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Carrier Xfinity Mobile iPhone 14 & 14 Pro Pre-Order & Tracking Thread
- Thread starter csmyth310
- Start date
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I got my order confirmation at 10:22 am on launch day and have not heard anything since. Anybody else in the same boat?
I ran into a similar issue, ordered two 14 pros to replace two XS. One phone activated fine, the other failed and now we have an error on the device page in the xfinity mobile account webpage (let's fix a glitch - wants us to call the 800 number). I've chatted and called but they told me to wait 3 days... we lose the $400 promo if the phone isn't activate 15 days after placing the order, which for me would be this Friday. Not good! Did you end up getting yours working?
Seeing all of these issues people are having, with the image stabilization going crazy in 3rd party apps (and damaging the camera module in the process) among other things, it has me wondering if I should just stick with my rock solid 13 Pro.
My 14 Pro from Xfinity Mobile arrives tomorrow- does anyone know if the restocking fee is waived if returning a phone when the box has not even been opened?
I am unsure, I may go ahead and and open it and hope for the best tomorrow, but just asking out of curiosity in case I change my mind tomorrow.
My 14 Pro from Xfinity Mobile arrives tomorrow- does anyone know if the restocking fee is waived if returning a phone when the box has not even been opened?
I am unsure, I may go ahead and and open it and hope for the best tomorrow, but just asking out of curiosity in case I change my mind tomorrow.
Has anyone had their iPhone re-routed to a local drop off (example: walgreens)? I am trying through the app and website but its giving me trouble. I think xfinity only delivers to the address on the service for "security purposes" but I most likely won't be home all day tomorrow and would rather have it re-routed if possible.
It’s been great so far. I received it on Saturday morning (Friday 9/9 evening order). Esim activation was near instantaneous, with no issues.
I definitely notice the thickness and weight increase from the 12 Pro to the 14 Pro but I’m getting used to it. The AOD seems neat but I’m not sure how much I’ll really care about it in the long run. Battery life is better so far and the screen is fantastic. Everything is slightly more zippy than my 12 Pro, and I do enjoy the increased refresh rate.
I feel spoiled in a way because the 12 Pro is still such a great phone. The 14 Pro adds some nice upgrades and I’ll take it with the $400 off through Xfinity, but it just goes to show the quality of Apple’s whole lineup that I don’t feel like this is a massive upgrade over what I had before.
I still need to take more photos and test out the new camera.
Did your app give you the digital door tag option to have it held at a location and it didn’t work? Mine gave me that option but my in laws live next door so they will sign for it.. my wife’s phone has been sitting in the same location since 2am Sunday morning 2 hours away and being delivered tomorrow. Like I said earlier in this thread FedEx sucks.. if it was UPS it would have been here Friday lol. Not sure why it couldn’t of had some movement today Jeesh
When I ordered, I chose to trade in my existing phone. I got an email confirmation from Assurant. Am I obligated to send it in? If I decide to sell my old phone somewhere else, do I simply just not send them my old phone? I don’t see any way to cancel the trade in.
No they said they would send me a check after they get the phone. A check in 2022!
15 days after placing order? Well what if you don’t get the phone shipped to you in the 15 days?
Knowing Comcast they will prolly nail you with the restocking fee even if it’s a sealed iPhone.
Anyone else’s iPhone stuck in Memphis TN? iPhone shipped Friday with 2 day shipping (overnight wasn’t an option). It’s scheduled to be delivered today but hasn’t departed Memphis TN which is in a different state than me. FedEx is blaming it on shipping delays. 😡
Mine has been at "destination facility" two hours from me since 3am Sunday. Also scheduled for delivery today. Meanwhile my bro got his delivered Saturday overnight. Not sure why mine is being held hostage at the same place for 2 full days...
Count me as also having an excruciatingly bad experience trying to activate (still!). I'm an existing XM customer for years now with a paid off Samsung S21. I got my iPhone on Friday afternoon (ordered through XM). Something went wrong during activation causing loss of cell service on my S21 and without activation of the iPhone.
So basically I'm 5 days into owning the iPhone 14 on XM and:
- I've had 1.5 days of working cell service, which is just chaos to be cut off from friends, family, care providers, and employers unexpectedly like this.
- Spent well over 12 hours combined with support fighting it, including 90 minutes in a store, and most of that time was spent trying to get support to understand that it's definitely not working despite what their system might say. The amount of times they told me to move my SIM card from the iPhone back to my Samsung S21 alone to "fix" it was infuriating. The guy in the store was good though. He was very direct with support working through to the highest tiers on the phone Saturday morning. It took 90 minutes to get there, but unfortunately it lost signal and activation again Sunday night for reasons unknown to me.
- Got fed up and tried to initiate a return of the iPhone, where I would then port my S21 and number away. That's when I learned that device upgrades through Xfinity apparently only allow exchanges and not returns. Part of me really wanted to fight that and return it somehow anyway, but I'm so tired of all this that I just want it to work like it's supposed to so I can get on with my life. Basically I'm held hostage to get that $400 discount, which is most of the reason I decided to upgrade at all.
