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Apple really should just sell the SG accessories like all the other accessories. Why limit who can get an accessory? Let people buy what they want.
 
Gosh I really hope they offer the space grey keyboard and mouse as separate accessories, I would buy them the second I find out they're available.
 
Those having issues are being mis-directed. This is a standard method for ordering service parts that are ordinarily not sold separately. For example, if you have lost a single AirPod, you can buy a single AirPod to replace it, through Apple Support, by ordering a service part.

I certainly believe the OP because this is how Apple has always operated for issues like these.

As to what you will receive when you place a service part order... it won't be in retail packaging, and it will either come in plain brown or a plain white box, with no accessories (e.g. no Lightning cable as you'd get buying a silver one).

Don't let them redirect you to sales, instead as them to treat it as though you had a faulty keyboard/trackpad/mouse, and to see what service part options are available to them.

Nailed it. You can only “purchase” these lovely Space Gray accessories as REPLACEMENTS (if in-warranty, non-damaged peripherals are replaced at no charge), not as retail products. At least, for now. Hopefully though, we’ll be able to purchase them as if they were any other accessory sometime soon.
 
Nailed it. You can only “purchase” these lovely Space Gray accessories as REPLACEMENTS (if in-warranty, non-damaged peripherals are replaced at no charge), not as retail products. At least, for now. Hopefully though, we’ll be able to purchase them as if they were any other accessory sometime soon.
Exactly. My package came in a brown box with no lightning cables in it. Just the keyboard and the trackpad.
 
Apple really should just sell the SG accessories like all the other accessories. Why limit who can get an accessory? Let people buy what they want.

I'm sure they will eventually, I mean what's the reason not to?

My guess would be they simply don't have the stock yet to be able to supply the iMac Pro systems, replacement parts for failures and inventory for retail stores.
 
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I'm sure they will eventually, I mean what's the reason not to?

My guess would be they simply don't have the stock yet to be able to supply the iMac Pro systems, replacement parts for failures and inventory for retail stores.

Especially with the demand... I'm sure there will be a shortage for a while after the first batch of shipments go out I'll
 
TSK TSK TSK boomvader selling your spoils on eBay!!! Disappointing, here I was thinking im helping genuine iMac Pro users with sourcing parts to complete their collection, but instead people are capitalising on this...

https://www.ebay.com/itm/New-Apple-...gic-Trackpad-2-And-Magic-Mouse-2/122931260338

TSK TSK TSK indeed

Can you explain what problem you see in people using this method to get multiple space gray accessories to sell them on eBay? There are many people (including me) who would gladly get their hands on a space gray Magic Keyboard/Trackpad/Mouse but for who buying an iMac Pro is just not an option. By selling these parts on eBay, this guy and many others help getting those parts into more people's hands which is great for everyone.

Several iMac Pro owners will sell these accessories on eBay regardless of whether or not they got them with their original machine or shipped as a replacement, and considering how rare they are, prices are naturally obscenely high. But by also throwing replacement parts on offer, sellers like those actually increase the amount of offers there are and thereby contribute to lowering the resell-price for these accessories and thereby making them accessible to a lot more people.

here I was thinking im helping genuine iMac Pro users with sourcing parts to complete their collection

Again, why do you see it as harmful that people who aren't "genuine iMac Pro users" can also get their hands on these accessories? Seems to me like everyone profits from sellers like these for as long as Apple won't sell them separately, which most likely isn't going to happen anytime soon.
 
Can you explain what problem you see in people using this method to get multiple space gray accessories to sell them on eBay? There are many people (including me) who would gladly get their hands on a space gray Magic Keyboard/Trackpad/Mouse but for who buying an iMac Pro is just not an option. By selling these parts on eBay, this guy and many others help getting those parts into more people's hands which is great for everyone.

Several iMac Pro owners will sell these accessories on eBay regardless of whether or not they got them with their original machine or shipped as a replacement, and considering how rare they are, prices are naturally obscenely high. But by also throwing replacement parts on offer, sellers like those actually increase the amount of offers there are and thereby contribute to lowering the resell-price for these accessories and thereby making them accessible to a lot more people.



