I called UPS. I explained my situation, and was referred to UPS international. Why is my computer in Shanghai for nearly a week? Guess what the UPS International representative told me? After putting me on hold for a minute or two, he came back and informed me that he CAN'T LOCATE THE PACKAGE!!! He said an investigation needs to be started. And I am the one who needs to start it. He said I need to (you guessed it) call Apple. I asked three times, "So you're saying I should NOT expect delivery of this package?" Three times he plainly said "No! It's untraceable. It's gone..." Another half hour later, having talked to two Apple reps, I was told that an investigation is now being opened, and that "hopefully" an Apple supervisor will call me in less than 24hrs. I asked what department the Supervisor would be from, and she said, no department in particular. Just someone higher than her...