Other Verizon iPhone 14/ 14 Plus/ 14 Pro & 14 Pro Max, Pre-order & Tracking Thread

[HLyons]

I’m getting a little anxious. I signed up as a new customer with a trade in last Friday, ordered a 256 GB space black pro. Credit check ran through fine. On Saturday I got a notice I need to take more steps by 9/13, and a rep told me I needed to send a copy of my ID and a recent utility bill to their fraud department to verify my identity. I did that on Saturday, and on Sunday got an email saying my order was approved.

However my order status page still gives me the “take more action by 9/13” message and there are two orders with the same order number and items, one on hold and one not on hold. I spoke with a port rep and he said fraud did clear my account, but so far no movement on anything, and no incoming packages showing in UPS or FedEx. Has anyone had this experience before?

Based on how long its taking for them just to update the site (as an example my 2nd phone is showing on the way on UPS's site but on VZW sites they dont even have the tracking number listed like my wife's). I think you'll be ok. Their site clearly is having issues updating (or the humans that need to enter the information).

 

[jamezr]

^ Finally called after posting that because my spidey senses were going off. Verizon claimed the order was 'stuck waiting for payment' even though I clearly marked to just bill it to the account.

Getting it canceled now. Probably the last time I trust ordering through them. I wonder if the skies are bluer at AT&T these days -- $1k trade in for porting sounds nice........

This has happened to my on just about all carriers. This is why I only order through Apple every year.

 

[HLyons]

You're not alone, I have the same issue. Not super worried. Many of these issues go away once your bill gets generated. If these won't, I'm sure VZW can fix it.

I have 2 charges on the same day for what looks like both phones individually and then another charge for both together. All 3 charges still showing pending

 

[campingsk8er]

Ok, FINALLY some movement. "On the way". Last scan was in Philly at 12:54PM, on its way to Denver, CO. iPhone 14 Pro Max, 512GB Deep Purple. Says delivery by 7PM tomorrow. Now I can breath.

 

[HLyons]

UPS emailed me about both shipments getting here tomorrow

 

[jwreddy]

Ordered on 9/9 at around 9:30am PST and Verizon portal showed the expected ship date to be 9/16. Tracking was sent out around 3am last night and it looks like it is on the move from Philadelphia to here in Seattle. Arrival is expected tomorrow on 9/16 by 7pm.

Although, I paid upfront and Verizon has yet to charge my Amex CC.

Pre-ordered also on 9/9 at 5:20am with Apple and also have another Silver Pro 256GB showing up tomorrow but ultimately will be returning to Apple because Verizon offered a better deal for trade-in. Caught the deal after I had placed the order and don’t want to have to contact customer service to reverse it.

This is my first year pre-ordering a phone via Verizon as I had previously got them at Apple on launch day. (Ex Fruit Stand employee)

 

[iphone1027]

Mine says delivered tomorrow but last scan was a origin scan in San Bernardino on 9/13

Same here.

 

[c0LdFire]

This has happened to my on just about all carriers. This is why I only order through Apple every year.

Yeah, I originally tried to order from Apple but their website kept crapping out until ship dates slipped by a week. "Screw it", I thought, "Verizon's deal is the same $800 if I don't upgrade again quickly & they still show 9/16!".

Lesson learned, still temped to switch to AT&T out of spite :|

 

[jamezr]

Yeah, I originally tried to order from Apple but their website kept crapping out until ship dates slipped by a week. "Screw it", I thought, "Verizon's deal is the same $800 if I don't upgrade again quickly & they still show 9/16!".

Lesson learned, still temped to switch to AT&T out of spite :|

Oh I get it completely.....some bad customer servcie issues and I left VZW for TMO a few years ago. Then TMO had a secuity breach and my identity information was leaked. But TMO didn't tell anyone for a few months so i went to AT&T.
But came to VZW for the coverage in areas in the mountains i hike and 4x4 in. But I have had every carrier drop the ball on iPhones in the past that lead me to miss release day. So i just started ordering from Apple instead.

 

[Kvvvn]

Anyone try authorizing release via doorbell camera before?

 

[TitsLegendary]

Finally got a shipping update on two silvers this morning too. The only small concerning thing is both phones are tied to a single tracking number and the weight in the shipping details is 3lbs. I believe 3lbs is only for one iPhone? My guess is they just entered the weight wrong, but even then I’m hoping UPS doesn’t reject delivery because of it.

3 lbs is 2 phones. Even if it wasn't, UPS would never reject delivery because of an incorrect weight from Apple.

 

[Supermallet]

Based on how long its taking for them just to update the site (as an example my 2nd phone is showing on the way on UPS's site but on VZW sites they dont even have the tracking number listed like my wife's). I think you'll be ok. Their site clearly is having issues updating (or the humans that need to enter the information).

Yeah, it's amazing how their systems appear to be so disconnected.

 

[Bro KV]

Anyone try authorizing release via doorbell camera before?

Yup, say your sick with Covid inside and give the verbal release. They won’t question it.

 

[coolbreeze2]

Although I am not ordering this year, I can console the Verizon orderers based on my past experience ordering at launch. Verizon most often arrived at my home the same day as Apple orderers arrived at their homes.

 

[yungskeeme]

Mine says delivered tomorrow but last scan was a origin scan in San Bernardino on 9/13

Same here but mine says the scan was on 9/12. Also next day air so probably see movement tonight

 

[jamezr]

Yup, say your sick with Covid inside and give the verbal release. They won’t question it.

and cough a little while you're at it

 

[skergirl2319]

FINALLY this afternoon I got tracking info for my silver pro max! No email mind you but it’s updated in the Verizon system and is now in UPS app. Lord have mercy…this process is something else lol! 🤪

 

[SuperZay'N]

Origin scan i California and just departed from California 😂

 

[n4uaj]

Well mine just left KY. All it gotta do is hop over TN and land at CLT unless it's on a truck coming up and over the mountains but it's still on track for tomorrow 🤗

 

[JoeyFreeman]

Mine says estimated delivery 9/30. I charged it to my account, but I can’t see the receipt and the payment amount says $0. I called Verizon and they can see the same thing in the system so hopefully there is no issues and ships when it’s suppose to.

 

[DrHazmat11]

For those who’ve had silvers ship, which model and what time did you order? Glad to finally see some movement!

512GB Pro Max Silver at 8:02am Eastern Time

 

[DrHazmat11]

Finally! Someone in the same boat as me! In ordered two phones, but they are both tied to same tracking. 3lbs.. I’m guessing it’s both phones in the box!

My phone is shipping at 1.3 lbs.... so 3 lbs for 2 phones doesn't sound improbable to me. Is it coming through UPS?

 

[DrHazmat11]

Also.... I know this isn't an Apple Watch thread, but I preordered a Series 8 yesterday and it is already shipped and gonna be here tomorrow! Are the watches not popular this year???

 

[Shark5150]

Finally saw some movement from San Bernardino to Louisville. Final destination Dallas TX. UPS

 

[Beck Show]

Also.... I know this isn't an Apple Watch thread, but I preordered a Series 8 yesterday and it is already shipped and gonna be here tomorrow! Are the watches not popular this year???

It could be that many of the orders went to the Ultra, lessening the demand for the S8. Congrats on the new watch.