Yellow tint on Haswell rMBP 15"

[zOlid]

I just find this whole situation really bad.
People are replacing their laptops multiple times and still don't get a "perfect" unit.
And that means its not just some isolated issues that you read from a few on the net, but a really big problem.
Many are just fed up with it after a while and just settles for a unit that's not perfect, in fear that the next one will be even worse.

It really shouldn't be this way.
If it was just a few laptops that had a yellow spot in one corner, it would really be okay.
But for it to be so wide spread that it seems like people are more likely to get a bad unit then a good one, is just ridiculous.

Since the closest Apple store is 150miles away for me, its not really a option to go there and just open unit after unit, until i get one that is fine. And i doubt they would like that anyhow.

So I have to wait 2-3 weeks (at least now when the warehouse stock is low) between each swap for the store to get the new one.
Since I have the 15" GT750 version, they don't carry more then 1 in store at a time, because its not a huge seller.
The 15" Iris Pro only version they keep 5 at a time of.
So when I get my replacement in a week, if its not perfect, I'm going to have to wait 3 more weeks to get the next one.

So this REALLY sucks tbh, and I'm getting more and more worried that the next one will be the same, or have some other issue.

And I would feel like an annoying prick, if I had to return the computer over and over again.
Even tho the supervisor for the computer section is a really nice guy, and fully understood med wanting to return the computer because of the yellow tint in the lower left corner.

No one wants to be that guy that keeps coming back and complaining, never being satisfied.
And I'm afraid I'm going to be that guy, because i will NOT accept a yellow screen. Or any other issue that some people have had, like creaking cases, IR and stuff like that.


Many of us buy Apple because their attention to detail, quality and life span of their products.
But the rMBP really don't seem to live up to those expectations.
And that makes me really sad.

 

[Jeanloup]

It's been 15 years. It's getting worse. I am not gonna go into the Tim Cook vs. Steve Jobs because it has little to do with that. It's just that Apple is now more mainstream, they sells tons of iOS devices, demand for their products is immense so the quality is going down. That's how I see it. I never had one single hardware issue on every computer I owned before my iMac 27-inch. (In 15 years, I'd say I've had a dozen machines before the iMac.) For the last 4-5 years, it's going downhill at an incredible pace. I'm not saying the completion does better, I'd never buy the competition - Apple remains esthetically and functionally more pleasing. But that doesn't justify the premium anymore, especially when we're talking about lingering issues on the same product line for nearly 2 years. That's simply unacceptable. And most of their employees at the store (at least in LA) are just full of it. I actually avoid the stores here as much as I can. I've had really bad experiences with Genius Bar associates. I mentioned that in a post above. I am not gonna be taught by a 20 y.o. kid what my screen should look like. My panel is defective. End of story. Returning it tomorrow for a full refund.

+1000. Could not have say it better. You know what's funny ? I was in the main Apple Store in Parls the other day and as I have a knee problem I took the elevator in order to avoid climbing the glass stairs. So anyway not much people are using the elevator and it goes thrue an area where apparently the staff sometimes gather for some quick meeting or whatever because there is not much people around. So last time I overheard what they were talking about and that was just insane. The manager was explaining to the sellers what to say so the customers would want an iPhone 5c or what to do to avoid some questions. They are literally told what to say for each problem and situation which proves that most of them are useless (They have a speech regarding yellow screens on iPhone 5s apparently). Apple is just a cash machine today, it´s not what they used to stand for and maybe I'm just a dreamer but I expected better coming from them.

 

[toneLA]

+1000. Could not have say it better. You know what's funny ? I was in the main Apple Store in Parls the other day and as I have a knee problem I took the elevator in order to avoid climbing the glass stairs. So anyway not much people are using the elevator and it goes thrue an area where apparently the staff sometimes gather for some quick meeting or whatever because there is not much people around. So last time I overheard what they were talking about and that was just insane. The manager was explaining to the sellers what to say so the customers would want an iPhone 5c or what to do to avoid some questions. They are literally told what to say for each problem and situation which proves that most of them are useless (They have a speech regarding yellow screens on iPhone 5s apparently). Apple is just a cash machine today, it´s not what they used to stand for and maybe I'm just a dreamer but I expected better coming from them.

I agree. I'm tired of the same speech at the Apple Store. Feels always very rehearsed. When they try to sell you the same Apple Care every single time and you politely decline but they nonetheless go on to list all of the potential things that can go wrong and why it's needed. Ugh. Annoys me now.