- And here we are Tuesday morning. I'm basically right where I was Friday afternoon with no cell service and a nice iPod touch. Chat support is worthless and I'm not going to subject myself to that again. So at this point I think I'm going to have to see about going to a family member's house to use their phone to call in (because my one phone is my cell). I want to avoid the store for the time being because it was painful Saturday morning while annoyed customers backed up behind me waiting an eternity to have their own issues looked at. It's infuriating to me that I still don't even understand why this is happening and support has consistently been vague and contradictory both about the problem and when it will be resolved. So much time wasted without resolution, and I'm afraid if I don't keep engaging them it'll never be fixed on its own.
One thing I'll say is that the moment my cell service gets restored (again), I'll be getting a free Google Voice number set up so that hopefully in the future when/if this happens I'll be able to have calls route somewhere that I can check and respond to.
So basically I'm 5 days into owning the iPhone 14 on XM and:
- I've had 1.5 days of working cell service, which is just chaos to be cut off from friends, family, care providers, and employers unexpectedly like this.
- Spent well over 12 hours combined with support fighting it, including 90 minutes in a store, and most of that time was spent trying to get support to understand that it's definitely not working despite what their system might say. The amount of times they told me to move my SIM card from the iPhone back to my Samsung S21 alone to "fix" it was infuriating. The guy in the store was good though. He was very direct with support working through to the highest tiers on the phone Saturday morning. It took 90 minutes to get there, but unfortunately it lost signal and activation again Sunday night for reasons unknown to me.
- Got fed up and tried to initiate a return of the iPhone, where I would then port my S21 and number away. That's when I learned that device upgrades through Xfinity apparently only allow exchanges and not returns. Part of me really wanted to fight that and return it somehow anyway, but I'm so tired of all this that I just want it to work like it's supposed to so I can get on with my life. Basically I'm held hostage to get that $400 discount, which is most of the reason I decided to upgrade at all.
- And here we are Tuesday morning. I'm basically right where I was Friday afternoon with no cell service and a nice iPod touch. Chat support is worthless and I'm not going to subject myself to that again. So at this point I think I'm going to have to see about going to a family member's house to use their phone to call in (because my one phone is my cell). I want to avoid the store for the time being because it was painful Saturday morning while annoyed customers backed up behind me waiting an eternity to have their own issues looked at. It's infuriating to me that I still don't even understand why this is happening and support has consistently been vague and contradictory both about the problem and when it will be resolved. So much time wasted without resolution, and I'm afraid if I don't keep engaging them it'll never be fixed on its own.
One thing I'll say is that the moment my cell service gets restored (again), I'll be getting a free Google Voice number set up so that hopefully in the future when/if this happens I'll be able to have calls route somewhere that I can check and respond to.
My wifes phone finally was delivered today.. Funny thing is fedex never even got out of the van to see if I was home..luckily my FIL caught him leaving and signed for it(he's the next house down on the lane)..ridiculous they didn't even knock on my door..
Can confirm you can cancel your order if it hasn't shipped yet as i just got back from Xfinity store. Seems like to many people are having nightmares trying to get activated and i don't feel like dealing with that crap.
Coming off of my earlier post. Fedex attempted a delivery today and I wasn't home (work). They also put restrictions onto these types of deliveries for "security concerns". I don't understand how re routing the phone to a walgreens / fedex center that asks for your ID and what not is a security issue.
They told me i had to call xfinity mobile to get the restrictions changed. 90+ minute wait time. F that. I finally got a hold of a live rep through chat and he/she said that the restrictions have been lifted however its been an hour and no email or success with the fedex app to change my delivery to walgreens.
Im not taking off work to sit at home and wait for a phone. I was able to re route my more expensive MBP back in June via Best Buy.
Also, someone mentioned that the 14 day activation of the new device to receive the $400 off starts from the date of being charged. Well, I am already a week into that which is BS so it leaves me like 3 days to test to see if I want to keep it? (I could be wrong someone correct me if wrong).
If I dont get this sorted out, I am going to just cancel and hope this deal arrives later in the year when the demand has dropped and I can just walk into a store to get one.
They told me i had to call xfinity mobile to get the restrictions changed. 90+ minute wait time. F that. I finally got a hold of a live rep through chat and he/she said that the restrictions have been lifted however its been an hour and no email or success with the fedex app to change my delivery to walgreens.
Im not taking off work to sit at home and wait for a phone. I was able to re route my more expensive MBP back in June via Best Buy.
Also, someone mentioned that the 14 day activation of the new device to receive the $400 off starts from the date of being charged. Well, I am already a week into that which is BS so it leaves me like 3 days to test to see if I want to keep it? (I could be wrong someone correct me if wrong).
If I dont get this sorted out, I am going to just cancel and hope this deal arrives later in the year when the demand has dropped and I can just walk into a store to get one.