You may not love this response, but as a former Apple employee (I've been gone a long time), I would strongly recommend you return the device, and try a non-Mac device until Apple sorts its **** out, or if you have to have an Apple device, try the 13" MacBook Pro. It sucks that Apple offers no good larger laptop options, but that's the part of the huge price you pay for getting into the Apple ecosystem. You would think that a "successful" company would be better with product, but both of my last 2 Apple laptops had service recalls. Quite honestly, the company is too big now, and suffers from very poor product and support decisions, and it's just worse the further out we are from the Steve Jobs era. The company has lost its ethos, they cannot hire the management talent they need, and I am sad to have to write it.