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xfusejc

macrumors 6502
Dec 29, 2006
442
468
I wish mine would offer anything. I called again to see what happened and put on hold for 30+ minutes then hung up on. I unfortunately now can't afford to purchase from Apple and it looks like they don't even have it in stock for 2 weeks either. This is such a mess (putting aside the fact I want a product) this was absolutely unacceptable on Best Buy's end especially since it's happened so much. I am glad they will get you your order though that's awesome. *thumbs up :)



Kallum.
Honestly, call them back. Say you expected it today as the email stated when you placed the order, that obviously isn't happening, and that you're looking for alternatives to get it as soon as possible. They'll check stock nearby, and then tell you shipping options. You should be able to get away with next day shipping for free since the mess up is on their end, not yours.

Hope you can get it.
 

jhearty99

macrumors 6502a
Sep 17, 2012
524
549
Long Island, NY
Just left Best Buy with my preorder. They didn't have many in stock
01f254b8cff5a55ba72833806c5ede33.jpg
 

LasersGoPewPew

macrumors 604
Sep 12, 2014
6,612
23,214
PDX
Got an email that said my order was delayed and that I now should get it by July 13th. Lame. I should've done in store pick up.
 

dpgx81

macrumors member
Jun 13, 2017
64
36
Buffalo, NY
noticed that at my store as well, not much stock after picking my 10.5 up this am. I was actually debating going with the 12.9 this go around, but they didn't have the Space Gray and the white bezels on the colors they did have aren't for me.
 

Kal-037

macrumors 68020
Honestly, call them back. Say you expected it today as the email stated when you placed the order, that obviously isn't happening, and that you're looking for alternatives to get it as soon as possible. They'll check stock nearby, and then tell you shipping options. You should be able to get away with next day shipping for free since the mess up is on their end, not yours.

Hope you can get it.
I called and spent 3hours on the phone they said nothing can be done. The website had the one day shipping option for 5 minutes but I had to raise my credit limit to be able to grab it but by the time I hit "place order" it said the item can only be picked up in store now.
There is no dealing with Best Buy, what happens happens with them, customer loyalty means nothing. :/
[doublepost=1497374282][/doublepost]Best Buy just sent an email saying "unavailable but you can try to locate somewhere else."
At first I thought: "what's the point? It won't work at all." but then realized I have nothing to lose... so I clicked the link and it said it has 2 locations that somehow became available. I jumped at it and it now says a new pick up location.
It's still processing, and realistically, I highly highly doubt it will work out. But here's to hoping the universe gives me a win today.
 
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sanity

macrumors member
Oct 23, 2007
55
9
Patiently waiting for status to change.... Mine is supposed to be store pickup. Still says arriving today, but hasn't transitioned to preparing, much less ready for pickup.
 

dancefreak

macrumors 6502
Jan 6, 2004
286
282
Hermosa Beach, CA
Originally ordered on launch day but the order got screwed up where a glitch caused the gold I wanted to order as silver. I called customer service and they saw the same glitch and gave me a gift card to make up for the hassle--but they couldn't switch it to the gold. Annoying but considering I use a keyboard case I didn't care until I saw that it wasn't delivering until 6/21. Then two days ago I looked at the site and was able to order gold for launch day delivery (and somehow reuse the one-time 10% coupon I used on the original order) and it's on the UPS truck heading to my house now. Can't cancel the silver because oddly it's preparing for shipment now so I'll have to return it. Whatever. It works for me.
 

xfusejc

macrumors 6502
Dec 29, 2006
442
468
I called and spent 3hours on the phone they said nothing can be done. The website had the one day shipping option for 5 minutes but I had to raise my credit limit to be able to grab it but by the time I hit "place order" it said the item can only be picked up in store now.
There is no dealing with Best Buy, what happens happens with them, customer loyalty means nothing. :/
[doublepost=1497374282][/doublepost]Best Buy just sent an email saying "unavailable but you can try to locate somewhere else."
At first I thought: "what's the point? It won't work at all." but then realized I have nothing to lose... so I clicked the link and it said it has 2 locations that somehow became available. I jumped at it and it now says a new pick up location.
It's still processing, and realistically, I highly highly doubt it will work out. But here's to hoping the universe gives me a win today.
fingers crossed it works out then :)
I'm still waiting for an update on the shipping situation, but they said delivery is for tomorrow and I'm hoping they stick to that. Or I'll get a free gift card or something lol

ETA

While checking on the shipping status, I noticed that my local store lit up and say IN STOCK. I switched it faster than you can IN STORE PICK UP. Waiting for the email now. Fingers crossed for me now too!
 
