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brownjamesa

macrumors member
Sep 9, 2016
41
16
Just cancelled my order with them... :-(

No updates on accounts or RM delivery pages...

Webchat staff still gave me the BS around its gonna be delivered today, even tho the RM numbers stated they are not out for delivery ...

Well I hope I find the phones else where by next weekend as I am off Holiday and wanted the better camera.

Enjoy your phone when they arrive.
 
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ShaunOK

macrumors member
Oct 20, 2012
65
46
Their customer service reps really are clueless! They know NOTHING and can't tell you anything useful because they can only see the same info on you account that you can see.
[doublepost=1474099337][/doublepost]Phone and watch delivered!!! Looooong day until I can go home and play with them!
 
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gstevie

macrumors 6502
Jul 12, 2009
412
146
Glasgow
Their customer service reps really are clueless! They know NOTHING and can't tell you anything useful because they can only see the same info on you account that you can see.
[doublepost=1474099337][/doublepost]Phone and watch delivered!!! Looooong day until I can go home and play with them!
Lucky you. My order status has not changed at all so looks like its not happening. I called the customer service number last night at 22:50 and the person there was clueless too. Really no point in contacting them at all.
 

chickinjeans

macrumors member
Original poster
Sep 15, 2016
81
36
Yyayyyyyyyyyy 09:19am
 

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brownjamesa

macrumors member
Sep 9, 2016
41
16
Lucky you. My order status has not changed at all so looks like its not happening. I called the customer service number last night at 22:50 and the person there was clueless too. Really no point in contacting them at all.

Check your CC pending transactions, I did and cost of phones was no longer being charged against it, so that was the biggest tell tail sign for me for things going south.

Hope yours arrives as well.
 

gstevie

macrumors 6502
Jul 12, 2009
412
146
Glasgow
Yeah called customer service - apparently it's coming today... pointed out it's not been dispatched and he said "well it's not our fault, it's the suppliers!" Ok so when am I getting it? "As soon as it's in stock..." ok cheers. Not cancelled, not going to risk missing out all together. If the rumours of more plus models coming back in stock with Apple on Tuesday, I will hold out and see what happenes. If not I'm away on holiday on Wednesday, just let Very deliver to a neighbor whilst I'm away. Ahh well.
 

chickinjeans

macrumors member
Original poster
Sep 15, 2016
81
36
my very tracking still says just dispatched, and its been in my hand since half nine this morning. what about the royal mail tracking? x
 

ShaunOK

macrumors member
Oct 20, 2012
65
46
I wish I could hide this from those who haven't got theirs yet but here's mine that was delivered earlier!
 

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brownjamesa

macrumors member
Sep 9, 2016
41
16
Royal Mail tracking is sitting at "check back later" - so they haven't picked it up yet.

Mine did that after they promised me it was coming, but it didn't :-(

So i cancelled in the end, as i didn't trust them.

Trying for a in-store pick up now..

Good luck
 

chickinjeans

macrumors member
Original poster
Sep 15, 2016
81
36
Went to my providers store to see what cases they have. Nothing. They said they don't even have a date yet to get the handsets in. The boy behind the counter was gobsmacked that I have one already!!
 

ShaunOK

macrumors member
Oct 20, 2012
65
46
I've never used a case on my phone! Too nice to cover, I have it in a sleeve while it's in my pocket.
 

gstevie

macrumors 6502
Jul 12, 2009
412
146
Glasgow
Mine did that after they promised me it was coming, but it didn't :-(

So i cancelled in the end, as i didn't trust them.

Trying for a in-store pick up now..

Good luck
If stock wasn't so hard to come by I would cancel too. Contacted them by chat again and they are passing the details over to their "Trace Specialists team". Should hear back on Monday. Let's see what happens. I'm going to keep the order open and if Apple have the model I'm after in stock before my holiday I can get it from them and cancel the Very order. If I keep it with very, I will be complaining and not going to give up till they give me a discount on my order. They should have kept me updated if they cannot supply on a promised time, not acceptable to hear nothing but promises it will arrive on time, especially when it wasn't even dispatched.
 
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chickinjeans

macrumors member
Original poster
Sep 15, 2016
81
36
Did anyone else get a nitification after buying from very saying thank you for buying a back to school item, here's £30 back off it?
[doublepost=1474136989][/doublepost]
I wish I could hide this from those who haven't got theirs yet but here's mine that was delivered earlier!
Is that the Matt black?! I like the look of that. I really liked the rumours of a blue one. Gutted it didn't happen
[doublepost=1474137070][/doublepost]
I've never used a case on my phone! Too nice to cover, I have it in a sleeve while it's in my pocket.

I got a really nice clear silicone back for mine. Covers all the corners but you still see the phone. Was 99p off eBay with a free tempered glass screen protector.
[doublepost=1474137317][/doublepost]Gone up to 2.99 now but still worth it

https://www.ebay.co.uk/itm/311694068380
 

mvp2206

macrumors regular
Jun 2, 2008
142
45
Southampton, UK
Check your CC pending transactions, I did and cost of phones was no longer being charged against it, so that was the biggest tell tail sign for me for things going south.

Hope yours arrives as well.

Mine seems to no longer be held against my card too :-( Will just have to see how it plays out, but as Very said it was due yesterday I will be taking them for all I can get for the disruption lol
 
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mvp2206

macrumors regular
Jun 2, 2008
142
45
Southampton, UK
Still nothing from Very :-( I know what will happen is that i'll wait and wait and then all my orders from various sites will arrive at once. Am trying to remain optimistic
 

mvp2206

macrumors regular
Jun 2, 2008
142
45
Southampton, UK
So long VERY! Just managed to reserve and pick up a Black iPhone 7+ 128GB in the Southampton store. Its soooo awesome! Time to cancel the VERY order, along with my Apple one, so should mean someone gets theres a little quicker hopefully
 
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