Heads up for anyone who ordered their phone online from Xfinity who currently has an older phone with physical SIM card. You could be in for an adventure to activate it.
I have an iPhone 11 Pro, and I’ve spent 13 hours on the phone with Xfinity Mobile customer service in the Philippines and 3 hours in the store with various people trying to activate my eSIM. The store was full of people with iPhone 14s in various states of non-activation (no texts, no phone calls, or in my case, absolutely nothing).
I’ve now been told to wait 4 days to see if the phone magically activates on its own, but that it won’t. I doubt this phone will be activated by October. I think a class action lawsuit will be coming for them.
I need to keep track of the 14 day return period because I bet I’m going to need to start all over again.