things this far, but I hope that from now on he tries to handle things differently. If he truly can’t meet deadlines, for the sake of your business and your mental health, you should stop accepting orders and refund the money when you can’t fulfill them. Or simply hire someone to handle communication or some extra help with the workload.
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