Anyway, I'm looking forward to spending a month without worrying about that and hopefully finding the perfect unit by year's end. Let's remain optimistic.

By the way? Are you french?

 

[Jeanloup]

I agree. I'm tired of the same speech at the Apple Store. Feels always very rehearsed. When they try to sell you the same Apple Care every single time and you politely decline but they nonetheless go on to list all of the potential things that can go wrong and why it's needed. Ugh. Annoys me now.

Anyway, I'm looking forward to spending a month without worrying about that and hopefully finding the perfect unit by year's end. Let's remain optimistic.

By the way? Are you french?

Yep. Is my English that bad ? Sorry ^^

 

[Quu]

It's been 15 years. It's getting worse. I am not gonna go into the Tim Cook vs. Steve Jobs because it has little to do with that. It's just that Apple is now more mainstream, they sell tons of iOS devices, demand for their products is immense so the quality is going down. That's how I see it. I never had one single hardware issue on a computer I owned before my iMac 27-inch. (In 15 years, I'd say I've had a dozen machines before the iMac.) For the last 4-5 years, it's going downhill at an incredible pace. I'm not saying the completion does better, I'd never buy the competition - Apple remains esthetically and functionally more pleasing. But that doesn't justify the premium anymore, especially when we're talking about lingering issues on the same product line for nearly 2 years. That's simply unacceptable. And most of their employees at the store (at least in LA) are just full of it. I actually avoid the stores here as much as I can. I've had really bad experiences with Genius Bar associates. I mentioned that in a post above. I am not gonna be taught by a 20 y.o. kid what my screen should look like. My panel is defective. End of story. Returning it tomorrow for a full refund.

Have to say I agree.

This was the first Macintosh I've bought that I had to replace straight away due to defectiveness.

iBook, PowerBook, two MacBook Pro's = All came perfect.

I really think they bit off more than they can chew with these Retina displays. They can't make a high volume at the tight tolerances required.

 

[toneLA]

Yep. Is my English that bad ? Sorry ^^

Actually not at all. You fooled me until you mentioned visiting the Apple Store in Paris. I am French and from Paris myself. Moved to Los Angeles 7 years ago. Small world!

Have to say I agree.

This was the first Macintosh I've bought that I had to replace straight away due to defectiveness.

iBook, PowerBook, two MacBook Pro's = All came perfect.

I really think they bit off more than they can chew with these Retina displays. They can't make a high volume at the tight tolerances required.

Well I had issues with the iMac panel on the 27-inch and the Airs gave had problems too. I remember the iMac with the first flat screen, the iBook G3 and G4, the Titanium G4, the PowerBook G4, the introduction of the 17-inch Powerbook for a hefty 3900 bucks (insane!) - I just never had issues. Never. Walking to an Apple Store or retailer (at the time very few Apple Stores) was something unknown. I'm gutted over this whole thing. I wouldn't be expecting much for 500 bucks if I were to buy an HP but for such a high price tag it's not something I tolerate.

 

[Quu]

Actually not at all. You fooled me until you mentioned visiting the Apple Store in Paris. I am French and from Paris myself. Moved to Los Angeles 7 years ago. Small world!



Well I had issues with the iMac panel on the 27-inch and the Airs gave had problems too. I remember the iMac with the first flat screen, the iBook G3 and G4, the Titanium G4, the PowerBook G4, the introduction of the 17-inch Powerbook for a hefty 3900 bucks (insane!) - I just never had issues. Never. Walking to an Apple Store or retailer (at the time very few Apple Stores) was something unknown. I'm gutted over this whole thing. I wouldn't be expecting much for 500 bucks if I were to buy an HP but for such a high price tag it's not something I tolerate.

Think you're gutted, my rMBP cost $4,500 USD when converted from GBP. It is totally unacceptable for them to be delivering defective machines to customers with obvious flaws. They should be using screen calibrators at the factory to determine if the displays are bad or not for this price.

 

[toneLA]

Think you're gutted, my rMBP cost $4,500 USD when converted from GBP. It is totally unacceptable for them to be delivering defective machines to customers with obvious flaws. They should be using screen calibrators at the factory to determine if the displays are bad or not for this price.

