My wife ordered a 13 Pro (Sierra Blue) from the local Apple Store today (yay!) for delivery.
The delivery window was like... 10:30 - 12:30. It didn't say "out for delivery" until 12:36.
Then it said delivered... no phone. We don't know where it is.
We called up Apple and the first rep we spoke to told us to (of all things) call UBER? (Do they even use Uber as a delivery service?) Guy didn't even give us a number to call, nor a reference ID or anything. Super confusing experience. Annoyed, we asked to speak to a manager. He was much more helpful, we ended up getting transferred to a sales rep after him and they gave us back the $9 delivery fee (which is nice I suppose), and opened a "Shipping Investigation" on the issue. We may not hear anything until
Wednesday at this point she said. :\
Has anyone else had something like this happen? I would have thought delivery would want to check the purchaser's ID before handing the phone over, like at the store itself.
Has anyone else had issues with scheduled, from-store delivery? Obviously we're kinda... annoyed/stressed right now. Like, if Uber/DoorDash screws up the worst case is we re-order a burrito or whatever. This is a little bigger than that. :\