Well when I asked service support for a replacement keyboard as mine is faulty. They said we can send the white version and make a note on system..so that whenever the space grey is available we will then look to replace that..so I don’t think the OP is correct.
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iMac Pro You CAN buy Space Grey accessories for iMac Pro from Apple!
- Thread starter Pangalactic
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Well when I asked service support for a replacement keyboard as mine is faulty. They said we can send the white version and make a note on system..so that whenever the space grey is available we will then look to replace that..so I don’t think the OP is correct.
I have tried this six times using Chat/Calling Apple Sales Support/Tech support -- no luck at all (even when I show them this discussion link)
Actually, I am posting in regards to this as I work for Apple Chat and just had a customer direct me to this link with claims to purchasing this Space Gray Track Pad separately, and this is actually not possible. On the "configure" page for the iMac Pro it clearly states "Space Gray accessories are available only at the time of your iMac Pro purchase." which is hopefully just something temporary, but this is not yet an option. The screenshot you've posted is actually the agent confirming you will have warranty on all accessories and the iMac itself, however this is NOT the agent confirming that these are available for purchase separately. To be completely honest, as chat employees we actually have the least authority of all associates.
If you are actually an Apple Support rep - which I doubt because posting here will be breaching your contract - you should speak to your line manager to clarify this because you are wrong. Apple service personnel (not retail support/chat) can procure products and parts through a different channel to sales/retail, complete with their own part numbers and this happens literally tens of thousands of times a day.
I actually am, and this is not breaching any contract, either way I've given my two weeks as of last week so I truly do not care, and in the ORIGINAL thread they mention opening the APPLE CHAT, which I am, and they mention purchasing SPACE GRAY accessories for their iMac Pro separately, which is 100% not possible. Please try chatting in with us Apple Sales Chat and let me know your response.
OP should certainly be believed, but it's very likely the agent simply made a mistake in allowing the 'sale'.
Yes you are in breach of contract. For someone that works at Apple you should probably know what contracts you signed. Doesn't matter if you put in your two weeks, you are still an employee and in breach. In addition, I'm positive you signed an NDA agreement as well, which will most likely keep you in contract for three years after you leave.
- Employees cannot use blogs, wikis, social networks, and similar online tools to internally communicate about the company.
- Personal websites by employees cannot be used to discuss Apple in any way. Employees are also restricted from commenting on any Apple-related websites. (Boo!)
- Apple has a zero-tolerance policy on spreading rumors, and employees are not to engage in rumor discussion with customers. Instead, employees have to say something along the lines of, “Apple does not comment on rumors about decisions, products, programs, or promotions that have not been officially announced by Apple.”
- Interaction with customers outside of business purposes is prohibted. “Do not use or discuss any information regarding customers for any purpose. This includes contacting customers for social reasons or soliciting outside business.”
- Apple requests that employees differentiate their work and private email addresses. “You have been given a free .mac/.me email address to use for non-work related emails. Please use that email or another personal email address for those types of communications.
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Well the OP has now provided proof that he has ordered the trackpad in Grey. So if you still don't believe him, unfortunately, thats on you.
- You have breached your contract. There is a reason no one around here posts saying "hey I work for Apple".
- The OP was clear - and I was clear - that this was product support/service chat, not sales chat.
For people still doubting:
WELL I WILL EAT MY WORDS
apologies to OP, HOW!!! hats off to you!!!!For people still doubting:
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Never mind... just realized that they just created a replacement transaction to order a new trackpad for you. That's great!!
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I've got an email saying it's shipped, I'll post an update once I get it.
I'm still not convinced Apple wouldn't sell keyboard/mouse/trackpad to iMac Pro owners afterwards - especially Apple, who pays so much attention to design, would just force the customers to mix up grey and white accessories. Not mentioning that it would also result in less money for Apple, which wouldn't happen in a million years
Please, if you get time, could you post the part number of it when it arrives? It should be on the packaging somewhere and probably in the format ABCD1E/F.I've got an email saying it's shipped, I'll post an update once I get it.
I'm still not convinced Apple wouldn't sell keyboard/mouse/trackpad to iMac Pro owners afterwards - especially Apple, who pays so much attention to design, would just force the customers to mix up grey and white accessories. Not mentioning that it would also result in less money for Apple, which wouldn't happen in a million years
And you thought you would quote my post but not include the part number?Already received mine
BIG thanks to the OP for this! I contacted chat support through the iOS Support app. Straight up told him I wanted to order a replacement part number 661-08956. He looked it up, sent me a link to input payment info, done. Got the email confirmation for “SVC,MAGIC TRACKPAD 2,GRAY”. I do own an iMac Pro, and it’s associated with the Apple ID I contacted support with.
I contacted support, asked for the space grey trackpad because I wasn't able to buy one with the default config. I asked for a service part. They did just that, sent me one (at $162 including tax.) "SVC; MAGIC TRACKPAD 2, GRAY"
It was coded as a replacement part, with no return - technically a sale. It's convoluted, but possible and the person was most helpful.
Replacement parts are handled the same.
It was coded as a replacement part, with no return - technically a sale. It's convoluted, but possible and the person was most helpful.
Replacement parts are handled the same.
Same procedure here. Got tracking number. Should arrive Tuesday.
Clearly they linked it as repair to the iMac Pro in my account. They checked my complete address. It seems that a serial number itself is not sufficient.
Thanks to the OP.