This is exactly what I said earlier. When Jony Ive talks about iPhone 5 manufacturing processes and how the gaps between parts is now measured in microns. They show the glass inserts that go on the back plate being photographed so they can 'be matched out of 725 different combinations possible' to make sure the fit is 'perfect'. When a company advertises itself as being 'perfect' and deploys such incredible technology to make sure the gap between 2 components is not more than a micron, I find it hard to believe that a simple meter analysis of a screen is so out of reach.

And yes, at 4500 dollars I would lose my s* big time. Not that 2600 dollars is cheap but nearly double that and I agree, your screen needs to be even more perfect than mine.

 

[pendragon1984]

So, even though the yellow tint is very slight and only in the corners I decided to ask for a replacement. I just hate the capitalist spirit: Give the people the worst quality screen you can get away with to maximise profits. I paid 3 thousand dollars equivalent for this machine, and I want a screen without any yellow.

I expect to get another bad screen though. I guess the endless epicycles of replacement screens has begun for me.

HAS ANYONE GOTTEN A GOOD SCREEN AFTER RETURNING/REPLACING THEIR COMPUTER??????

 

[aiyaaabatt]

So, even though the yellow tint is very slight and only in the corners I decided to ask for a replacement. I just hate the capitalist spirit: Give the people the worst quality screen you can get away with to maximise profits. I paid 3 thousand dollars equivalent for this machine, and I want a screen without any yellow.

I expect to get another bad screen though. I guess the endless epicycles of replacement screens has begun for me.

HAS ANYONE GOTTEN A GOOD SCREEN AFTER RETURNING/REPLACING THEIR COMPUTER??????

I've looked at over 10 retina's (3 13's and 7 15's). All have a "yellow tint" in the bottom corners, but most are due to the ANGLE VIEWED and not necessary an actual yellow tint... so, yea, that is what I have noticed. Some have had a noticeable tint however, that could have been counted a discoloration and not just an angle-viewing issue. Wonder if it has something to do with the IPS manufacturing process / technology because all the screens I'm seeing have some yellow tint, albeit minor, in the corners, especially the bottom left...

 

[pendragon1984]

I'm going to check my local store now. Will report back. If this is just an issue all these screens have, I'll have to live with it.

 

[pendragon1984]

Checked a MacBook Pro 13 and 15. Niether had the yellow. The 15 though traded yellow for blue-green and the otherwise near perfect 13 had a dead pixel. The airs look better. I think these retina screens are the issue.

Chances of getting a quality screen on a new MacBook Pro is looking pretty dim.

 

[Atomic Walrus]

I think it's important to remember how this actually works. Apple doesn't make these screens, and they can't simply tell a company like Foxconn to make them. Display manufacturing is a very specialized type of production and you can't simply ask your assembly company to start making them.

Apple has to buy these screens, just like the buy GPUs, RAM, etc. from the companies that make those. If the quality we want doesn't exist at a sane price point, Apple can't do anything except try to find alternatives for the future (like IGZO).

Here's a display that meets out desires: http://www.amazon.com/PA242W-BK-1920-1200-1000-Professional/dp/B00DR8RUQE

It's $1000 for a 1920x1200 24" panel. Imagine what NEC would charge for a 15.4" 2880x1800 panel (I'm thinking $2000).

I'm not exactly happy with the yellow tint on my screen (and after careful comparison to my calibrated plasma I can see that the problem isn't just temperature, it's that the screen is almost green compared to the Kuro's more pleasing orange 6500k). I also know that Apple most likely doesn't have a way to resolve this issue right now without increasing the price on the rMBP and buying professional grade panels like those used in the NEC monitors.

 

[Guy Mancuso]

Hi everyone well I got lucky this morning my store here in Phoenix had 2 2.6 1TB in stock. So I bought one opened it up in the store and looked pretty darn good. I opened safari without a wifi on so I would get a blank white page . Also on boot up the grey screen looked pretty good. I just finished migrating over and fighting one battle right now with my NEC monitor I have to pull the TB cable boot up get signed in than reconnect the TB and it kicks on correctly. Trying to find a solution to this but I noticed when in beta someone brought this up so I'm just trying to follow through and get more answers. Everything else is running fine. As far as the yellow tint and big falloff I am seeing none. Very little falloff if anything. I consider that pretty normal. Interesting my backgrounds grey and damn its matching my NEC better than my previous laptop. I have yet to do my color correction but it did when migrating bring my profiles over on my NEC at least.

So far looking good. I have my brightness about 4 or 5 clicks back from max. Keep you all posted after I get everything calibrated. I can really tell better than because it goes the full gamut of colors and whites and its easier to see if there is something there.

