To to be sure. Caudabe is sending out replacements for the old case model 100% free right? I’m trying to hold off on ordering a new case until they reply because I’m expecting them to just send me a new one.
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Which case will you be getting for your new XS/XS Max? [MERGED]
- Thread starter felixroqu3
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Correct, obviously you have to ask, but if you do, they’ll tell you they’ll ship you out the new production run. I told them the speaker holes were off, that did the trick. She called me “eagle eye” hahah
Ok thanks. I’ve already asked but no response yet. I’m just so impatient that I want to order a new one. Maybe I could do that and have them refund me for the one that USPS lost....hmm
That’s similar to what I did, I ordered the green, got it, hated it, sent it back and ordered the black one. Once I noticed the speaker grills were off, I thought I’d ask about it. That’s when “Jessica” offered to send me a new one, and allow me to keep the one I have now.
If the tracking shows delivered then I believe you are screwed. Your beef will be with USPS and you'll be at least a year older before they do anything.
Ordered the Sheath last night and put in the comments to please send me the new improved version.
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Are you able to call them on the phone or is this through email?
If the tracking shows delivered then I believe you are screwed. Your beef will be with USPS and you'll be at least a year older before they do anything.
Ordered the Sheath last night and put in the comments to please send me the new improved version.
That’s what I’m thinking too. But Caudabe knows I ordered the old version. So it sounds like what they have been doing is just shipping out the new one. That’s what I’m hoping for.
If the tracking shows delivered then I believe you are screwed. Your beef will be with USPS and you'll be at least a year older before they do anything.
Ordered the Sheath last night and put in the comments to please send me the new improved version.
[doublepost=1541611152][/doublepost]
Are you able to call them on the phone or is this through email?
All via email:
Jessica @ Caudabe Customer Support
Caudabe Support
support@caudabe.com | www.caudabe.com
Lol! I may have called Caudabe a few times. And by a few I mean a lot. And they called me back lol. The guy was super nice despite my calls. I didn’t know they would be able to see who was calling. Just thought it was a normal call tree. Anyway, they found my email and said they would ship me out the new case. Great customer service even to an annoying customer that emails, tweets and calls repeatedly.
My Sheath is out for delivery. My pessimism says it’s the old version.
He sure did. And so did the email Jessica just sent me.
Please let us know. If it's the newer version maybe a few pictures of the grill opening ETC.
[doublepost=1541622298][/doublepost]Thinking about ordering another SlipperySuit classic black as I sold mine and should have kept it.
Please let us know. If it's the newer version maybe a few pictures of the grill opening ETC.
[doublepost=1541622298][/doublepost]Thinking about ordering another SlipperySuit classic black as I sold mine and should have kept it.
My SS just arrived from Amazon today, I took the yello buttons off CG bumper and slapped them in the SS. Maintains the Pittsburgh Steelers look!
I had no issues taking the Symmetry off, now to test the SS for a few days and see which I like better. At first grip, I prefer the texture on the back of the SS vs. the Symmetry. The Symmetry is very slick on the back, while the SS, which I can see will hold fingerprints, has a nice, non-slick feeling if that makes sense.
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I have a plain black Solid Suit and leather Mous Limitless 2.0 for the iPhone XS.
I love everything about the SS except the smooth edges. My hands are dry and I find it hard to hold on to the slippery edges.
The Mous has slightly better grip on the edges. The leather back however, is not as grippy as the rubber back on the black SS. FYI, the camera cutout on the Mous case has the old iPhone X positioning. It doesn’t really bother me, but be warned that the camera is not exactly centered in the cutout.
I’m using the Mous for now based purely on the grippiness factor. If the SS had more grip, it would have been the perfect case for me.
Well, well, well. My Sheath showed up. I don’t know if someone marked it delivered by accident 2 days early or a neighbor put it in the mailbox. Either way, I’ve got my old and busted Sheath and now my Sheath with the new hotness should be shipping soon. I’m happy.
Now hopefully after all of that I actually love the case lol.
Edit: it’s actually the new batch! I emailed and told them not to send a replacement.
Now hopefully after all of that I actually love the case lol.
Edit: it’s actually the new batch! I emailed and told them not to send a replacement.
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Happy Sheathmess! LoL
Haha! Thanks. I don’t think anyone needs a review or pics of this case. It’s probably tied for the most popular case here. The solid suit being the other of course.
yay for you! i'm glad it appeared.
although yours is a XS Max, i wouldn't mind seeing a pic of the new asymmetric ports. i'm assuming there are no seams like my defective one for the XS?
Ok. Time to check the mailbox.
Crossing fingers for new version.
Crossing fingers for new version.
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