Last edited:

Haust

Cancelled
Sep 3, 2011
262
332
Grown men reduce to boys, lol. Isn’t it funny/pathetic what these new shiny Apple products do to us.

I will be picking mine up from BB in 4 hours. It will go fast, I am going to my gym first.
[doublepost=1497348245][/doublepost]

Check your email as well. It was updated there first for me for pickup before the BB website.

Hope you're lucky! I pre-ordered with pick on 13 Jun. BB sent me the, "your product is not available" text. Now, because I got suckered by the BB gift card they will not have stock until 26 Jun 2017, I am officially screwed. Crying, no, pissed off, yes! I cancelled my order. Will not purchase from BB again. Lesson learned!
[doublepost=1497378277][/doublepost]
Honestly, call them back. Say you expected it today as the email stated when you placed the order, that obviously isn't happening, and that you're looking for alternatives to get it as soon as possible. They'll check stock nearby, and then tell you shipping options. You should be able to get away with next day shipping for free since the mess up is on their end, not yours.

Hope you can get it.

BB has no stock. Most likely he won't get it until the end of June.
 

AppleRobert

macrumors 603
Nov 12, 2012
5,729
1,133
I gotta wonder which iPad configuration, color, storage etc folks are encountering problems with.

The 10.5 space gray 64gb I bet no one had trouble acquiring. Easy peasy at my store.

And it is my understanding the constraint is with Apple, not BB. They get first shipments from Apple, not their own warehouse.
 

Haust

Cancelled
Sep 3, 2011
262
332
I'm looking for a 12.9 256 LTE in Space Grey. Nothing within 100 miles of me. Probably more then that. BestBuy screwed me over big time!
 

AppleRobert

macrumors 603
Nov 12, 2012
5,729
1,133
I'm looking for a 12.9 256 LTE in Space Grey. Nothing within 100 miles of me. Probably more then that. BestBuy screwed me over big time!

Betting you check Apple's website for that configuration and you will not find it available yet.

I just did in my area, NOTHING ANYWHERE and I have lots of stores in my area.
 

shadow82x

macrumors 6502
Jul 11, 2012
445
193
New Jersey
Apple stores do have them... I just picked up my 10.5 inch. They also had 12.9 in stock too but preferred I the form factor of the 10.5 much more.

Bridgewater, NJ Apple Store
 

AppleRobert

macrumors 603
Nov 12, 2012
5,729
1,133
Not the one he wanted with LTE and storage size when I checked in my area. Perhaps they got a shipment since the last time I checked for my area. LTE iPads are not easy to come by on release day.

Regardless, I would wholeheartedly agree that BB should not be giving out incorrect info regarding availability of preordered items.
 

Kal-037

macrumors 68020
Got my iPad, funny thing happened after I drove 30+ miles to the store that said it had one left... the store that cancelled my order before, (because they said they didn't have it) now apparently has it. What a bunch of dummies, I have never seen this big of a problem with BB orders before. I wish Circuit City was still around instead. I know I know i'm complaining for no reason, and I ended up with the iPad, but they aren't sending the gift card for some odd reason, (whatever I guess, i'm too tired from all this to do anything about it today.) I hope to be able to open this guy up tonight and check him out, I just hope the screen is uniform, (no light bleed, no pixel issues, and no loose home button.) *cross my fingers and knock on wood* ;)


Kallum.
 

AppleRobert

macrumors 603
Nov 12, 2012
5,729
1,133
Well I got my preorder first thing today via in store pickup from BB before two of my friends got their shipment delivered to them, they preordered from Apple. They both basically waited all day for theirs. :)
 
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HiItsMe

macrumors 6502
Sep 12, 2014
444
210
Got my iPad, funny thing happened after I drove 30+ miles to the store that said it had one left... the store that cancelled my order before, (because they said they didn't have it) now apparently has it. What a bunch of dummies, I have never seen this big of a problem with BB orders before. I wish Circuit City was still around instead. I know I know i'm complaining for no reason, and I ended up with the iPad, but they aren't sending the gift card for some odd reason, (whatever I guess, i'm too tired from all this to do anything about it today.) I hope to be able to open this guy up tonight and check him out, I just hope the screen is uniform, (no light bleed, no pixel issues, and no loose home button.) *cross my fingers and knock on wood* ;)


Kallum.
Glad you got it! It's a beauty and worth all the turmoil! Enjoy!
 
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JuliusCaesar

macrumors regular
Oct 25, 2014
123
28
Mine was ready for pick up today at my local Best Buy store since yesterday. Went in early today and got it. Excellent, no problems to be found, Space gray 64gb. Most impressive thing for me is the refresh rate at 120hz, a difference maker.
 
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