 

[pat.micunnis]

Here is a side by side of my machines:

(I am only keeping one; I placed the order for the 2.6 on launch day but wanted to change it to 2.3 - but it was too late to change, so I placed a separate order).

Both screens look good - but I like the LG (it's much whiter). The Samsung is warm.

 

[daneoni]

Apple design great products, but ever since they went mainstream component manufacturers have been churning out rubbish quite often.

Samsung (yellow and unevenly lit displays), LG (warm or IR), Chimei, AU Optronics, Nvidia (8600GT saga), AMD (6750/6770 failures) etc are all culpable.

Its sad really. The last problem free computer i got was a 12" PowerBook G4. Then my 27" LED Cinema. Everything else pretty much requires 1 or 2 replacements to get something decent/usable.

I'm just glad i found a decent profile that makes my display usable but its nowhere near perfect or even good enough. And reading this thread, it looks like i won't have much luck with another replacement either.

 

[Guy Mancuso]

I did get a chance to calibrate my retina with Ione pro and not much change slightly bluer from default but the screen is good. I got lucky but it seems good sceens are out there. I walked in and bought a max config unit and checked before I left the store.

 

[iChrist]

.
I'm not sure why Apple needs to use B rated panels, considering the premium they charge. Even Dell and Acer use A rated panels for their high res notebooks.

It's really a slap in the customer's face.

 

[pupilla]

Can the people who are going to have their machine replaced post results of the new screen they have received?

I am going to give Apple a call first thing in the morning, I have made up my mind that these laptops are simply too expensive to have to settle with yellow screens while there apparently are perfectly good ones in circulation. Maybe I'll head out to an apple reseller nearby to check out the screens on those machines today..

It's going to be tough letting this one go though, I have already grown quite attached to it's awesomeness

 

[pendragon1984]

So, I never got an email from apple about my replacement. So, I just scheduled one online. Do you think it's safe to buy another now? Am I guaranteed to get my money back? Is that the policy?

 

[Domdog31]

Just used my spyder3 pro puck to calibrate the 15" rMBP - the factory settings were much cooler and actually darker. The calibration allowed the darker blues reds and greens to really display better. I recommend some sort of hardware based calibration to everyone.

 

[pendragon1984]

Talked to KRCS (local apple reseller), and they have ONE 2.3Ghz model in stock. Said I could return it if I didn't like the screen. So, I am heading down there soon to take a look. Cross your fingers for me. I'll report back.

I have a hard time believing all the screen have problems. The store manager at KRCS said that they have not received any returns. So...

 

[Quu]

I have a hard time believing all the screen have problems. The store manager at KRCS said that they have not received any returns. So...

Not all the screens are bad. Look at the BTO Shipping Thread, there are hundreds of people posting in that thread, it's already over 40 pages. Very few of those individuals are posting in this thread because their machines arrived perfect.

I never would have posted in this thread if mine was perfect but I had a defective unit.

Can the people who are going to have their machine replaced post results of the new screen they have received?

My replacement should be here either tomorrow or the next day. I'll post what I get. My previous one was an LG with yellow tint extending from the bottom right corner all the way in to the centre of the display and it was very noticeable in normal web browsing.

 

[Domdog31]

Talked to KRCS (local apple reseller), and they have ONE 2.3Ghz model in stock. Said I could return it if I didn't like the screen. So, I am heading down there soon to take a look. Cross your fingers for me. I'll report back.

I have a hard time believing all the screen have problems. The store manager at KRCS said that they have not received any returns. So...

good luck, think this is blown out of proportion by paranoia on the forums. Most people who own a retina don't even know these issues exist

 

[pat.micunnis]

good luck, think this is blown out of proportion by paranoia on the forums. Most people who own a retina don't even know these issues exist

I have OCD and want to ensure my $3K machine is perfect. Thankfully my screens look good. Unfortunately for one of the machines, I had the creaking issue. I didn't know what creaking was - or read any of those posts. But came upon them when I was trying to troubleshoot why I was hearing a ticking noise in the lower left bottom near the trackpad area.

My replacement should be here either tomorrow or the next day. I'll post what I get. My previous one was an LG with yellow tint extending from the bottom right corner all the way in to the centre of the display and it was very noticeable in normal web browsing.

The "Available to Ship" BTO is 4 to 6 business days now