FWIW, that's the same individual who told me they couldn't issue a full refund for my damaged case, because it was damaged and used (and were only giving me any refund at all because I had sent it in already), despite another individual there already having had me send in photos of the damaged case, and then telling me to send it in after looking them over
Note I had used it for five minutes before boxing it back up, and they were claiming it already had patina. It's a miracle!
I'll shut up now about that. The $$ was trivial, it's just being treated that way, is all. They're not worth any more of my time.