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iPhone 14 Pro Max 14 pro max kernel panic
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Mine rebooted for no reason for the first time in 12 days. Unplugged on Lock Screen. What a disaster Apple…
Mine just died last night. Battery was half full I believe. Used it, put it away. Picked it up, black screen. Didn't turn on. So I plugged it in with a 5W charger; nothing. So I did the Volume-up, volume-down, press and hold side-button: that booted the phone up. Battery half full, nothing to report.
iPhone 14 Pro with stock iOS 16(.0) I never update. Logs only showed 1 app after Sep 16, when I got the phone. Didn't even use that app on the new phone.
iPhone 14 Pro with stock iOS 16(.0) I never update. Logs only showed 1 app after Sep 16, when I got the phone. Didn't even use that app on the new phone.
I've been working though this with a senior adviser for the past week or so, and with lots of logs captured and analysed, the conclusion back from the engineers is that the problem in my instance is a hardware fault.
... which is very worrying, given the prevalence of this issue according to online sources.
If this is genuinely a hardware fault on specific units (of which I have already had two affected) then this may mean a massive recall of the entire iPhone 14 Pro/Pro Max stock.
At this point I'm reluctant to draw the same conclusion as the engineers who have analysed my logs, but I will dutifully go and swap it over for another unit - again - and see if the same problem occurs.
... which is very worrying, given the prevalence of this issue according to online sources.
If this is genuinely a hardware fault on specific units (of which I have already had two affected) then this may mean a massive recall of the entire iPhone 14 Pro/Pro Max stock.
At this point I'm reluctant to draw the same conclusion as the engineers who have analysed my logs, but I will dutifully go and swap it over for another unit - again - and see if the same problem occurs.
A user on the Apple forums said they have been working with an Apple advisor and looks like they had him download an unreleased or beta patch which fixes it.
discussions.apple.com
iPhone 14 Pro Max resetting when reaching… - Apple Community
Apple doesn’t give our special betas to people with certain issues. Sorry.
I'm thinking he meant beta software, which they absolutely give access to. He posted what it was on the apple forums I linked, but apple removed it for not meeting community guidelines - must be you can't post details in the main apple section about the beta's? I have no clue, but he said so far its fixed his device. There is hope.
After being assured by a senior advisor from Apple that I’m just unlucky to have two units with hardware problems, I replaced my 14 Pro 256 again today and restored using cabled photo-to-phone.
So far, five hours in and no crashes while locked and powered.
I’m also seeing 0 faces scanned on the ‘people’ album, so photo processing hasn’t started yet, which may account for the stability.
I’ll post updates as I have them.
If this phone is fine after two duds, there’s a serious problem with a significant percentage of IP14P hardware.
On the other hand, if I start to get the same problems as photo analysis begins, there’s a serious problem with iOS 16 on the A16.
Either way, it’s not good.
So far, five hours in and no crashes while locked and powered.
I’m also seeing 0 faces scanned on the ‘people’ album, so photo processing hasn’t started yet, which may account for the stability.
I’ll post updates as I have them.
If this phone is fine after two duds, there’s a serious problem with a significant percentage of IP14P hardware.
On the other hand, if I start to get the same problems as photo analysis begins, there’s a serious problem with iOS 16 on the A16.
Either way, it’s not good.
Also having this problem with an iPhone 14 Pro using 16.0.2. I just installed the MagSafe firmware update and confirmed it was on the latest, firmware. Was hoping maybe that could be a fix, but it was not. Less than 30 minutes after reboot/respring while charging.
Also interestingly, every time this happens, I am asked to type in my password for my Apple Store account (I have a different account for Apple Store vs. iCloud account). Is anyone else also being asked for the password when this happens?
This was me. Apple removes all posts that mention beta software 🤦🏻♂️ 16.1 beta 3 fixed this for me. The full panics / restarts stopped as soon as I installed the beta.I'm thinking he meant beta software, which they absolutely give access to. He posted what it was on the apple forums I linked, but apple removed it for not meeting community guidelines - must be you can't post details in the main apple section about the beta's? I have no clue, but he said so far its fixed his device. There is hope.
