Toggle sidebar Toggle sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

1Password migrants thread

MacBH928 said:
maybe , for example banks here love to send you into the telephone directory maze where you have to click a sequence of numbers to get to the department you want and it shows so obviously they try their best that you never contact any human, but I hear its the same in USA with 20min phone line waiting .
Click to expand...

Then what does "american" have to do with your expectations in

MacBH928 said:
as a none american, it still boggles my mind people expect to send email or call in and get a personal response from big companies. 1PW supposedly have 15 million active users, imagine responding to all of those!
Click to expand...

You seemed to be implying that you have different expectations than Americans. (I assumed you meant US citizens, since there are other countries on the American continents.) How do your expectations differ? Do you expect less support from a company like AgileBits than what we've described we're currently seeing?
 
svenmany said:
Then what does "american" have to do with your expectations in



You seemed to be implying that you have different expectations than Americans. (I assumed you meant US citizens, since there are other countries on the American continents.) How do your expectations differ? Do you expect less support from a company like AgileBits than what we've described we're currently seeing?
Click to expand...

actually yes. Outside the USA, its a funny idea to think you would call something as big as Microsoft or Apple to help you personally with an issue with the software. Another thing that doesn't exist outside USA is returning a product after you purchased it because "you didn't like it" in a no question asked return policy.
 
MacBH928 said:
as a none american, it still boggles my mind people expect to send email or call in and get a personal response from big companies. 1PW supposedly have 15 million active users, imagine responding to all of those!

Surprisingly, when I made an issue request on MS365 (~350 million users) I got a personal phone call in few minutes! idk how they do it!
Click to expand...
Here's my $.02.

Regardless of the method, email, or phone, the company offering support needs to be attentive and prompt. If they offer phone support then please by all that is good have a phone support that is efficient and effective. HP for instance had a support policy that made people wait 15 minutes on hold - they wanted to lower the number of people calling. I also hate how the canned answer of higher call volumes will cause higher then expected wait times. No one believes that, they just understaffed people. Now that customer support is inundated with AI, it makes even harder to get to a person.

My wife had to call Fidelity Investments - a company with over 40 million investors. We were almost immediately connected to a person, and they were able to help us right off the bat. They're able to do customer service correctly.

For email support I want an acknowledgement of my ticket fairly quickly and somewhat regular updates.

I don't expect software companies like agilebits to offer phone support, but what ever support mechanism they do use, must be done to not frustrate their customers.

I opened a ticket with Bethesda Software about an issue with the game fallout 76, it was done over the weekend, and the email support was excellent. I got an initial response under an hour, and between the emails going back and forth, was resolved very quickly. I was not expecting any resolution over the weekend
 
  • Like
  • Love
Reactions: MacBH928, eltoslightfoot and SalisburySam
What HP is doing is not solving problems, and even root causes. They prevent the problems being reached to them, and avoid dissatisfaction from customers by simply cutting off the hotline.

Royal Mail in the UK even tries to hide their numbers and doesn’t have support on X (resulting in scams dropping in and thankfully they didn’t ask any of my personal details). Their services? Even tracked parcel you can’t get the latest update of delivery, and some staff even pretend ringing the doorbell and send back the parcels to their offices (you can’t arrange another date too and you never know when they will come again). When you finally got the number, you will need to wait for 30 minutes.

For 1Password case, I will choose not to pay them because I expect they will have (more serious) issues under such managements. A good company should deliver products and services as good as they can, and fix the problems as soon as they can, so that numbers of people calling for support will naturally drop. Is it too difficult to understand?
 
MacBH928 said:
actually yes. Outside the USA, its a funny idea to think you would call something as big as Microsoft or Apple to help you personally with an issue with the software. Another thing that doesn't exist outside USA is returning a product after you purchased it because "you didn't like it" in a no question asked return policy.
Click to expand...