Again, why do you see it as harmful that people who aren't "genuine iMac Pro users" can also get their hands on these accessories? Seems to me like everyone profits from sellers like these for as long as Apple won't sell them separately, which most likely isn't going to happen anytime soon.
Actually, I checked eBay and their price is not obscenely high anymore. :p and don't worry, since anyone can buy if you "happen to know" a serial number of an iMac Pro (cough cough) and are able to find a Apple Support rep that is willing to place the order for you...:p
 
Actually, I checked eBay and their price is not obscenely high anymore. :p and don't worry, since anyone can buy if you "happen to know" a serial number of an iMac Pro (cough cough) and are able to find a Apple Support rep that is willing to place the order for you...:p

In my country the eBay offers are still very expensive, unfortunately... 250-300€ for the Magic Mouse (compared to the 80€ Apple is selling the white Magic Mouse for), 300-400€ for the trackpad and keyboard individually (compared to ~150€ that the white versions cost)... oh well.

But wait, is the serial number of a recently sold iMac Pro already enough to order a replacement like that? Don't they check like the Apple ID the iMac Pro is registered to, or compare payment/shipping names to who the iMac was initially sold to, or anything like that? So if you get a valid serial number from someone, somewhere, anywhere, then you can just order one and they don't do any other checks?
 
In my country the eBay offers are still very expensive, unfortunately... 250-300€ for the Magic Mouse (compared to the 80€ Apple is selling the white Magic Mouse for), 300-400€ for the trackpad and keyboard individually (compared to ~150€ that the white versions cost)... oh well.

But wait, is the serial number of a recently sold iMac Pro already enough to order a replacement like that? Don't they check like the Apple ID the iMac Pro is registered to, or compare payment/shipping names to who the iMac was initially sold to, or anything like that? So if you get a valid serial number from someone, somewhere, anywhere, then you can just order one and they don't do any other checks?
whoops! I could have sold mine!
Don’t enter the serial number on Apple’s website
Go to Apple support website (better use privacy mode for a bit of anonymity) and find a way to online chat with a rep. You’ll meet one who is willing to order for you.
You’ll be asked about the serial number and if it is ok you will be able to supply your own address in the process.

Disclaimer: this is just a proof of concept, I don’t guarantee this will work and only do it at your own risk.
 
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Can you explain what problem you see in people using this method to get multiple space gray accessories to sell them on eBay? There are many people (including me) who would gladly get their hands on a space gray Magic Keyboard/Trackpad/Mouse but for who buying an iMac Pro is just not an option. By selling these parts on eBay, this guy and many others help getting those parts into more people's hands which is great for everyone.

Several iMac Pro owners will sell these accessories on eBay regardless of whether or not they got them with their original machine or shipped as a replacement, and considering how rare they are, prices are naturally obscenely high. But by also throwing replacement parts on offer, sellers like those actually increase the amount of offers there are and thereby contribute to lowering the resell-price for these accessories and thereby making them accessible to a lot more people.



Again, why do you see it as harmful that people who aren't "genuine iMac Pro users" can also get their hands on these accessories? Seems to me like everyone profits from sellers like these for as long as Apple won't sell them separately, which most likely isn't going to happen anytime soon.

Let's see, you are lying to Apple to get parts you aren't entitled to, you are price gouging people for parts that aren't yours to price, you are denying legitimate repair customers who actually need replacements by depleting stock, should I continue?
 
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Let's see, you are lying to Apple to get parts you aren't entitled to, you are price gouging people for parts that aren't yours to price, you are denying legitimate repair customers who actually need replacements by depleting stock, should I continue?

You might want to be more worried about Apple employees depleting the stock than customers. They are PAYING for a replacement. Apple employees who are in service can easily order these parts without the need to pay for them.....
 
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Let's see, you are lying to Apple to get parts you aren't entitled to, you are price gouging people for parts that aren't yours to price, you are denying legitimate repair customers who actually need replacements by depleting stock, should I continue?
1. I never once lied to Apple. 2. Since I bought them, I am entitled to price them to sell, gift them, or use them. 3. No price gouging here. Not forcing anyone to buy anything. Simple supply and demand. No laws were broken.
 
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Lying or not depends on how you speak to Apple.

I guess if you say you want to buy the accessories of the iMac Pro to an Apple rep it is not a lie, it is a request.
If they ask do you have a serial number, you have it, you provide to them, it's also not a lie :p.

Technically, since all accessories 'can only be bought at the time of purchase of the iMac Pro', even if you're a legit iMac Pro owner, Apple should not sell you any afterwards. See? It doesn't work. So Apple support used this 'replacement parts' method to let you order new accessories. It's still a workaround of the system.
 