Does someone know how to sift iPhone logs? I woke up to a 13PM that didn't wake up this morning. And nothing I tried worked to wake it up. The up/down/Sleep-wake, charging or not charging, plugging into my various macs, doing the mute toggle and the up/down/sleep-wake. NOTHING worked. I got my 12PM activated with my provider, so I had a phone at least, but couldn't get the 13 to wake up. Went to the Apple Store, and they connected a cable with a weird block inline, and it woke the heck up! I could have saved nearly the entire day traveling!
So they showed me logs on the iPhone and said that I could send it in for service, and they there would be able to sift the logs and figure out what happened. Why would I have to have them 'send it out' for that service? I know logs can be a little worse than nothing when scanning them for details, but being without it for a week? Oh, and they refused to replace it. (I also found out that there had never been a backup of that phone too. Oops)
Sifting logs? Is it really that hard? I'd assume that they are in Console somewhere once it's synced?
Dying to know what happened. All they would say is 'software issue'. And I didn't have 16.0.2. The minion said they have had a few iPhones in with similar symptoms, and one .2 is installed they are fine. So why isn't Apple requiring it, and pushing the install rather than letting people apparently find that update. They recovered it, somehow, but it was still kind of a wasted day, but it has a history now I guess.
Sifting logs...
So they showed me logs on the iPhone and said that I could send it in for service, and they there would be able to sift the logs and figure out what happened. Why would I have to have them 'send it out' for that service? I know logs can be a little worse than nothing when scanning them for details, but being without it for a week? Oh, and they refused to replace it. (I also found out that there had never been a backup of that phone too. Oops)
Sifting logs? Is it really that hard? I'd assume that they are in Console somewhere once it's synced?
Dying to know what happened. All they would say is 'software issue'. And I didn't have 16.0.2. The minion said they have had a few iPhones in with similar symptoms, and one .2 is installed they are fine. So why isn't Apple requiring it, and pushing the install rather than letting people apparently find that update. They recovered it, somehow, but it was still kind of a wasted day, but it has a history now I guess.
Sifting logs...
As expected, my third 14 Pro crashed overnight.
A replacement for the crashing 14 Pro that I received on release day just arrived. It's still in box. How best to proceed in the interests of isolating any problems?
I have an empty Apple/iCloud account that I use for testing and spare devices. I'm tempted to set up as new with that account, install nothing, update to 16.0.2 (the latest release at this time), put on charger and see what happens.
By the way, has replacement cost anyone else a screen protector? I like to put one on immediately, because doing it later means trying to polish off fingerprints.
I have an empty Apple/iCloud account that I use for testing and spare devices. I'm tempted to set up as new with that account, install nothing, update to 16.0.2 (the latest release at this time), put on charger and see what happens.
By the way, has replacement cost anyone else a screen protector? I like to put one on immediately, because doing it later means trying to polish off fingerprints.
Haven't read the whole thing here, but does it crash on the charger? Hmm...
Screen protectors: I've 'lost' a bunch. I figure it's not worth trying to remove them. Whomever ends up with it gets a bonus.
I emphathize with everyone – especially those experiencing this multiple times each day – but it smells like a software issue, and it appears the iOS 16.1 beta resolves the problem. I only had this issue every few days (none now on the beta), but even before, I wouldn't entertain hardware swaps that many people here and on Reddit have shared have the same issue. I'd recommend going on the beta or waiting out the public release in a few weeks.
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I think you're right. But a return within the first two weeks of purchase/delivery can be a full refund or a replacement with a new unit. After two weeks (up to a year) it can only be replacement, and Apple can opt for making a repair or providing a refurb. I suspect software is the culprit too and that Apple will fix this soon. But if the problem lingers and you get outside that two-week window on the device you have in hand, you can only hope and wait; no more off ramp from a bad situation to get your money back.
For sure. I never look forward to the day I upgrade my iPhone (so much doesn't make the transfer; lots of tinckering), but if you're OK with the process, totally worth a swap.
Thats why I am just waiting on software as its a pain swapping phones. Some have gone as far as setting up as new to fix this. So far 16.1 beta 4 might do the trick. I need a couple of more days to be certain.