You are speaking for most of the world. You really have checked in with a lot of people. 🙂
 
maflynn said:
I don't expect software companies like agilebits to offer phone support, but what ever support mechanism they do use, must be done to not frustrate their customers.
Click to expand...

ironically, I do not get irritated by bad customer service because they are garbage. What gets me is when they reply to you except like 2 weeks late. this sends me a message that they do care but they do not have enough capacity to reply earlier (or too stingy to hire more employees)

Alvinc said:
For 1Password case, I will choose not to pay them because I expect they will have (more serious) issues under such managements. A good company should deliver products and services as good as they can, and fix the problems as soon as they can, so that numbers of people calling for support will naturally drop. Is it too difficult to understand?
Click to expand...

illogically yes, the number of horrible managers is so high is laughable. Its so easy to walk into any business and you can easily spot the mistakes to fix but they don't and sometimes they double down on it! In other cases, they do know about the problem but they care more about squeezing the customer more and more (******ifying theory) but what do they care as long as the stock is high NOW as they sell it before it collapses.

svenmany said:
You are speaking for most of the world. You really have checked in with a lot of people. 🙂
Click to expand...

outside USA is an exaggeration, but i guarantee you there are whole continents that do not benefit of such services like probably Africa and huge portions of Asia. On the contrary, they do have some better advantages like free healthcare 😛 or breathing tax (joke)
 
MacBH928 said:
illogically yes, the number of horrible managers is so high is laughable. Its so easy to walk into any business and you can easily spot the mistakes to fix but they don't and sometimes they double down on it! In other cases, they do know about the problem but they care more about squeezing the customer more and more (******ifying theory) but what do they care as long as the stock is high NOW as they sell it before it collapses.
Click to expand...

People obsess with management, from micromanaging knowledge to colleagues to everything, making everything worse. Don't get me wrong as some forms of management is acceptable but the main problem is "too much".

What they don't care but the stock is "skin in the game" raised by Nassim Nicholas Taleb. The management team doesn't use 1Password and they even don't know what password manager is.

If they make the tools they use, build a residential building they live, they won't be irresponsible.
 
MacBH928 said:
outside USA is an exaggeration, but i guarantee you there are whole continents that do not benefit of such services like probably Africa and huge portions of Asia. On the contrary, they do have some better advantages like free healthcare 😛 or breathing tax (joke)
Click to expand...

You were previously talking about expectations of service, not actual service. Anyone in the world can use the same email address to request service from 1Password. And 1Password is a Canadian company.

I don't see a coherent point that you were trying to make about expectations of service as a non-American. It seems way off-topic considering the direction you're now taking it.
 
  • Like
Reactions: gregmac19
Anybody just made it until the last days and now is thinking to move away from 1Password as their newest AI comments and experiments are coming up?!

1password.social

1Password (@1password@1password.social)

Attached: 1 image "The pattern that works is using agents to produce deterministic artifacts, then forcing execution through those constraints." Tido Carriero, VP of Engineering at Cursor. At 1Password, we applied agentic tooling to B5, our multi-million-line Go monolith, to help plan and...
1password.social 1password.social

The big point is: where to go?
 
  • Wow
Reactions: eltoslightfoot
bsmr said:
Anybody just made it until the last days and now is thinking to move away from 1Password as their newest AI comments and experiments are coming up?!

1password.social

1Password (@1password@1password.social)

Attached: 1 image "The pattern that works is using agents to produce deterministic artifacts, then forcing execution through those constraints." Tido Carriero, VP of Engineering at Cursor. At 1Password, we applied agentic tooling to B5, our multi-million-line Go monolith, to help plan and...
1password.social 1password.social

The big point is: where to go?
Click to expand...
Glad I got rid of 1Password several years ago. I have been using Apple Passwords, Strongbox, and Uplock.
 
Last edited:
  • Like
Reactions: MacHeritage
Apple_Robert said:
Glad I got rid of 1Password several years ago. I have using Apple Passwords, Strongbox, and Uplock.
Click to expand...
Strongbox is closed source and bought by an shady US company. Uplock is a single developer and Apple Passwords is really nice - but only within Apple Ecosystem.
 
