So after spending an hour and 20 minutes with the rep here is the scoop which I’m sure most of you all of you know
The systems at T-Mobile is overloaded with new pre-orders and inventory stock incoming and depleted before the system can update correctly.
He said once you get a CC charge a phone has been set aside for assignment to your account. If you got a UPS notification phone is assigned to your account and is staged on the outbound cart for UPS.
He said tonight roughly 700,000 phones are going out on the trucks and planes to be delivered on or slightly before the 20th. He also said dates are improving for phones since Apple is sending out more stock.
If a credit card issue happens that system is working correctly and you should get a contact T-Mobile email or text.
UPS is having the same issues with tracking a etc.
So I hope this helps a little