From their site:
We offer easy returns & exchanges for all of our customers worldwide. The customer is responsible for the shipping costs back to us. The Initial FREE shipping charges which we pay on your behalf cost us four dollars and ninety five cents if domestic and twelve dollars if international for the original order are non-refundable. A three dollar restocking fee per product will be charged for any return or exchange which will be taken out of the amount to be returned to you or if exchanging and the difference must be paid.
Probably could be worded better, but clear that they aren't going to assume the cost by saying it is non-refundable.
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Mostly for the XS because they all thought it was speced the same as the X. The change to the lens was overlooked by almost all, and most of the leaked docs showed symmetrical speaker grills, hence that issue.
Again, that is why I said it is not as clear on their website. The wording is terrible.