  • Like
Reactions: Big_D
bsmr said:
Strongbox is closed source and bought by an shady US company. Uplock is a single developer and Apple Passwords is really nice - but only within Apple Ecosystem.
Click to expand...
I think the single developer for Uplock has been doing a fine job. Discriminating because Uplock isn't from a large company is not really logical, in my opinion. I am also not aware of what you are referring to when you say Strongbox was bought by a "shady" U.S. company.
 
Apple_Robert said:
I think the single developer for Uplock has been doing a fine job. Discriminating because Uplock isn't from a large company is not really logical, in my opinion. I am also not aware of what you are referring to when you say Strongbox was bought by a "shady" U.S. company.
Click to expand...
www.creativerly.com

New Ownership, Loads of Concerns: Bartender's lack of transparency

Bartender, the most popular app to manage your Mac's menu bar items, silently sold to a new owner. Find the whole story, as well as Bartender alternatives in this post.
www.creativerly.com www.creativerly.com

https://mosen.org/voicedream/?ref=creativerly.com this is the main look like the group left a bad taste after this one
 
iosuser21 said:
www.creativerly.com

New Ownership, Loads of Concerns: Bartender's lack of transparency

Bartender, the most popular app to manage your Mac's menu bar items, silently sold to a new owner. Find the whole story, as well as Bartender alternatives in this post.
www.creativerly.com www.creativerly.com

https://mosen.org/voicedream/?ref=creativerly.com this is the main look like the group left a bad taste after this one
Click to expand...
I might have missed it in the article but, I don't see how that involves the people that bought Strongbox.
 
@ Apple Robert

Speaking of new owners, individual users who took part in the discussion within the Reddit thread, quickly found out that Applause Group, a company that made buying app (and sometimes turning them into bad real quick)

strongbox is part of applause now -- haven't seen anything bad happen to strongbox yet as long as it keep getting updated

strongboxsafe.com

Strongbox Joins Applause - Strongbox

Dear Strongbox Community, Today, we are thrilled to announce a significant milestone in the journey of Strongbox, the password management application trusted by tens of thousands of users across iOS and macOS. After years of working on Strongbox independently, Mark McGuill has made the decision...
strongboxsafe.com strongboxsafe.com
 
bsmr said:
Anybody just made it until the last days and now is thinking to move away from 1Password as their newest AI comments and experiments are coming up?!

1password.social

1Password (@1password@1password.social)

Attached: 1 image "The pattern that works is using agents to produce deterministic artifacts, then forcing execution through those constraints." Tido Carriero, VP of Engineering at Cursor. At 1Password, we applied agentic tooling to B5, our multi-million-line Go monolith, to help plan and...
1password.social 1password.social

The big point is: where to go?
Click to expand...

yea i saw the en********ation when i heard the ridicolous VC funding and hiding their license option deep in their website and putting the subscription upfront.

Apple_Robert said:
Glad I got rid of 1Password several years ago. I have using Apple Passwords, Strongbox, and Uplock.
Click to expand...

may i ask why you got 3 password managers? i got 2 (Bitwarden , Enpass -mainly for their mini assistant) and its a PIA to keep them in sync
 
MacBH928 said:
yea i saw the en********ation when i heard the ridicolous VC funding and hiding their license option deep in their website and putting the subscription upfront.



may i ask why you got 3 password managers? i got 2 (Bitwarden , Enpass -mainly for their mini assistant) and its a PIA to keep them in sync
Click to expand...
uplock is really an addon to apple passwords which allow you to store stuff apple passwords cant so he really only got 2 and a half lol

uplock.app

Uplock

Uplock is a fast, secure, privacy-first app for iPhone, iPad, Mac, Apple Watch, and Apple Vision Pro that keeps your IDs, credit cards, passwords, secure notes, and other sensitive documents safe. Everything lives on your device and syncs over iCloud with end-to-end encryption—with no accounts...
uplock.app uplock.app
 
  • Like
Reactions: MacCheetah3 and Apple_Robert
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back