Sorry its not working for you. Its working great for me and see all the phones/watches and even the boxes to ship back the old devices. One thing I have noticed is the iPhone app seems to show more details than the web app. For example the iPhone app shows all my shipments but web app only shows two devices. May try that.I have had an account for over twenty years now and sadly that’s not how it’s working this year. Many of us with accounts are still not seeing anything.