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Let's see, you are lying to Apple to get parts you aren't entitled to, you are price gouging people for parts that aren't yours to price, you are denying legitimate repair customers who actually need replacements by depleting stock, should I continue?

„you are lying to Apple“ How so? You order a replacement part from Apple for a device that you own. What are you lying about?

„to get parts you aren’t entitled to“ I mean, that’s your opinion. I have a different opinion, but the only opinion that matters on this topic is the one from the Apple Support. If Apple considers everyone entitled to such a replacement part who owns an iMac Pro, then that’s who’s entitled to such a replacement part. Based on this you’re absolutely ordering a product you’re „entitled“ to, no matter if you want to keep or sell it afterwards.

„You are price gouging people for parts that aren’t yours to price“ How are they not yours to price if you are the one selling them? If you make an eBay offer for these parts then you are absolutely in charge of the price you ask for it.

The market regulates itself here – you yourself can set a price that you consider the product to be worth it, and anyone who agrees with you on your value-proposition and wants to buy one can do that from you. Anyone who doesn’t agree with you on its value can simply not buy it – but neither do you have to charge the price for it that others consider worth it. I myself for example would love to get a space gray Magic Mouse but I don’t consider the asking price of 250+€ on eBay worth it – so I just don’t buy one and wait for better offers. It’s that simple.

„you are denying legitimate repair customers who actually need replacements by depleting stock“ If supplies are limited, then that’s entirely Apple’s responsibility to deal with, not your’s as the customer’s. You are not denying anyone repair service through this.

Also, your statement here is based on the assumption that you are any less of a „legitimate“ customer in this scenario, just because on what you intend to do with the product. You bought an iMac Pro and you bought a replacement part, and now they are both your property and yours to do with as you wish. If you use them yourself, let them sit on a trophy board, destroy them out of fun or sell them to others who might want them more than you do – that’s yours to decide. It doesn’t make you any less entitled to the purchase.

Look at it from an utilitaristic point of view: who actually doesn’t profit of it? Apple profits of you doing it because they sell more parts and make more money. You profit from it because you sell the parts for a little (or a lot) more than they cost you. The one who buys the part from you is happy because he wants the part and agrees with your value-proposition – his only alternative besides these eBay offers is buying an entire iMac Pro for 5000+€ solely for its accessories which he most likely doesn’t want to do. Even the people who want to buy these space gray accessories but don’t agree with your price also indirectly profit off it because the more offers there are, the more the price is going to decrease in the long-term. You’re contributing to making these accessories more available for everyone.

„Should I continue?“ If you want to, feel free to, because you haven’t convinced me yet that there’s anything wrong with doing that, or that I should feel in the wrong for buying something off them; but I also think this is a degree-to-disagree argument. Your issues all seem to come from the fact that you believe it’s intrinsically bad to order a product with the intention to sell it to others, and that people not owning an iMac Pro are somehow not „deserving“ of space gray accessories, whereas I (aswell as the people who actually do this, or who buy these kind of offers) look at the benefit of everyone involved and are of the opinion that the market should just do its’ thing.
 
I'd be happy about this for my 2013 Mac Pro but my keyboard on my iMac has lost it's finish along with it's replacement and also the full bluetooth keyboard. I wasted enough money on their subpar keyboards for a lifetime. The track pad I'd consider getting but not at a premium to the white one.

I don't even think I want the iMac Pro. It throttles and you have to void the warranty to expand the RAM. My user experience with using iTunes to host content to my MacBook and Apple TV 4 devices in my house has been below subpar since High Sierra was released. If it can't do such a simple thing why am I giving Apple my money for their content storefront?

Their mail app has become garbage compared to what it was a few years ago. I now have to delete emails twice because they pop back in my inbox after I have deleted them once.

I don't do video editing so Final Cut Pro isn't a consideration. Maya is available on Windows and Mac and 3D Studio Max is only Windows. My toolset is available on both platforms. It's just that the Mac in the past has been so much better coming from the days of the Power Mac G4 and G5 machines to the Mac Pros towers. Ever since Tim took over things have just been going to heck.

I like my Macs but considering the degrading quality of the software and the increasingly restrictiveness on being able to upgrade the machines has me thinking about walking away from the platform altogether selling my iMac , having my boss sell the Mac pro and use it to allow me to get something else.

I don't say this to flame Apple or get anyone else to leave. I'm just at the end of my rope with things as they are and so disappointed.
 
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